L & A Pest Control

I was so pleased with the service we received from Luis that I promised to write a review. A few months back we came home to discover a bunch of cardboard boxes we had in our walk-​in closet infested with termites. After freaking out for a bit we left a message on the website and called first thing the following morning. Luis wasn’t able to come out that day due to being fully booked, but he assured us that everything would be fine in the meantime. When he was finally able to come inspect our house, he was professional and took the time to explain everything. He treated the area and a few days later, I discovered that the termites had reappeared in a different area about 10ft from the original site. He warned us beforehand that it usually happens when the treatment is successful but he chose to come back on his own to touch up the separate area just in case. Spent a good amount of time conversing with Luis while he was working on our house and he seems to be a genuinely great family man… and ethical to boot. I’ve already passed along his info to my father who will also be needing services very soon and will have him inspect our house yearly as long as they’re in business. I would not hesitate to recommend Luis to anyone looking for pest control needs.

I’ve been dealing with a rat/​rodent problem off and on for a few years now. After several attempts with other pest control companies, I found L & A on Unilocal a little over a month ago. The rodent infestation in the attic and basement was SO bad and getting worse that I had little hope of resolving the issue without spending THOUSANDS of dollars with a «forever» stop rodents company (I got a quote, not kidding, THOUSANDS!)
I called L & A and spoke with Allison, who immediately calmed me and gave me hope. She set up an appointment for a couple of days later, and Luis shows up, on time and very determined. He gave me a very REASONABLE quote and yes, of course I hired them immediately. He sealed up all the entry points and replaced all the screens where these little pesky creatures were coming in. He set up traps and promised to return the next day to clean the traps. I was NOW enrolled in the trap program and let me tell you, this man came back every day or every other day for a couple of weeks, checking the traps and capturing these rats. It’s been a little over 35 days… and FINALLY, THEY ARE GONE! He showed up ON TIME with a cheerful attitude and VERY OPTIMISTIC that soon, they would all be trapped and my problem would be gone. AND HE WAS RIGHT! I am SO thankful and grateful to this company. No more hearing them run across the attic and climbing up and down the interior walls.
Also, not only does he do what he’s hired to do, he goes out of his way doing little jobs his job description doesn’t call for. Case in point– he repaired the dryer hose connection that was loose, brought my trash cans in from off the street, and trimmed a tree branch that was hanging over the roof. He also caught a major plumbing leak under my house that could have cost me tons of money had it gone unnoticed. He’s very professional, clean cut and very knowledgeable about his business.
I wish all service companies were half as good as this one… THANK YOU, L & A!

Luis from L & A inspected our entire house, found a very localized issue (a single board in a gate), and recommended just having a handyman/​woman take care of it instead of them. Very thorough, knowledgeable, and friendly. Can’t recommend them highly enough!

Luis was very professional and thorough in managing my termite problem. His work was clean, and he repaired and repainted the access openings that were needed in the walls. I would use him again any time and recommend him without reservation.

L & A came to our rescue to fumigate/​tent our house for termites at very short notice when another company let us down. Luis squeezed us in for an inspection that same day (very much appreciated!) and agreed that we did need to tent. Since we had already planned to go away, he was able to work with our short notice dates with his sub-​contractors. Everything was explained well and Allie in the office was great on the phone and by email for communication. Luis gave us updates by text while we were out of town.
They guarantee the work for 2 years, but I hope we don’t see evidence of termites again. Would highly recommend L & A!

Luis was friendly, professional, and informative. He was the last of 3 scheduled estimates, and his inspection was by far the most thorough AND affordable (when does that ever happen?). He found termite activity in areas the others didn’t, and conversely determined that an area that another inspector told me required treatment was actually old activity that did not need to be treated. That gave me confidence that he was being both detailed and honest. There was absolutely no up selling. This is the type of service that you can only get from a proud small business owner. I also hired him to do periodic pest spraying, as his quote was 30% lower than what I had been paying Orkin.

L & A was quick and friendly. Luis who came out to the house was professional and detailed. They also give a 1-​year guarantee, which is respectable.

