Stephen H Nguyen, MD

I have seen Dr. Nguyen several times over the past several years and even had medicine prescribed. My wife also uses him when she needs to see a doctor, so he’s not the problem. However, Its hard to recommend a Doctor when the front office personnel doesn’t have their act together. I called today for an appointment, and although it has been 12 – 18 months since I’ve been there, they said they did not show me as a patient nor did they have records for me. I explained that I had been there at least 3 times, maybe more, and still they could not find me in their system. The receptionist was very stern and even treated me like I must have been mistaken, questioning me about maybe seeing him in Temecula instead of Menifee. She went as far to tell me that I was not a patient there (twice). I even described the building and where Dr. Nguyen’s office was located within the building. She firmly said, I would be a «new patient» and would have to fill out all new paperwork. Her attitude suggested that I was lying or didn’t know what I was talking about. Plain and simple, she was rude!!! I asked for an office Manager and conveniently, she was not available. So, if you’re looking for a Doctor’s office that is very impersonal, this is a good one. It wasn’t so much that they misplaced or lost my records, it was the attitude the receptionist had when dealing with the issue. Had she just been nice about it and treated me like I was a previous patient based on me telling her that, I would not have went looking for a new Doctor. Unfortunately, the medical staff for a Doctor, even a good Doctor, can make or break his/​her practice!

I love Dr. Nguyen and his staff. They have always gotten us in quickly in times of emergency or sickness. I love the staff at the Temecula office although we will be changing to the Sun City office as we live in Hemet now. We are willing to drive in order to see this Doctor and his staff we feel he really cares about his patients.

Please! Go Someplace else! The office is clean and tidy. Staff is fairly professional, except for kids running around in the back office area. That’s the only good I can say really. I went in with serious issues on a Wednesday, and needed to be seen at their Urgent Care. I was seem promptly by one of the PA’s. He was courteous and listened to my issues. I was told to take a test at the Lab around the corner and I was supposed to get a call regarding the results on that friday. I had to call them that night! They said the results were pending the Doctors review. So i waited all weekend and called that Monday morning around 9. I was given the same excuse and told I would get a call either that afternoon or Tuesday Morning. As i write this I feel I am getting worse. It’s a good thing i will be seen by my primary very soon!
I still haven’t received any communication and I was first seen by them last week Wednesday. Its been almost a week! I’d rather not go to the ER knowing i’m not suffering life threatening problems and take up much needed space and time in an ER office. On top of that each time I called the receptionist seemed to get more and more annoyed. If there is an issue on their end, the least they could do is say they are sorry and that they can’t help me. The whole point of getting test run was to figure out whats wrong and whats the course of action… I won’t be going back.

I’ve been going to an Urgent Care in murrieta for years, but decided to try something closer t home and about three weeks ago I went to Dr. Nguyen’s Urgent Care division and left there very disappointed. I took my daughter there Saturday morning and was the only person there and waited at least 20 min to get called into a room, the PA took his time and spent what felt like a good 40 minutes there and saw only one other person on my way out. I asked the male receptionist on the way out for a card determined to Unilocal but decided against it because I knew they were still transitioning into this new building. Today I came home and my daughter had a severe ear ache so decided to give them a second try. The visit was not as long however they dropped the ball when they insisted on calling in our prescription, but when we got to the pharmacy they had no record. 1hr ½ later we were able to get it filled. I hope that they work out the kinks quickly or I for see this to be one of many negative Unilocal and patients lost.

I went to him because my good friend recommended him and I’m entirely happy there! Dr. Ngyuen is a wonderful listener and tends to all of my needs whenever I come for an appointment. He makes sure that all of my problems are tended to. I have never liked male doctors but for some reason he makes me feel very comfortable and I can talk to him about most of my health issues.
The staff is great I’ve only been there 3 times and somehow the receptionist knows me by name always with a smile and very friendly.
The office is always clean, and they have comfy sofa chairs to wait in. I’m never in the waiting room for a ridiculous amount of time.