FedEx Office Ship Center

Sam was efficient, thorough, and friendly. I shipped two large framed photos of ancestors out of state and I was impressed with the special art packaging.

This place was great. Service was good and they actually helped me out with rules on sending specific packages. I had my label pre printed (or the person can print it at the facility) He handed me a receipt for dropping it off and the estimated tracking was right on target! I will use this facility to drop off many packages.

The general manager at this location — Michael is very rude and disrespectful. I don’t know how he’d be appointed his position as he needs a lesson in what customer service actually means and has zero social IQ. Avoid this location!

Sam here is the best!!! He helped me pack up my item for shipping. Explained everything, so next time I can do it myself. He was fast and courteous. Thank you!

Worst ever… My package is set to be receive in the morning priority and guess what… Because Fedex says that there was a disruption, my package is not here. Why do we pay the big bucks to get it here NOW… ASAP??? This is so rediculous, because of this disruption, they are not able to compensate for our loss of time. These guys need to change their policy in how they do their business.

Been here twice, the gentleman who works here is quite nice. However, service is on the slow side with generally only one person helping out. By the time I’ve been there about 30 min waiting to get helped & getting helped, finally someone else came out from the back room and started helping other people who were waiting.
I’d try to avoid this place during prime lunch time, because you may wait quite a bit.
There are 15 minute parking spots right in front of the Fedex store

Located in a very busy Strip mall that during lunch time the parking lot can be pack. I would not suggest coming to the FedEx at 12:00… For work my boss wanted to some important docs to be overnighted. Upon walking in there was no line !! The exceptionally nice FedEx rep helped to fill out all the right paperwork. I must say the rep there are exstremely helpful.
If you do find yourself in a line. You may find your self for a bit of await. Each person may have their own needs. I have only seen 1 FedEx working at a time. With it being in such a busy area I would think they would staff 2 reps in the office.

customer service. yeah right!
I’ll go out of my way to go to the location that’s further away from me (if I HAVE to use FedEx — I try to avoid them altogether since they’re so pricey!)

The manager here is awesome and provided over the top customer service! I feel bad that he was alone but he was fast and efficient. Clean place and plenty of shaded parking. Wish i got the name of the guy

I have been dropping stuff at this location for a few years. All of the workers are extremely nice. They are alway trying to help you. Thanks!!!

A sad Fedex Kinko’s inside a sad plaza.
The worker was pretty sharp and friendly though.

Very spacious… very nice and friendly customer service employee named Roosevelt. Very helpful. I went in, in the early afternoon and it was completely empty and was told that when 5 or 6 pm comes it becomes very packed. So go earlier rather than later.

on 11÷19÷12, I used Fedex International Air Waybill to ship a box of personal bags to Malaysia. Someone from Fedex forged my copy and marked on the column «Bill duties and taxes to «Sender. (I have the original copy that was unmarked.) I was harassed by Fedex and its collection agency for the duties by various letters. I tried to convince a Ms Kathrina of 1−866−728−8587 of this. She was insistent that I am still responsible even though someone at Fedex marked off the column without notifying me.
She even said that Fedex shipped over 6 million packages a day and the problem or responsibility lies with the sender, who should check off every boxes.
I felt that this is a classic example of a big corporation bullying a small home business owner trying to do the right thing and could not obtain any understanding from a huge corporation.
So, I complain to BBB about the bad practices of Fedex.

This is a bit of weird review. I needed to print something quickly, and see that there was a FedEx Kinko’s nearby. I thought it would work, so I headed in there. Alas, they couldn’t help me, they didn’t have a computer handy (even though according to other reviews… they used to?). Fine, so I had this exchange:
Me: «Hey, do you know where I can go nearby to print something?»
Them: «There is another FedEx near Mission College»
Me: «Oh…really…nothing else around here at all?»
Them: «Nope»
Bummer. So I step outside the FEK. And what do I see… A FREAKING PLACE WHERE I CAN PRINT STUFF (Notary4All). A COUPLE DOORS DOWN! REALLY!
So you might say «Rob, why didn’t you go there in the first place?» I didn’t see it! I Unilocal’d ‘print shops’ and this came up. NBD on that failure. But seriously… these guys didn’t know there was another store in the same complex that could print what I wanted? SERIOUSLY?!
Never again…

FedEx was going to charge me THREE dollars for paper stuffing. That’s RIDICULOUS!!! WTF!!!
I protested and ran back to my car and just found some old newspaper/​ads that got the same job done.
What the heck are FedEX management thinking for charging something like this…-_–
Thank god the gentleman working there was giving out 5 star service and knew deep inside what a robbery this was but acted professionally the whole time.

Perhaps my experience is based on my own bias as a computing power user. I had to use their computers in order to print a document I had stored in my email. The connection and computers were so ridiculously slow that I almost felt like it was rigged. If it moves like molasses, then I’ve got more minutes racking up on my credit card while I wait for a simple PDF file to download.
Then on top of that, it took forever to print. Print. Pause. Load. Print. On and on for 11 pages. So something that would have taken easily half the time (and more than half off the cost — I believe each B&W printed page was $ 0.49 at Fedex vs. $ 0.10 at the Mountain View library) took forever, and I definitely got charged for it.
The second part was my own fault, but buyer beware if you’re new to the area and don’t know where the area code boundaries are for faxing. I used this Fedex to fax said 11 page document up to Palo Alto. The cost of this «long distance» faxing to the 650 was easily twice as much as it would have cost me had I known I was in the 408 before I pressed send. Then again, once you’ve gone out of your way to find a Fedex and then find out you’re long distance, how much does it cost you in gas to get to another office services provider that isn’t considered long distance?
Printed one document, faxed two, and made one copy. For actually accomplishing relatively little, my more than $ 30 trip here was aggravating to say the least.

Five stars for SUPER helpful and friendly service!
I’m a chronic UPS user, so when I had to make a Zara return by FedEx mail, I had many questions about the process: Zara’s website dictated to use the original packaging, which seemed flimsy and too large. And I’m supposed to just seal the box with a tiny sticker — how will it survive the shipping process?
When I expressed my concerns to the FedEx employee, he agreed the box was too big and even brought out a perfectly sized box from the back. After I decided to go with the original box, he taped it all up for me, applied all the stickers, scanned it in, and printed out a tracking number. All in less than five minutes! And not a penny out of pocket. (I once brought an untaped box to a UPS store and was berated for forgetting. UPS charges for tape; FedEx does not.)
As a bonus, it seems the four spots directly in front FedEx’s suite are earmarked for FedEx customers. It’s a nice touch, albeit not a huge win for me as the lot was pretty deserted at 10 AM on a Wednesday.

Be extremely cautious when using this location to drop off important items. Since there is no physical box for dropping off FedEx Express shipments, the workers place them on a flat table. Those items are not scanned in until actual pickup (which may occur several hours later).
My FedEx Express package was dropped off at 11AM on a weekday morning. Due to the sloppy practice of flipping the envelopes onto a flat table and not scanning them in, the location lost my package for several days. Worse, they had no idea that my envelope was sitting behind their table until I called to inquire why my package was not delivered.
Given FedEx’s policy regarding liability, I would never trust this location with any shipments you actually want sent. Avoid at all costs.

As always the FEDEX/​Kinko crew is always ready to help and get my package on its way. Overall experience with them has been been great. No matter who you get they are always ready to help.

Helpful and Kind…
Lines never nuts. Get my business done!
Put it on my Fed Ex Account!!! CHAAA