E Osterman Gas Service

poor service at terrible prices. i just switched over this week after using Osterman for the last 5 years. I didn’t pay attention as close as I should of to the prices. I should have switched long ago.

Called to get propane for laundry and cooking. They said they would come fill up my tank on Monday and Tuesday, which sounded great, since our propane was about to run out. After they did not come on Tuesday, we called and asked about it, and they said they the earliest they would come would be Thursday, and that they didn’t have set routes so they couldn’t have told me when they would be delivering in the first place. I don’t ever review places because I give people the benefit of the doubt, but these guys are rude and do not run a professional business. Customer service training needed.

Moved into new apartment and was going to go with existing company for ease however price made me call Osterman. Andrea set my account up that day and Jim delivered my new tanks with a smile. Great customer service. I am very pleased so far.

They deliver propane. Leave a bill. I am managing my parents bills. A slip left from delivery got misplaced. Because the bill wasn’t paid they put them on a no delivery list. Understandable I guess but when I called they explained how notices were sent; they weren’t. My parents have had their service for YEARS. NO BILL HAS EVER BEEN SENT. Office people refused to belive/​admit/​fix this issue. I asked to have billing sent but of course they insist it already is sent. I tried setting up an online account. No bills show up on the account screen. They insist they will/​do. They don’t. So here we are, customers who want to pay on time. Who want to pay online. Customers who are elders and managing memory issues with a daughter who is willing to manage the bills. They can’t seem to accomplish basic customer service to enable people to make sure they pay what they owe.

We were recommended by friends and called Osterman right away. We had a new full tank of gas all hooked up within a day. The customer service is top notch.

Gerrit S
They were very quick to hook us up. Great price. Friendly staff. I like being able to view statement on line. Deliveries were quick. Friends recommend them to us.

Fine for propane delivery, but their service is horrendous. I had hired them to do a very simple job, and after eight hours and three technicians they sort of figured it out. Later I get a bill for over $ 1000 for the eight hours (an electrician would have done it in 45 mins.) I went in to talk to the manager who was nice, and halved the bill. It turned out to be the equivalent of a $ 500 oil change. Delivery guys are nice, technicians are to be avoided at all cost.

I have been a customer for years, I paid my balance for gas in full but did not fill out a credit application. I was put on do not deliver status because they held a $ 50.00 balance on my account. I ran out of gas because they took me off of auto delivery for $ 50.00. When I called them they statd they were not in my area and could not deliver until next week unless I paid 99.00.I returned the credit app and they brought my balance down to 0.00. But still no delivery. I have small children who have to eat and have to have clean clothes. I found this totally unacceptable. All over a credit app.
Discusting.

Terrible opportunists. They forget to come and refill your gas on the schedule, then charge exhorbitant fees to restore service. Tried to cancel their service so I could switch to a different local dealer, and after I told them that we were discontinuing, they magically/​sneakily showed up and refilled the gas which made it impossible to switch without paying even greater fees for to remove their full tank. Horrible experience!

Unfortunately, I have had the complete opposite experience with Osterman than John R. We had to go with these guys last year because we were in a rental. At first, I had hope that they would offer the quality service of a small-​town business, but they did not. We had a number of major problems with this company. For starters, our heater would just randomly shut off and not restart (yes, that means sometimes we came home in the middle of the winter and our house was freezing). It took months to get the company to actually address the problem. It required multiple trips to our house and there was a major gap in communication in between. The gals in the office weren’t helpful and out times, seem to forget they were in the business of customer service. We had a number of problems with our bill and their default response was that we were wrong. In both cases, we weren’t. In one, they had actually credited ANOTHER account with our payment and then we had to fight to get the late charge removed. I would strongly recommend seeking service from another company. See my review for Walter’s Propane, if you want my input.

I can honestly say that this is the only business that gives me gas. (Get it?) Anyway, it pays to call around when you’re looking to fill your tank. They are very nice over the phone and I’ve always been satisfied with their service for filling purposes. As far as field support of your furnace or gas water heater I have no rating.