Sonic

We stopped in because it was located right next to the gas station and we needed a quick bite to eat. It has been awhile since I have been able to go to a Sonic. I ordered a Chicago hotdog, mozzarella sticks and a limeade. We sat on the patio since it was nice out which was kept rather clean. They brought out food out to us which was nice. It took a long time for the food to come out hence the lack of a star.
The Chicago dog was better than some I have actual had in the windy city. The peppers hidden under the pickle had some kick! The mozzarella sticks where as great as I remember them and let me tell you that you get a lot of those tasty little things. The limeade was okay a bit more watery than slushie.
I would stop in again if in the area.

Sonic is great for their variations of shakes, but not their food. Way too greasy. Don’t order the chicken club sandwich. B/​c of the thickness of the chicken it never was cooked all the way thru. I sent it back & was given a different chicken patty that was supposedly thinner, huh? Nonetheless, just don’t order their chicken sandwiches, your gut will appreciate it.

Horrible place. Terrible food and even worst service! Everyone stands around and talks, no effort to wait on customers! Place is filthy, sticky tables, overflowing trash cans. If you go thru the drive thru, better plan on waiting a long, long, long, long time — like at least an hour. Just to get to the window, then another 20 minutes to get your order, which will be Cold and most likely Wrong!

I have been here a few times and totally agree with the 1 – 2 star people rate this place. My last visit I sat in the drive thru for 5 – 10 minutes with no response from anyone inside. I decided to pull up and go in. I found one couple talking to someone figuring their order out and then the person vanished. I could see 3 other staff members away from the from just talking… a few minutes passed and then someone finally came up front but they noticed some friends standing near the counter and chatted with them for a few minutes. I was done waiting, I left, never spoke to anyone. I would say all up I was there for 15 – 20 mins with no help. It wasn’t late, 7:30pm. I would skip it and find something else, you’ll be done before anyone here would even help you.

Yuck, you get what you pay for, cheese fries had a piece of American cheese microwaved over fries… disgusting

Stooped during a business trip, while in sun prairie area.
Wouldn’t say it was a good experience. Ordered 2-​hot dogs and both were dried up and crispy. There was a lot of relish and ketchup in an attempt to hide the crapy dogs.
Also tried the fried pickles, another let down. The good was the drink was up to my expectations.
This Sonic was a let down.

So, DO NOT believe the Sonic app!!! It says this location accepts mobile pay. NOPE. Sonic will take your money just fine, but deliver product? Slow, very slow. And, while we’re on the subject of SLOW, if you go through the drive-​through, rather the park-​in, be prepared to wait!!! Maybe if I park, I’ll get faster service? :(

Although this is my fourth time here, I’ve never been satisfied until now. Sonic hot it right with their Chicago dog. It could be a little bigger but overall it’s pretty good. Tater tots are always on point!

Pretty solid experiences here. Nothing mind-​blowing, but good and consistent.

My husband and I have eaten at Sonic about 5 times because we like the coney dogs.
We were there Saturday about 2:30 pm for a shake and I had to write how bad the place was. The shakes were great BUT… we had to wait about 5 minutes for someone to come out of the back to wait on us. You always wonder if there is even anyone working in the place. All of the tables needed cleaning. The garbage was overflowing onto the floor. There was a couple with 2 little kids at one table and a mom with 2 kids at another table. They had to put their garbage on the floor. The floor was filthy with fries and food all over the place. When we got our shake we did not get any napkins or spoons. Before we could ask for some the kid disappeared into the back. There were none by the register so I waited about 5 min. to get somenone to come out of the back and finally knocked on the door to get help. I hate that the employees are in the back and you can’t see if they are fooling around, working, or what. No one is ever out where they can be seen. They need someone out at the register at all times and cleaning tables, floors, emptying the one and only garbage can. For the amount of time we stood wating for service you could trash the place and no one would know it. I can’t think of any other establlishments where you can’t see the employees and especially at fast food places you can see the kitchen where they are making the food. Very poorly run! I’d give it a Zero if I could.

Terrible service. A very simple 3 item order had to be repeated 4 times and they still got it wrong. And it took 20 minutes to get the food. Never again. The prices are high.

Wouldn’t even give one star!!! The wait for drive through is always really long. It took me 20 minutes to get an order of small tater tots.

I had a coupon for buy one get one free milk shake, so I figured why not give Sonic a try. I have never been to a Sonic before, so I don’t know if this similar to all others. I was extremely disappointed in the food. Apparently you have to buy the largest size milkshake, and then you get a smaller size one for free. The milkshake was OK (I had peanut butter fudge), my friend had Strawberry and thought it was OK. We ordered onion rings and cheddar poppers… gross is what I can say. I’m not sure if they were fried too long, or they were in old oil — but they had an awful metallic aftertaste. My friend ordered a chili cheeseburger on texas toast, and we came home to find a fried Egg, Bacon, chili, and mayo on Texas Toast. WHAT WAS THE COOK THINKING? EEW! My friend just had to throw the sandwich away. I ordered a crispy chicken sandwich, the lettuce on it was slimy and the sandwich itself was pretty soggy. Even with using our coupon, our meals came to over $ 19! Can’t believe how much their «fast food» was. Will not be dining here again.