We moved into our house last year and thus began many months, off and on, of rat issues (which the previous owner had not disclosed). They had full range of the house it seemed at times, coming up from an unfinished downstairs space and making their way through the kitchen, hanging out under the stove, scurrying right in front of us as we watched TV. We had a period of respite, and then it got even worse. We called Luis and he walked through the house. We were able to set up a very expedient appointment. Luis is very professional and precise, yet laid back and will explain the process in layman’s terms thoroughly. He went above and beyond our expectations, even doing a small bit of carpentry to close off an opening at the bottom of our outdoor water heater closet. He noted that there were termite droppings, and although he also provides that service, knowing we were under warranty still from last year, pointed them out to us and recommended we go back to the company for a touch up. Total integrity.
Luis set up traps under the house, and closed off all our mesh/​grates where we had piping. It was a total success as we had no further rat issues. Two that had remained under the house before being closed off were immediately trapped, and the rats left outside never showed themselves again. During this whole process Luis was very accessible and responsive, answering our concerns or questions — and even swinging by to pick up the 2 dead rats earlier than our next appointment (and on his way home from a job) because of our concern of the heat and odor. He came back an additional time after we had air conditioning put in to ensure that there were no new questionable openings.
On the point of the woman answering his phone (and I can’t speak for others’ experience nor do I question them, obviously) — I never had an issue. Both she and Luis were very responsive. In fact, if I could not get a hold of him if he was on another job, she would relay my message and he would call back promptly. This is exactly how he managed to come by and pick up the two dead rats that same day (as I mentioned above).
Anyway — I highly recommend him! We often find ourselves saying «I wish we could find a house contractor version of Luis» ;-)

I HIGHLY recommend this company. They are fabulous. Luis is honest and trustworthy. When he said that he would be at my house, he was there. He is a pleasure to work with. I wish every company that I worked with is as dependable as L & A Pest Control.

I had no fewer than three termite inspectors come out to my house before choosing L&A based not only on the fantastic Unilocal reviews, but, more importantly, because I was so impressed with Luis.
When Luis first visited our home, he spent over ninety minutes conducting a most thorough inspection (even going up into my VERY TIGHT crawlspace and traversing the attic area all the way through the house to the garage wall)! Compare and contrast to the guy from another company who came out for fifteen minutes, walked around with a clipboard and just said «well, you need to tent.»
Luis walked my family very specifically through all of our options and said that, while of course tenting is pretty much always recommended as the most effective way, in our case it would likely be overkill as the affected areas were very isolated and he believed that he could get the necessary results with spot treatments instead.
His pricing was neither the cheapest nor the most expensive quote that I received, but I definitely felt as though Luis’s services were the best «bang for the buck.»
As to scheduling, I’m not sure why other reviewers may have had so much trouble, but Allie in the office was just terrific! She replied to all e-​mails within a few hours and was very pleasant and personable. If I had questions I hadn’t thought of before, she’d check with Luis and get back to me, never once dropping the ball on replying to my inquiries.
Also, we had to cancel on him last-​minute the first time we were scheduled due to logistical/​timing problems, and even so, when we called back a couple of weeks later to see when he could complete the work, they fit us in with a cancellation in just three days’ time. (Personally, I’d rather wait a few extra days on something like this where it isn’t an emergency than get immediate service that is substandard.) Luis came out and performed the spot treatments and cleaned up after himself.
I will revert back in a year’s time and update my review to advise if the treatment was, in fact, successful, but as of right now, I couldn’t be more pleased with the service and professionalism with which L&A treated us.

Luis just came out to check my property again as it’s been a year since he treated my home for Termites. Everything checked out well. Again nothing but professionalism and pleasantness from Luis. He took his time, was thorough and checked everything. This is a Mom and Pop business and I’ll always gladly recommend them to anyone who has a pest problem. Dealing with him and his Wife Allie (SP?) who sets up the appointments is painless. They’ve always pleasant to deal with.

It would seem L&A’s success is leading to problems, atleast that was my recent experience.
I originally left two phone messages asking to set up an appointment with no return call. On my third attempt I was able to reach the woman answering their phone. She admitted to never having heard my previous messages, then scheduled me for an appointment 10 days down the road («We’re so busy!») Unfortunately I had to cancel this appointment some time later & dutifully left a message (again nobody answering the phone during regular business hours). Imagine my surprise when the inspector called to say he was at my door on the canceled day. Apparently nobody ever checked the phone messages (again). I rescheduled (had to call them again) — an appointment yet another 7 days later. A few days later she called me and said the inspector could come in a few hours. AFTER the time of this appointment she called to say they couldn’t make it after all, but they had already given my original appointment away to someone else so I would have to settle for an even later date now. When I finally started to complain about all this back & forth the woman proceeded to interrupt me & wouldn’t even let me speak. Luis may be a great guy & do a great job, but dealing with this woman handling his office is a nightmare. Needless to say. I am going with another, much more professional, company.

