Galaxy Jumps

Plan to rent a jumper for my kid’s birthday. Called them and left messages, but they never return call.

We rented the 3-​in-​1 bounce house from Galaxy Jumps for our son’s 2^nd birthday and we were really happy with the service. I heard about Galaxy Jumps through the Redwood City Art Festival. I was so pleased with my experience that I specifically logged on Unilocal this evening to write about my experience so I was surprised to read the two negative reviews. Fortunately, I didn’t read them beforehand because my experience was so different.
Given that we have a pool in our backyard, Dale came by a week prior to our party to make sure we had enough room for the bounce house. On the day of the party, he came on time and was careful to not tramp on our garden beds during set-​up. The other thing I really liked was Dale would not accept a deposit because the party was scheduled for November and he felt the weather can be unpredictable. He promised that he would hold the specific bounce house for the day I needed it but wanted to make sure there wouldn’t be rain. I highly recommend Galaxy Jumps.

Galaxy Jumps did an outstanding job at my daughter’s birthday party this weekend! The Spiderman jump house was clean, well maintained and had a great torso of the character. Dale brought the jump house around 8a.m. and picked it up around 7p.m. My daughter was thrilled to have the jumper before the guests and after her party and nap. Dale, his adorable, helpful son, and receptionist were professional, prompt and prepared. The last time I rented from a different jump company and the jump house smelled of urine, arrived late, was picked up early and was a huge disappointment. Afraid to try again, I gave Galaxy Jumps a try and was thrilled with their service. I will always use them in the future.

I decided to use Galaxy Jump for my son’s 5^th birthday party because they were very reasonably priced, nice on the phone, and were able to call around to get a generator for me since I wasn’t near an outlet. The lady from Galaxy Jump called me the day before to confirm a 1pm drop off for a 2pm party start. 1pm rolls around the day of the party and they aren’t there. I give them until about 1:30 before I start calling. I call once, no answer. I called about 5 more times and no answer. They were a no show. I was extremely dissapointed and my son was too. The jumper is the one thing he really wanted to have at his birthday party. I was luck y that Astro Jump was able to get out to my house and set a jump up within 30 minutes. They saved the day. I just felt it was such bad business to avoid the calls. It is stressful enough for parents trying to plan birthday parties for their kids. I even left a couple messages and they have never returned my call to apologize, etc. I do not recommend using them.

Amazing service! This is the second time I’ve rented from Galaxy Jumps and these guys are as good as it gets. Prompt service, flexible to meet my schedule, and you deal directly with the Owner, Dale, who is the nicest guy you could ever hope to meet. The jumpers are always clean and in perfect shape. If you want to rent a jumper, this is the place to depend on!

if I could give this place a negative I would. first off, we rented a jumper from them for my daughter’s 4^th birthday. the lady was nice on the phone, the jumper was $ 90 and she gave it to me for $ 80 so I was happy. I told her we would be in the park near my home… set up the time (12pm) and left it at that.
SO, the day before the party she calls to confirm and asks if they can come at 9am (!) which means we sit in the park all day… but I said ok since I’m a sucker. my mom actually called back and changed it to 1pm since there was really no way we could sit there that long.
1:20pm no one’s there. so I call the guy and he says he’s on his way. then he says «so you’re right near an outlet, right?» um… we are in a PARK. a PARK. there are no outlets here. so he asks if we are close enough to my house to plug it in there… yeah…if I was wouldn’t I just have it at my house?! he says there’s an extra charge for a generator… but they don’t have one. sorry. but he’ll try to call around and see what he can do. then he hangs up, never calls back, and stops answering the phone.
luckily I found ONE place that had ONE jumper left and paid out my nose to get them there within an hour for my daughter’s party. don’t use them. they suck.