I wish I could give this place zero stars.
I returned to Sonic after my first review because I saw a bunch of people sitting in the outdoor seating area, and I thought, «Maybe they got their act together.»
I went through the drive-​thru to get a large Cherry-​Limeade – probably the best thing Sonic does. I didn’t order anything else. That was all – one large Cherry-​Limeade. The dude on the drive-​thru mic asked me if I wanted to make a Route 44 size for ten cents more. I love a good upsell as much as anyone – sold, my friend.
I pulled forward and there was only one car in line in front of me. It was parked at the window. I pulled up and waited.
And waited.
And waited.
After 5 minutes, I thought about pulling away, but figured I’d gut it out if for no other reason than this review.
So I waited some more.
And waited.
And waited…
After thirteen minutes – yes: 1 3 m i n u t e s… Thirteen long, dull, pointless minutes where there was no interaction at all at the window. Two other cars were stacked up behind me. I could tell from the body language that the girls in the car in front of me were angry.
Finally, someone shows up at the window and starts passing bags of food through to the two girls in front of me. It was at least six or seven bags, and a four-​carrier of shakes.
I’m sorry – if you have a large drive-​thru order like that, you pull the car to a parking spot to wait. You don’t make a dude wait thirteen minutes for one freakin’ Cherry-​Limeade. That’s Basic Drive-​Thru 101. If you can’t get that simple thing together, your business is screwed.
I finally get to the window and the dude at the window says, «You had three shakes, right?»
I said no. «A large Cherry-​Limeade.»
He turns to another guy. «Can I get a large Cherry-​Limeade, right away?»
SERIOUSLY? I wait thirteen freakin’ minutes for a single friggin’ drink and you don’t even have it ready when I get there? Oh, screw you, Sonic of Sun Prairie. When your crappy restaurant goes belly-​up, I will be there to dance in front of your For Sale sign.
This place has been open for MONTHS. There is no excuse for incompetence like this.
I finally get my drink – more than 15 minutes after my initial order. Fifteen minutes for one large drink, folks. And they still charged me full-​price. And my Route 44 upsell was completely forgotten.
If the owner of that Sonic ever reads Unilocal: Hey, dude – sell out to someone who knows what the they are doing. Running a fast-​food restaurant isn’t hard. I know – I did it for three years, successfully, mind you. Your employees are lost. Your food is lacking. And sitting in a drive-​thru for fifteen minutes is unforgivable. Even Culver’s will burn people through in less than ten minutes.
Go away, Sonic. You’re bad at your job.

The owner of this franchise, Chris, wrote me a email asking me about his Sonic location. After a few correspondents’ with him, I will be the first to say to all the reviewing on here:
Give this Sonic another chance.
This is the owner’s first franchise. He does live around the Madison area, and he cares about having a good running franchise.
For being a some what freshly built Sonic, they are having a couple rough patches to figure out. But with some detailed complaints, the things I noticed seem to have been fixed.
My recommendations: Order a foot long Chicago dog from here and enjoy it.
What also separates this Sonic from a few others is the fact that the owner on this franchise decided to go with a high quality Vienna beef hot dog on all 6″ dogs.
Who knew?
I think this Sonic could very nice (they just had to make a bunch of mistakes first to start to realize it).
They have great ice cream shakes!!! What more could you ask for?

Sorry but this Sonic needs to get there game face on.
Don’t charge me for a cup of water. That’s restaurant techniques 101.
Please confirm the order before making me pay and bringing the wrong chili dog.
Don’t try and charge me regular price when you have a promotion that day. The cashier played dumb.
Get your act together or pack up and leave town.

My old man was pretty excited to go to this new Sonic, and we actually made a thing out of it by driving by to check and see if they were open yet repeatedly. Then one day I noticed they were finally open so I sent him over there.
He got a burger and some tater tots. After he had eaten, I asked how it was, and he said «well, the tater tots were good, but it was pretty spendy for such mediocrity.»
Two weeks later he went again and brought home the goods. Again, the food was subpar, unripe tomatoes, wilted lettuce, and they somehow managed to suck all the flavor out of their over priced food.
Another reviewer mentioned that Culvers is better, and they are right. Maybe, hopefully, they’ll turn things around after they’ve been up and running for a while. But I’m not holding my breath on that one.
A dream has been crushed here people.

The worst location I have EVER been to. I have frequented Sonic in numerous states and at numerous locations. First, they could not take our order accurately. We repeated it about 4 times. Then my husband always orders the foot long hot dog. It is not on the menu. However, they do offer a chili cheese dog and a plain dog (which she can add anything to).
Therefore, he puts the Chicago toppings on it. He does this everywhere, without fail. This time, they do not tell him but deliver a regular size hot dog to him. The guy explains we are wrong. When we are nearly done with our meal, the manager comes out and explains that we are wrong. His staff was trained improperly. He gave us another regular size hot dog. This was nice. But it was SO backhanded. You are wrong, but here is a hot dog. Thanks (please read that in a sarcastic tone).

This was my first time and I was really looking forward to it.
The drive through person was either new or just had absolutely no idea what they were doing. 1 star for service.
Ate off their breakfast menu. Good. But nothing special. 3 star.
So 2 star overall.

Seriously If I could give no stars or a ½ star I would! This place sucks! I understand it’s new but then they need better management! Waited 10 min in drive thru just to give our order then they got the whole order wrong… forgot drinks and kept asking us what we ordered. Now on to the food… the onion rings tasted like cotton candy, really don’t know it that’s normal for them or not. My Chicago Hot dog was cold and they put it in the bag on it’s end so all the toppings sunk to the bottom of the bag. What a mess… prices are too high for bad service and bad food. WE WILL NEVER
GO BACK!