Verizon Wireless

This is with no doubt the worst Verizon retail store I have ever came across. I have done a lot of traveling which at times has brought me to other Verizon stores throughout the States for various of reasons from questions to purchasing Accessories. The Verizon store in Sumter, SC has always disappointed me in every way. I have not been in the store one time where the average wait time has been less than 45 minutes. I have found that they are not very knowledgeable about different phones. As soon as you say you do not want a bundle or any accessories when you purchase the phone, they become somewhat rude. My experiences in this store has always sent me home disgusted that I have Verizon. I guess they feel that since the next closest Verizon store is in Columbia, by the time you drive there and back it is no big deal to make your customers wait. They will still get customers here because it is the only one in miles.

So.
With the understanding that this is still a newer store (within the past 2 to 3 years?) it’s pretty much a flawless shopping experience for your Verizon needs. Be it phones, accessories, or just some general technical knowledge. And it’s a pretty large location with working display models to test out and get a feel for before purchase.
I say near flawless because, while it’s not their fault, they don’t really offer the best prices around. I know that’s a franchise controlled concept, but my interaction was with the store not the actual corporation. The price was a 50 dollar difference, online with another store (still Verizon service) vs. in Store/​Online with Verizon. The phone was bought elsewhere, but set up and received add ons through the Verizon Store I’m reviewing.
Confused yet?
Anyway, while that seems like I should review something else… Verizon is what started it and made the sale. I got to get in store and compare my top three phones with actual hands on use. Plus the clerk working with me had a lot of useful information and was able to give me a few secrets/​differences that you wouldn’t notice on a quick touch and go.
Even explaining how one of the phones I was interested in was about to go off market… or how a wireless charge kit affected the batter compartment on certain phones, or didn’t exist for others. Small things that while you may be interested in, you didn’t think to ask before purchase. So it was extremely helpful in putting me on track for a phone I really like and enjoy using (plus use a lot!).
Even after buying the phone through a competitor, the Verizon store was still extremely helpful in getting me set up with service. Showing me how to access great (user hidden) features, transferring my contacts and pictures from one phone to the next, etc. It was very helpful, and again, customer focused.
I would definitely recommend you checking this store out for your future Verizon needs (new or upgrade). I don’t think you’ll be disappointed with their selection, or great customer service.