Comcast Service Center

I know people always complain about cable companies and rotten customer service. The people at this location were efficient, courteous, and helpful. I walked in 15 minutes before closing and they stayed late to set me up as a new customer and get with the correct equipment/​plans. My TV service did not work as expected, Comcast sent a tech over who fixed everything. Went back with my own internet gateway and they got it all setup.

Good Internet ervice, Worst Customer Service Department Ever.

Not surprise. Typical comcast service. Dont expect they will do things for you. You have to do it by yourself just like you are their new interns. Service is much worse than DMV. LMAO

Their method of equipment return is painfully inefficient here. I’m not sure if it’s the case with other Xfinity locations, but this certainly does not settle well with me.
I recently terminated my services with Xfinity, not because I was unsatisfied but because I was moving and no longer needed the service. I was instructed over the phone that I may go to any Xfinity location to return my equipment. Since this location was still the closest location to both work and home, I decided to drop it off at this one. Upon arrival, there was another gentleman in front of me who was also returning equipment and was instructed to just dump it into the return box. When he skeptically asked if he could have a receipt for his return, he was told they would scan the barcode and it would reflect on his next bill. For this reason, I didn’t even bother to ask when it was my turn. As I stood in line in front of the return box, noticed everyone was dumping all of their junk in the box with no order. I know my cable boxes and router all had a bar code or number on there, but what about my remotes and all the cable cords people were tossing in there that were detached to the boxes? How are they supposed to identify who returned all their items and who didn’t? Because I was concerned about this matter, I asked for some reassurance while settling my final bill with a representative at that location that day. He assured me that they would scan everything in and it would reflect on my account in 48 hours.
Fast forward to 1 week later, I still can’t find anywhere on my bill that shows the returned items. I also received a call from Comcast/​Xfinity today to ask me about returning my items. When I told them I returned it, the phone representative asked me if I have my receipt. (!!!) So of course at this point I expressed my concerns because I had returned my equipment a week ago. That return box didn’t look like it could hold a lot of stuff, so it seems implausible that it would still be sitting in that box. Here’s hoping they find my equipment soon, or else I will certainly dispute any additional charges. I should not be responsible for their disorganized return process.

One of their customer service reps thought it would be funny to pretend to throw a football at me as I walked in the door. It wasn’t. He then said that I would have been in trouble if he had actually thrown it because I would have gotten hit in the face. For the record – I would have pressed charges.

***extra features added without my consent***
Guy added DVR to my new account (free first 12 months, 19.99 after that) without me wanting it after specifically asking him every detail about what I would be charged for.
They do this so you don’t notice all the extras they slam on you because it won’t trigger pricing until the second year when the person probably has already lost their job.
Quick call to customer service and found out what he did.
My normal rate was to be 69.99 for the first year and 89.99 for the second year for cable/​internet. This is something I agreed on.
He went to the back room for five minutes to probably talk to a manager and came back saying «I got you 69.99 rate for both years.»
I asked him WHY and he just said «I gotchu»
Whatever. He slammed an extra feature onto my account by adjusting the bill in a different area.
The receipt you get in store doesn’t even have an itemization of services added, and he does show you his computer screen to show your plan, but to me it’s all smoke and mirrors. Because he created a diversion or only showed me what I wanted to see because there was no evidence of DVR on my account before I left
I will have to return the box and get a new one and waste my day. I swear to God the kid better be working.
Or else.

I came in in a workday morning. There were 3 stuffs and 1 «manager» at the door to sign people in. When it’s my turn, there were 6 stuffs and the 1 manager.
None of the 6 people is calling me, and they are all playing cellphones, chatting, and pretending to work (I know they are because there was only 1 – 2 customers in the morning). So this «manager», Carl, starts asking: anyone wants to help this customer (me)? The 6 stuffs all said «oh oh I am busy with XYZ, I can’t help».
Then the fun part is, one of the stuff asked this Carl: «Hey Carl, you can help customer, too, why don’t you do that?» (I was like: whaaat? this Carl made me wait 30mins, even he can just help me right away?!) Carl replied: «no way that I help a customer when there are 6 stuffs sitting here!» They this stuff asked Carl about this «missing hours of overtime work in the system», such an irony.
Imagine this: in the entire store, there was just me and 6+1 stuffs. They are saying that in front of me and arguing who should work and who blink first, and avoiding each other’s eye contact. This is THE weirdest company I ever see. Shame on you Xfinity.

I would give no stars if I could. Buyer beware!!! The contracts they will get you in last longer than some marriages!!! And they will probably take you for more money! They told me today that even though they do not offer service where I am moving to it was not their decision that I move and so I will have to pay a $ 500 early cancellation fee.

I dread having to stop at Comcast but they still have monopoly for decent internet speed in some areas…
Anyway, a smile and positive thinking is mandatory to keep your day a good one when you stop here.
Returning and canceling their xfinity modem due to issues unresolved by customer service with DNS connection for Internet access. It works everywhere else, ATT at friends, any starbucks, …) why would it be my problem with my laptop computer? Besides the problem is documented online and obviously not fixed for two+ years. My case must be one of those corner cases as they describe it, where it does not work.
I can not be refunded for it of course as it’s my computer’s problem :)
While waiting (12^th in line):
«I do not have the physical address for you Madam please check our website.»
… Really, you do not have Internet access at the center Gina? and you can not try to help this old lady (~80 y/​o) dealing with the account of her passed brother?
So unfriendly and clear lack of empathy if not customer service!
Comcast once against failed to score any point with me today and increased their negative score. I pledge to continue to avoid them as the plague.

