Public Storage

Heidi was fantastic! Not a huge fan of the Public Storage policies and hidden charges but Heidi was awesome. Get ready to pay for a lock even if they don’t tell you when making a reservation from call center.

My first impression of the customer service at this facility is excellent. Heidy, the manager, was warm, welcoming, and very informative as she answered all of our questions with ease during the rental sign up process. Great storage rental experience so far.

First time at this Public Storage. I reserved my space the night before and as I arrived in the morning I received a call and was greeted by Heidy. I was extremely impressed by her customer service & professionalism. She went above and beyond to inform me about my needs with public storage as she patiently answered all of my questions and offered helpful suggestions. She’s an asset to this company! Look for her if you need any help with Public Storage in the Valley.

Great place… Convenient and I enjoyed having my unit here where I can go through my stuff and go to a nearby place to eat. The staff is super friendly…

I will like to review public storage specially Heidy. She is so professional! She has the best customer service, she guide me into getting my new storage! Very patient and so kind. I will deffitnetly recommend to anyone that needs storage to come directly and see Heidy. She will treat you the way you deserve! Thank you Heidy.

@PublicStorage by far the #worst #storage #facility you can find. I am #extremely #angry, #furious, #mad, #disappointed in @PublicStorage @PublicStorageCA #sunvalley #losangeles. All my stuff was #stolen from my #unit when they #called me very #relaxed to let me know that there was #burglary and my unit was #brokeninto she acted like as if it was a #courtesy call. I think it was more of a #internaljob that is what everyone is saying including the #LAPD. Right after the girl called me I got there as soon as it was possible and she said very calmly, we do our runs every day to make sure #everything is ok but I must have #missed your #unit #yesterday or maybe also the day before we don’t know when this could have happened. There is absolutely #noaccountibility and #noresponsibilityclaim on their behalf and also there are a lot of #theft in their facilities. I know a lot of people they have their stuff in different @publicStorage facilities and all got robbed at some point. Big #fail for @PublicStorage. The property I used was #unmanagedproperty #nomanagement for 2+ months. I know that because one of the on duty managers who was covering a day shift when I got there after the burger happened to close my storage unit told me directly. He also said that the people who were #managing the #property were not doing their jobs correctly and right and there was a lot of complains. In any case these company is very #unprofessional #unreliable #unsafe #unsecure. They lied to me from the beginning. If I am not mistaking, the person/​manager I talked to when I sighed the contract her name was Tanya or something like it. Their #insurance #policy they #offer is all #bullshit. They do NOT #cover your for anything. She said the #insurance only #covers if something was to happened to your #stuff due to #natural #causes like #flood or something like that for the #outside #units or if the #roof #collapses and #damages your #stuff. For inside units, which my unit was one of them, she said I do not need to #worry about #insurance because #nothing is going to happen to my #stuff #guaranteed. #Worst #customer #service ever. I had #valuables #memories #collectables #personalstuff #importantstuff #householdstuff #musicequipment #smallfurniture #carrepairtools #expensive #carparts #musickeyboards #musicSynthesizer #keyboardworkstation #arrangerkeyboard #yamaha #korg #roland complete studio and on sight #photographyequipment #lightingsystem, #DJequipment #soundsystem #PASystem #officesupply #computers #monitors #harddrives #printers #networkingequipment #servers #campingstuff my art #portfolio my #clientsfiles #files my #personalfiles #artsupply tons of different #HD #audio #video #networking #powercord #cables #extentioncords #pictures #photographs #electronics, #computerrepairstuff #homeimprovemente and #homeremodeling #quipment ##tools #clothing everything I every #collected and #bought #irreplaceable #items #collectable #wineglasses #beerglasses #shotglasses #weddingvideo #engagementvideo #and much much more. My #personal #identification was #stolen #IDtheft. Now the @LAPS @ELSegundoPD @BurbankPD and my #attorneys are working on my case. This #cot me a lot of #time #stress #anxiety #sadness #mental & #emotional #breakdown and #suffering. I’m going to go full #public on this. Someone must #claim #responsibility for this and #reimburse for my #loses.

Went in today to get somethings out of storage. I get to my storage unit to find that there is a new lock on my unit. I don’t have the key so I ask the girl if she has a key and she says no that whoever I approved to change the locks on the unit has the key. I say, you all change the locks, look around they’re all the same. You have my keys. She continues to argue with me and I ask her to get me a manager after MUCH rude comments and her unwillingness to help her paying customer. We go back to the front office and guess who has my keys, Public Storage. They did a whole new revamp of the locks and everyone was provided new locks and was to be given new keys. She argued and argued with me and slammed down the keys. I gotta tell you girlfriend, your job is to LISTEN to the paying customers. We pay your wages.

With so many Public Storage locations to choose from, I’m glad I chose this one. Tania was very pleasant and provided customer service.

I have had a unit here for about 7 months and every single time that I try to go my access code does not work. This has happened at least 3 times and since I get off of work after the office is already closed there’s nothing that I can ever do about it and I do not live close as it’s about 30 miles away. so everytime that I load up my car I have to wonder if I can even get into my storage unit that day because it’s not just my code another guy after me came and it wouldn’t let him in either. People pay to be able to store their things take your things out of storage as they need so they need to get it together here.

Love this place and location, Tania and Betty are great, friendly and professional. I recommend this location. It’s very clean and well maintained.

I am a storage buyer for over 25 years, and have rented there many times, and was always a great experience. Betty has been the manager there for a long time, and she is always smiling and very friendly. If there are any specials she lets you know right away, and gets the best size storage unit for your needs. This storage is in a great location just a couple minutes off the 5 FWY. Very safe location.
ED Z.

Extremely friendly and helpful with my ‘move in’. Honestly nothing to complaint about, had my choice of units.

Do not store your things here!!!
I had my storage unit broken into and emptied out of over $ 200,000 worth of my personal belongings!!! Unbelievable!