We found L & A through Unilocal and are very pleased. L & A is an honest, thorough company and we highly recommend!

About 2 months after L&A patched up the entries where the mice were coming into our house, the mice chewed a new hole and found their way in again. I called L&A and Luis came out immediately and found and repaired the new entry. He laid traps in the house and returned to check them a few days later. He declined my offer of payment, saying it was included as part of his services. Outstanding service, I’m so glad I found L&A on Unilocal

We discovered L&A through Unilocal and were convinced by the positive reviews that they would be a good option for our termite inspection. We live in a house from the 50’s that hasn’t been inspected for decades so we were convinced we’d have walls full of termites.
Luis from L&A paid us a visit and performed the most thorough inspection even climbing through the entire attic we never knew we had. He also scanned every inch of our basement and house interior. He was very polite and super informative. I feel like an amateur termite expert with all the knowledge he imparted.
In the end, he revealed that the house was miraculously termite free and that nothing needed to be done at the moment. This was a huge relief. Most companies would have told us to pay the $ 4,000 to fumigate. You can be assured that if and when the time comes to fumigate we’ll be calling L&A.

I don’t know what the L stands for but the A in L & A must be for AWESOME or A+ or AMAZING!!!
I needed an inspection, cleaning up, and sealing around the home for the sale of my property. L & A scheduled me in for the free inspection. They came out and advised me as to what needed to be done and came out a week after to perform the job. I love their work, their professionalism and their way of doing business.
Thank you very very much!

I waited a year to see if our house was mouse free and I can say that now!!! Luis was very nice and professional. Luis patched every hole and came back to check for a month! We have been clear of mice for a year!!!

L and A already had our business… they usually have a quick response time (though I’m guessing they are a victim of their own success and they are getting so many great reviews on Unilocal that they can’t respond as fast as their business expands), prices seem competitive and, most of all, no bullshit or upcharges or sales pitch.
What prompted this particular review is that Luis just paid a visit to my folks’ house. I had sent him a photo of some sort of small bug infestation (bug parts and lots of tiny stains and bug feces in a fold out sofa). Five days later (see? He’s getting busier.) he comes out, says it’s a small cricket infestation, that it’s no longer an active problem and proceeds to clean up the whole mess with enough detail that he had to borrow my folks’ vacuum… he was there about an hour. Then told them it was all «no charge».
What professional charges nothing for an hour of their time? One who has won our business for the foreseeable future.

I’m not really one to give high praise (you can look through my other reviews to confirm this). I couldn’t have been more impressed by Luis. We bought our house in 2001 and it was tented at the time. A couple years later we got subterranean termites. It’s been 10 years + so I figured I should have the place checked out again.
I called L&A, they set an appointment time. On inspection day Luis was running a little late so the office called to let me know (which I appreciated). Luis showed up and did a FULL inspection of my house — inside, attic, crawlspace and outside. He was here for over an hour and a half. When he was done he said that there was some termite damage but it was from an old infestation and there were no active infestations. He showed me that the ring was leaking on one of the toilets and recommended that I get it fix to prevent damage to the subfloor. He also made some other recommendations to keep us from getting termites.
After over 90 minutes he shook my hand and walked away. I asked what I owed him and he said, «Nothing, it’s a free inspection. If I do a good job I know I’ll get your business in the future.» He is definitely right about that. I would and will recommend L&A to anyone.

I held off on reviewing L & A because I wanted to make sure our mite problem was actually gone. Here we are 3 months later and we are still mite free. Our family was getting bit and we could not get to the bottom of what was going on. We called to get a quote from a larger company first and their technician came out inspected, and told us we had spiders so they would set us up on a monthly spray subscription. We called Luis to get a second opinion and as soon as he walked in the door he asked if we had rats. We said no because we never had any indication that this was the problem. Long story short Luis did a full inspection of the house and discovered that there was a rat infestation in our attic and that they were coming in from an entrance in our roof. He patched up all the possible entrances to the attic, sprayed and now we no longer have the rats or the mites.
Luis was professional, courteous, and flexible to our schedules when it came to doing the actual work. If I had one complaint it would be the response time of the office manager who sets up the appointments, but his work more than made up for it.