Rite Aid

Pros: quick pharmacy, low prices, large selection.
Con: they have by far the most rediculous customer checkout system I have ever seen. Even worse, after renovating they kept the same system.
Their is a top half-​floor checkout station with 3 or so stations but that part is closed 75% of the time. They have a main checkout section with a max of two cashiers open at a time. When a new cashier opens (when the lines reaches about 5 people), it’s a chaotic heard as to who is served next. It’s even worse when they announce the opening of a casier station ½ floor up, force you to go there instead and by the time you reach it their are others already on line.

For pick up 2 medicines 2 hrs!!! Seriously? This is bad customer service. The lady the way talk to me I felt that she is giving me a favor or I’m getting free medicine. When you dealing with customers at least you could smile a little and greet them. If you don’t like your job than please quit. Because graveyard is full of dad body but there still lot of pl

Good
*This store is open 24 hours.
*It’s huge and has what I need.
*Prices are typical for an NYC drugstore.
*The staffers aren’t scowling at you.
*The location is close to the train station.
Bad
*I always seem to wait in line to check out, no matter what.
*There’s kind of an old, semi-​grubby feel. Could use a remodel.
*The women’s shaving stuff is separate from men’s. Confusing!

Horrible store overall. Including the pharmacy. I left two prescriptions and it took me a few days to pick up. The pharmacist told me it would take and hour to fill out the prescriptions again. Had to hang around waiting for it. Then they only filled one prescription and lost my other prescription. No apologies and told me to call my doctor to send it in again. This place is the worst. I’m never going to buy anything from this place again.

horrible customer service. cashiers stand around chatting all day. there are two sets of cash registers yet no one is ever on one of them.
Rite Aid has recently changed their rewards system partnering with some other company that requires you sign up online. I went to buy something that was supposedly on sale. when i didnt see any discounts I asked the girl at the register. she mumbles something about me signing up online to get the advertised price. when i asked her whats the point of the wellness card then, she shrugs and hands me my receipt saying you saved 26 cents. have a nice day.
thanks rite aid for having such great customer service, false advertising and complicated loyalty programs. i’ll take my business to any of your rivals that doesnt make shopping for the simplest of things overly complicated and aggravating.

Service is terrible. Came in during my morning commute to get one item. Find it easily enough and go to the register. No one is there. I call out «HELLO» a few times and and no one comes. then I walked down one if the aisles and I see two women strolling towards me. I go back to the counter and they go behind it. The first one says «next register sir», I step over to the next one. That lady is punching in something on the register, I stand there for a minute or so waiting for her to ring up my one item. All of a sudden a third women comes over and says «their are registers open on the other side «she indicated towards the opposite side of the store. I look back at the lady at the register I’ve been standing in front of and she says «I’m closed «I gave up and just left. I’m sure this won’t get anyone to change their mind about going to their nearest drug store but hopefully management checks these occasionally… Get your morning staff in order.

The only reason I’m giving this store 2 stars is because of the pharmacy and don’t go on here to complain. The way this store is run I would give a big, fat ZERO! I was in retail management, and I know a horribly run store when I see one. For a long time, I put up with the long lines, the associates that actively avoid you, being overcharged 3 times, wrong change, the lack of a sense of urgency by management, and the inability of the staff to problem solve without glossing over like the walking dead. I went so far as to complain to their corporate division, and while they were attentive, but when they called me a second time and asked if I would recommend their store to my friends or neighbors, and I said no, they dropped me like a led balloon… I, went back the week they were attentive, and I was amazed how things changed, but within two weeks it was back to lousy. I have been there 10 times since i complained to their corporate office and the last 7 times were exactly how it was before. It makes me feel like everything I said fell on deaf ears. This place could be booming, if they followed the example of the two grocery stores on the same streets as they are. This place is right off a subway stop, it doesn’t make sense to not be fully staffed at the checkout… Why would anyone make it harder to spend the money I want to spend there? This place should be a model for other retail stores in the area on how NOT to run. If you don’t believe me go there and see for yourself, then go across the street to Key Food, and see where you would rather spend your money. Horrible store! You have been warned, go at your own risk.

Rather large store, confusingly laid out and kind of messy.
I stopped by here to pick up a 5^th Avenue candy bar on my way home from visiting friends in Sunnyside. Okay, so I bought four of them. Regardless, I got my candy bar and was quickly on my way.
Pro tip: the cash registers by the front door had a huge line but there was an additional open cashier by the back door and I paid without waiting, unlike those suckers at the front of the store!

