Caliber Collision

Danny is really a cool & composed guy who addresses the issue with utmost clarity, I was very impressed with the nice staff and clean shop.
The immediate responses, timely updates and follow up action has impressed me a lot, moreover the car came back in excellent condition, extremely satisfied after seeing my car. I really appreciate the work of the staff did on my car, their quick turnaround, and their exceptional customer service.
I would definitely go back to Caliber Collision for any other damages that may happen to my car in the future and refer my friends to Caliber as well.
I definitely recommend Danny (Caliber Collision)

I am a very inactive Unilocaler but I gathered all my energy to write this review to say «Thank You».
I came in here in for a front bumper and headlight repair/​replacement after a minor parking lot incident. Danny was great and explained all the possible options in detail and as the parts were not in repairable condition, he suggested for the replacement to the Insurance company.
When I left my car for repair, he was generous and helped me in arranging for a rental car. And during the week of repair, he called me 2 – 3 times to update the status and this ensured me that this place is truly professional in what they do.
I picked up my car after a week and noticed that the left headlamp which got replaced had some issues as the light was not traveling far compared to my old/​original right headlamp. I drove with this condition for months (my fault) and finally reported the issue to Danny and killed my procrastination.
The first few words from Danny «My friend, I’am here to help you» really impressed me and at this point I knew that he will address my issue. He believed me and acknowledged the issue as it was hard to check during daytime, made few calls to the Insurance and got approval for a brand new OEM part. The headlamp was replaced within few hours and I was out of the door.
Danny delivered what he promised me on my first visit «Lifetime Guarantee» on the parts, repair, replacement.
Caliber Collision — Sunnyvale is great and I highly recommend this place. Don’t forget to ask for Danny.

I had a extremely good experience working with Caliber Collision
1. Customer Service: That I received was top notch. Right from setting up appointment with Jennifer at front desk to being received by Justin, going through the entire process of estimation and paper work signing was handled very professionally and in a customer friendly manner. Justin went out of the way to fix some bruises and spots here and there on the rest of the car body as well.
2. Timeliness: Extremely good on punctuality. Kept all the scheduled appointment times at all times I visited them. In fact they checked in my car at 8:00 am even though my appointment was a bit later that day. Same was the case with delivery of the vehicle. Initial estimate was 3 days. Justin got the work done one day prior. Received text messages from time to time on the progress of the work done so far and kept me informed about the delivery time as it approached
3. Quality of Work: Great job once again. Justin made sure that the parts were available in timely manner and that of high quality. Ordered one as OEM instead of after market. Paint was done very well. No signs of any fixing whatsoever. Looks like original !
All in all extremely satisfied with the work done by Justin and team at Caliber Collision

Danny is a really friendly guy. I dropped off my car off due to being rear ended and it was completed within 2 days. Very fast and professional service. I highly recommend Caliber Collision and would come back.

Walked in on a slow Monday (Dec 28^th).
They asked if I had an appointment. (no)
They asked if I wanted to make one. Said no since there were no people around and man in office talking Korean (business I doubt it).
Save yourself time and go somewhere that values your time.

Danny was of great assistance in getting my car back to me. He explained the process in detail and even helped me contact the insurance company that would be covering the costs of the repairs.

This place was so fantastic! Justin helped me work through the entire process, and was very experienced with handling insurance claims. Everyone was so helpful and friendly when I came in. And afterwards, my car was perfect! Thank you!

Excellent service from Danny and caliber. Great going friend. He calls everybody as friend. That’s great way to greet customer. He is very knowledgable and suggests which service is great for car.

The service I received here was exceptional. I don’t typically write reviews, but this one deserves attention. From the moment I walked in, they were easy to deal with and made the process very smooth. Costs were beyond fair and they got my car looking like new in no time. Best thing though, they handled everything with my insurance company and kept me informed every step of the way. Customer care A++. Ask for Danny!

Really good customer service. My Fiat was rear-​ended with bumper being cracked.
They were able to get me booked the next day with a reasonable quote. Even sent me texts throughout the repair process to keep me updated on where things stand. I have a busy work schedule and they bent over the backs to let me pick up on Sat! Highly recommend.

nice service form Justin!

Danny Chao was the person who assisted me during my recent visit. He is extremely courteous and professional.
After some stupid, careless woman rear-​ended my car, my insurance company vouched for the workmanship of Caliber Collision. I’m glad that I went there.
From the initial phone call to the time that I picked up my car, Danny was consistently friendly and helpful. I highly recommend him.

Excellent customer service. Got my new altima which was rear ended, back to original condition. Danny is gem of a person. He makes sure to explain you the details. It’s been few months to this and recently had some problem with my other car and beyond his job or duties he took care of the problem and made sure my schedule was not affected. Highly recommend this place, you don’t have to look for other options.

Came to FCC Collision with a sad face and left with the happiest Face. The side of my ford f150 Harley Davidson 2003 truck was side swiped and looked pretty bad and they fixed it up to look brand new. Amazing job and Danny helped me out a lot. Thanks to this place I have gotten a lot of complements about the nice paint job. Definitely recommend this place.

I never write Unilocal reviews, but I really feel compelled to do so after the experience I had with Caliber Collision this week.
In short, this place is outstanding. After experiencing my second collision in six weeks (!), I was pretty upset, as you might imagine. I called the place that had repaired my car in January, and found out that they wouldn’t be able to take my car for 2.5 weeks. So by the time I called Caliber Collision, I was crying like a baby over the phone. Justin calmly helped me get repairs started on my car *that day*, but also treated me with a kindness and empathy that’s rare to find these days. Despite needing quite a bit of work, my car was fixed up within a few days and with minimal hassle. Justin kept in touch with me throughout the process and updated me on the status of the repairs. I am so happy to have my car back, and relived that it was in good hands.
This place, and Justin in particular, really made the best of a bad situation for me. I am deeply appreciative of the work the staff did on my car, their quick turnaround, and their truly exceptional customer service. I hope that I don’t need auto body work again for a reallllly long time, but if I did, I would go back to Caliber in a heartbeat. Thank you so much!
And to Caliber: continue investing in talented employees like Justin. It will pay off for you in the long run.

Go talk to Danny, he knows how to treat customer well. My brand new Altima got hit the side guardrails, Danny and team were able to restore the condition as it used to be. No unmatched color between panels noted, in fact it is just simply like brand new car again. Also, the work is done before estimated days of completion end. Thanks Danny! Highly recommended!

Great customer service, good work — would not hesitate to go back. They take the time to understand what you want. Worked with the insurance company to avoid compromises. Lifetime warranty on their service is definitely a plus.

Formerly FCC Collision. Great service. Brought my car in for an estimate, got a good price. They were very open and informative about the condition of the car, what needs to be fixed, what can be kept as is. After the work was done, Went back because wasn’t sure if they missed one stop. They took the time to show me physically my concern, walked through it, and gave me suggestion about next steps. Decided not to replace it since it was normal wear and tare and not a big concern.