Gina was so helpful! My uncle and i came in to switch out some boxes he had for years. I was dreading going because I thought they are going to try and sell us unnecessary stuff. But nope! Gina was friendly and fast! She asked us the right questions, and ended up giving us a «main box» that we didnt have before. Now we have OnDemand– and at no extra charge! And she gave us a coupon for 1 free movie. Oh and she noticed our promotional price was over and renewed it! Im going to save $ 25 more each month! Did I mention that this was 15 minutes before close! Most «customer service reps» would be doing bare minimum to get is out the store. But Gina went above and beyond– and did it with a smile on her face!

Oh where do I begin? That’s right. My review has to be based on this particular visit so I will refrain from voicing all of my complaints and keep it to this one experience. I was returning the modem that they «recommend I not use anymore». That’s it. I did not trade it in because, well, this is not my first rodeo. and instead I opted to purchase one at an electronic store.
The rep directed me to deposit box to place my equipment in. As always, it was filled to the point it would not open. He then instructed me to just set it down next to the box, really?
I asked him for a record of the return. How do I know it will be recorded properly and be reflected on my next bill? «They will scan it in», he says.
WHY NOT HAVE SOMEONE SCAN THEM IN AS THEY ARE DROPPED OFF?
WHY DO I HAVE TO FOLLOW UP AND CHECK MY BILL, THEN SPEND AN HOUR ON THE PHONE HAVING IT CORRECTED???
They have three people managing the waitlist, and NO ONE IS CHECKING IN THE RETURNED EQUIPMENT OR EMPTYING THE OVER-​FILLED DEPOSIT BOX.
the worst service ever

I believe they have a really good customer service strategy, that is, make their customers extremely unhappy and out of patience so that they are even exhausted to place a compliance. In their customer satisfaction survey, these customers will not be counted and they will keep a «good» result. What a smart strategy.
I come here again after yesterday’s service and wasted another one hour for waiting. I am still in the list right now while seeing their staff just be there without helping anyone. Are they just hired to be there?
Anyway, they really do not care how suffer their service are.

Avoid them at all costs! The worst Customer Service ever. Total ripoff and everyone you talk to is unable to act or do anything to resolve problems. We’re moving to another company. Not worth the stress.

Our internet was down for a whole week, without notification. That was extremely frustrating. A week later we still couldn’t figure out what’s wrong so we decide to bring in the box and try to see if we could switch it for the more upgraded one.
As we got there, we put our name down and just waited. Seriously 15 minutes went by and customers came after us got called first. We went up to the guy again and he said «oh I forgot to put your name down, you’ll be called next» NOT! We waited another 15 minutes and a few more customers got called before us…
They were about to call their last customer up and I was frustrated enough, another guy noticed that we weren’t being helped so he helped us right away. He told us that our name was not on the list… Jeez.
The guy who helped us last was helpful and we got everything we needed. Our wifi is back!

The service at this place is horrible. Not only are wait times extremely long, half an hour or more, but there are so many employees not helping anyone.
When you walk in no one greets you. If you’ve never been here before it’s not obvious you need to put your name on the list or where to do so.
Employees are also complaining about their jobs to each other in front of customers. The number of customers severely outweighs the number of employees. Or those employees that are actually working.

I wish Unilocal could allow zero star reviews. An experience at Comcast is like going to the DMV. I don’t know which is worse.
The staff here intentionally takes their time hoping customers give up and walk out to avoid serving their customers’ needs. 3 different customers walk out and all 3 service reps walk away with a list of 8 customers waiting.
They each avoid eye contract because they know how bad their service is. Yikes.

My observation was that this location is not managed properly. The customer service reps spent more time watching movies and doing «who knows what» on their computers, while customers stood waiting to be helped. Reps are also not trained on customer retention. The rep I worked with convinced me to drop Comcast in favor of staying with AT&T for internet, getting local stations over the air and just getting Hulu for the rest of my needs. I was really surprised the rep didn’t try to keep me as a Comcast customer.

I advised Xfinity to train their employees so they are knowledgeable of their products, especially on rollouts of new products. My husband had taken several trips to the store because he was given a downgrade internet modem rather than an upgrade, missing DVR then given incorrect model DVR… not to mention the many hours of talk time with tech support and customer service.
You deserved a zero star but you get one because out of the many people my husband talked to, there were 2 that were competent enough to tell him he got a downgrade product and a wrong product.
Now my husband is at Xfinity store again while I am watching football and guess what our TV has been taken over by Xfinity message «Give us a call with error code RDK-​3 007».
This has been a frustrating weekend Xfinity.

Avoid this place during lunch, 12 people waiting, 2 workers helping customers… the rest went to lunch!
Seriously Comcast?

I tried to order a new cable box for my grandma (to put in another room) as a surprise, so I tried to have Comcast ship it to my work instead of to her home but they wouldn’t do it. Said that they have had a lot of issues in the past with boxes going missing or something. So I had to pick it up at a Comcast Service Center, and I chose this one because it was closest to my work.
After reading all the reviews, I have to admit, I was a little worried. Many of the reviews complained about the wait being as worse as it is at the DMV, so I was expecting the worst when I was heading over there. I got there at around 11:30 and was pleasantly surprised. I went in, was greeted by a representative who put my name on the waiting list. I was about the 8^th person on the list, but I was out of there in about 20 minutes. :) Didn’t get the representative’s name who helped me, but it says «UGI» on my receipt. She was very friendly and helpful and got me a box that was small/​compact but has the capabilities that I needed. The only thing that threw me off was that the cable box wasn’t in any type of box or packaging.
Their waiting areas are pretty spacious and clean, and they play good music.