Killroy Pest Control

Killroy is like family to me, very friendly and caring. There techs are awesome really know how to take care of pest problems. They have serviced my mom’s house for over 37 years, with great service ! Happy to have them a phone call away !!! Thanks killroy for what you do. From The Wetzel Family

Cliff did an amazing job for me. After the first inspection, no more rat. I highly recommend this company if you have unwanted company of rats.

We were really impressed with the quick communication, courteousness and professionalism of Killroy. Our tech, Andrew, gave me a call before he was headed over and gave me plenty of notice so I could make sure I was home. Once he arrived, he worked efficiently while still making sure to address any other potential pest issues he identified in our new home. While he was here, he noticed a sizable wasp nest and took care of it for us. We just felt really taken care of, and that is a valuable asset for any service-​oriented company.

Kilroy has been servicing my house for many years. They have helped keep my yard and house inside free of pests, In particular, whenever a special problem pops up, I can call Cliff Paige, and promptly he would come and address the problem. Very personal and yet professional service!

They honored their 60 day guarantee and came out to spray part of the house a second time for free (I specifically asked that only part of the house be sprayed). The second spraying was scheduled quickly and went much smoother than the first.

Love these guys,
Had some ant problems and gave them a call. Haven’t had any trouble since. Even when the dog came in with a tick I gave them a call and haven’t seen one since. Great service!

We used Kilroy for an ant problem we were having and I couldn’t be happier. Both the technician that came out and the woman I spoke to on the phone were nice and seemed very knowledgeable. I was meeting the technician on my lunch break so I really appreciated that he was on time. I will definitely call them next time we have bug problems.

We had a horrible experience with Killroy Pest Control. Every visit had some kind of issue attached to it and this is not an easy company to work with.
The first issue is that they sold us what we were told was unlimited visits for 60 days. Ricky scheduled 1 – 2 visits a week and on the 4^th visit, Ricky announced he was done without any prior notice or any kind of 60 day plan. Killroy general manager said, ‘of course it’s four visits’, though didn’t explain how this was communicated to customers since it wasn’t communicated verbally or in writing at any time.
Ricky broke our very expensive extension ladder by putting weight on it without extending it. It took 20 minutes with a crow bar to get it back to working order and it still doesn’t work like it did before. When we tried to talk to him about it, he got very defensive and started yelling ‘I didn’t even extend it’, which we confirmed was what caused the problem. We asked him to bring his own ladder for safety reasons, which he did going forward.
They originally quoted the service at $ 250 and then wouldn’t honor that price. We paid the higher price. This is even though a different company did the inspection and exclusion work for them before hand. So, is $ 60+ per 4 minute visit really worth their service? Absolutely not. Would not recommend.
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Oddly, the company posted a comment saying they tried to resolve this. I have not been contacted by them via phone or any other method and I have not received any attempted resolution so that post isn’t actually true.

We had a terrible ant problem this summer. I think that the heat and lack of moisture had driven them out of the ground. It seemed like every ant in Santa Clara County was in my bathroom. Talk about gross.
I have small children, so I was worried about the toxicity of any treatments. The technician that came out talked me through my options, exposure levels, and reassured me as to how this might affect my children.
The treatment worked splendidly… for a few weeks. But then the ants came back. I was disappointed, but when I called the Killroy office to let them know what happened, they had a technician there the next day to apply the treatment again — for no charge. This time it stuck, and we are happily ant free.
I am very satisfied with the Killroy service, and would recommend to anyone.

I called for service on a weekday, was told that I would receive a call. By the afternoon I had not heard so I go another call and was told I would get a call. Now it is the next day and they still have not called, found another service that will come out today to look at my problem. So much for local company theory.

Killroy is great. We had an ant problem and called another service here in Menlo Park and they were not able to fix it.
Called Killroy and after one visit, no ants. Amazing!

Kilroy has been taking care of our home for over 10 years and they’re great. We have a dog and Cliff always calls before he comes to make sure that the day works for me and so I know not to have the dog outside. They have helped us with rodent problems, tree questions, lawn problems, I can call any time with a question or problem and they will help me solve it, even between appointments. We have used other pest control companies but no one was as friendly and accommodating. I highly recommend them!

I have used many pest control companies some large, some small and even independent companies in different cities over the years and Killroy is my favorite! Why? Because they are always extremely professional, very knowledgeable, and super attentive to your customer service needs from the office staff answering the phones to the technicians that come out. Andrew is our favorite! I’m not sure why the bad reviews and actually I’m quite surprised to see them as we have never experienced anything negative from Killroy’s services and staff. I hope you give them a try, you will be happy with the results.