This is a really big pharmacy since it was two that combine. They always have anything I need and the prices are good well at least a bit cheaper than CVS. I love their $ 1 isle you can fine a lot of snacks, house and pet products.
This is where I get my prescriptions and this is a hit or miss. Sometimes they are fast and nice and others they make you wait forever. I know it must be a pain but If I’m here to pick up meds is because I don’t feel well and want to be in and out. I wish they had more people working the pharmacy so it wouldn’t take so long.

I like the wide variety Rite Aid offers. Every time I go there to shop, I feel comfortable knowing I will find what I am looking for. It’s like seeing an old friend. You expect to find discounts, cool stuff in the seasonal isles, and a good drink section. I love going shopping during the holidays especially during Christmas. Rite Aid offers some pretty neat stuff. The good thing about the chain is that they remain open 24 hours.
Call it a convenience store mixed in with a pharmacy.
Even when I travel, when I spot a store I feel secure. I know that I will find what I need in a familiar setting.

AWFUL! Especially the pharmacists.
No one at this stores cares about the customers. The people working at the pharmacy make sooo many mistakes. One time I was charged for my medicines twice. They’ve lost my scripts several times. They’ve processed my scripts with old insurances policies I’ve been under. They’ve even refused to check me out at the pharmacy before because I didn’t have a pick up.
One time I called in a prescription, got the automated call the medicine was ready and then arrived and no one could find my medicine. I had to wait 20 minutes until it was ready.
The cherry on top: In every time they’ve messed up I’ve never, ever received an apology. The people working here treat you like they are miserable so you have to be too.

My go to store for pretty much anything I need, the only thing is that there is always a line anytime of the day you go

Its a really big store two stores combined together and there are two sections of registers 4 on one side of the store and 4 on the other side of the store. What a waste of space!!! Whenever I go there the lines can get very long. Reason behind that is that they have one register opened!!! Once in a while they open another register on the other side. The staff can be seen just walking around and pretending they don’t see the customers, plus everyone seems to be in slow mode. I am normally in a fast mode and can get impatient waiting on such a long line that I find myself just leaving. I really think the store can save customers if they have self check outs.

The lines here are almost always long and the cashiers behind the register seem to take their time too. I was waiting on line to buy ice cream and the ice cream had kind of melted by the time it was my turn. I had to go back and get another one.
I come here when I’m nearby or in a hurry, but I’d rather go to the Rite Aid on Roosevelt 51^st street. This Rite Aid on 46^th has the habit of not giving you your coupons when they get printed out of the machines, and their things are unorganized – another reason why they don’t have all stars. It could be worse… but let’s hope not.

Horrible customer service, prices are probably cheaper at fresh and save (across the street). This place sucks, long lines and even with 2 cashiers other cashiers just stay there like zombies drinking water and not helping even when the lines go around the store.
Prices are marked up at least 25%. Shop at amazon or some place else this place needs to be closed so something more important can occupy the space, maybe a bigger McDonalds?

Seems like every time I come here the line to check out is extraordinarily long and there are more employees behind the counter than there are registers open. To make matters worse there is no self check out.

Solidly a two star place. There is always a long, slow moving line in this ridiculous place with two checkout counters that are not visible from each other. What? Workers are slow. Maybe they’re understaffed, but these people also spend all the time chatting to each other, hands not moving as they do.
My brother dropped off some film for developing, came back in a week, it was still sitting there not sent in. So that roll took like two weeks. Brilliant.
It has a decent selection and if you’re on the south side of the Boulevard you’ll probably go here anyway. What a shame.

I think the only reason to go here is that it’s open all night. The store did have what I was looking for, but it took me a while to figure out where it lived, because the store configuration is terrible.

I don’t know what’s worse: the depressed, zombiefied workers or the annoying, pesky, penny counting, coupon obsessed customers.
I can see why the zombiefied workers are depressed.

Spacious, and I usually prefer this one over the small ex-​Eckerd next door. Anyway, on that particular night, I went 15 minutes before closing, there was only 1 open register and the manager was tending it. Looked like there was a problem — long line.
All of the sudden, he said to us all on the line, «sorry for the delay, folks, now everyone on this line gets a discount, how’s that sound, huh?» Someone on the line said, «now that’s a good manger.»
Seriously, he didn’t have to do that at all, but I got 2 bucks off my 10 dollar total. And guess what, I came and Unilocaled about it.