I’ve been meaning to talk about my wonderful experience with Killroy for a long time!
I hate critters, and have been with a number of different companies before finding Killroy! The office staff is always very helpful and friendly, they’re always quick to take care of all my problems! Had an issue with termites as well (yikes) but Mike was able to help take care of this problem.

In the interest of full disclosure, the owners of Killroy have been friends for many years, so I thought of writing this sooner, but having read some of the other reviews, I thought I’d put Killroy to the test by having my customer call instead of me. This way, my review would be unbiased and only after they performed or did not perform.
Killroy serviced my grandparents since the 70’s?, maybe earlier, not sure, and I have referred many clients over my 32+ year in the real estate industry.
I had a situation with a rental property recently where a tenant alleged mites from what was alleged to be a rodent problem under the house. in 24 hours, Killroy dispatched «Danny» who set glue traps to capture the mites or whatever was affecting our tenant, as well as his own personal traps under the house to see what was going on. Danny came back on two separate occasions, and even took the time to help us plug any holes or access points that rodents might have gained access to under the house.
Our experience with Killroy and Danny was exemplary, with Danny demonstrating not just his expertise, but personal care in helping us resolve our situation.
Having read some of the reviews, I was a bit concerned and frustrated with what prior reviewers had said, but I’m happy to report, that my experience is consistent with what I had expected and the treatment my family and customers have received over the years.
Our scenario wasn’t perfectly smooth or straightforward, but we all worked through it together and I’m happy to report we received more than our money’s worth.
I will continue to use and recommend Killroy to friends, family and customers.

I have been using Killroy Pest Control for almost 3 years and have been very satisfied with their way of answering the phones all the way to the person coming out to do the spraying.
I have always requested Frank to be the tech. The first time he sprayed for fleas and they were eliminated for about 2 years, 2^nd time he came out for general spraying and and today to spray again for fleas because the tenant thought they had seen some.
He called ½ hour before coming out, showed up on time, very pleasant person, asked the right questions, did some investigating, recommended a solution, answered all of my questions and went to work.
Killroy pest control is Diamond Certified with 98% satisfaction rating. It takes a lot of work and VERY happy clients to earn the certification.
Frank is the man!
If I was i woman i would have hugged him, but i am not so I did not hug him.

After finding the evidence of mice in my house (droppings and gnawed on food), I ran to my phone in panic and disgust. I was amazed at how quickly they made an appt to take care of it. Andrew was prompt and courteous, in addition to putting out bait, he checked under my house and showed me where the mice could have entered so I could prevent further invasions. All my questions were answered before he left and I never had a mouse problem again.

October 2013 Update — Killroy set things right by me. The head of operations contacted me, apologized for the prior logistical challenges, and asked me for a chance to do the job again.
The next time around, their technician arrived on-​time and did a thorough job of de-​webbing the outside of my house and spraying for ants. He called back for a quality check. The first time, we were down to a 90% reduction in ants. He said that this is normal, since with large colonies it can take time to eradicate them. The second time he called to check, they were all gone.
He didn’t ask me to update my Unilocal review, but I’m doing it since it is the right thing to do. I’d give 5 stars if we didn’t need to do a retake, I’m happy, and I’d recommend them to others.
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Epic Fail!
I had scheduled an appointment with Killroy, and made arrangements to be at home today between noon and 3 pm.
The main office had told me that the technician was going to call me in advance to confirm, and narrow down the window. I hadn’t heard anything from the technician by 2 pm, and I needed to run an errand, so I called the main office.
This time, the technician called me, and asked what my address is again. He started asking me for directions to my home, what freeway it was near, etc. I asked him if he had a GPS. He then said, «that is outside of my service area».
Next, I called back the main office, a bit agitated at this point, firm but polite, indicating that we are not getting our new business relationship off to a good start. Part way through my sentence, the office lady hung up on me. Apparently I don’t have the right to vent after wasting half of my day waiting, receiving no service, and continuing to live with my ants and spiders.
Bottom line… poor planning… poor coordination… poor customer service. I’ll also be posting this review on Angie’s list.

This post is from my husband…
I’ve had my yard sprayed bi-​monthly by Killroy since 1998 and I think they are the best. I went through 3 other companies before I finally found Killroy. Every technician I’ve had has been excellent. I currently have Kenneth and he is outstanding. If I forget to move the cat’s water dish, he moves it so it wont be sprayed. He also takes care of my mother’s home & also my brother’s home.
I hope they stick around as long as I have my house!

Great, friendly service!
Have used this company once a year, once when we had ants, then a year later when we had spiders. Frank is great! He’s super friendly, prompt and will answer all your questions.