ManorCare Health Services-Sunnyvale

I went into Manor Care 3 days post hip replacement surgery. I am so glad that Manor Care had a room available, only one was available, but that was all that was needed. We arrived at night from El Camino hospital. I was very impressed with the warm well appointed interior. It reminded of going into an elegant living room with beautiful high quality furniture. We passed a sitting room with coffee and tea pots. As it turns out there are at least three or four of these sitting rooms and at least 2 two or three larger living /​conference rooms with large TVs. There is a library with newly released books along with the classics. Of course daily newspapers, The Mercury News, available in the various rooms, brought to your room if you would like, or you can pick up a copy at the front desk. There is a beautiful aviary and large aquarium, very relaxing and enjoyable.
The food was excellent, healthy, fresh and in abundance. You can always order off the alternate menu should you not find anything to your liking on the standard menu. And of course if you have special food needs, you will work with the dietion to draw up the best menu for you.
But one of many shining stars, along with the non-​nursing home feel, is the Physical and Occupational therapy. PT and OT are made fun. They have the state of art virtual PT/​OT Wi machine. So fun! I looked forward to therapy. All of the standard therapy machines, most of which I enjoyed. There are two therapy rooms, both well appointed with all of the necessary equipment. There is no question that these professional, experienced therapists thourghly know their respective fields and love their work. At one point, while I was on the bike like machine, I was overwhelmed by the compassion, caring and love these therapists shared with their charges. And, in addition to the excellent PT /​OT, the Social Services office forever had hands in all of the pies and were keenly aware of the state of the patients. You are strongly encouraged to share any concerns, internal or external, with them, and the follow up is incredible! Also, must mention the daily schedule of games and movies offered! I quite enjoyed myself!,
Another shinning star is the outstanding nursing and cna staff. The beds always changed, trays removed, blood pressure, temp, etc. always taken. The staff, nurses and cnas aware of their patients and the special needs of all. Very kind and gental with their charges. Appropriate medications always provided at appointed times.
A key with all of the staff, medical, therapeutic, administrative, janitorial, is that they care. They care about the patients, they care about the living environment of the patients, and most of all they care about the quality of the individual service each one has to offer to the patients and they provide no less than their best.

Manor care in Sunnyvale is a great skilled nursing center– clean, kind workers, staff and nurses. My father needed skilled nursing to recover from an injury. He was there for over 5 weeks. The nurses were conscientious and low key– very easy to work with (as I had to take my father to a wound care clinic weekly to have a specialist look at his progress) and they had yo fulfill Stanford doctor’s orders. The wound care nurse at Manor Care did exactly as Stanford docs instructed and appeared to be experienced. She was kind and efficient and reliable. Food was very good, according to my father. The physical therapy and occupational therapy was excellent. The PT and OT rooms and equipment are excellent– they have a lot of great tools and a large variety. In fact, he misses the PT now! He has returned to his hometown and the «high end skilled nursing» there has high ceilings and fancy facilities, with competent people, but Dad misses the people at Manor Care in comparison and the PT and OT facilities are sparse and incomplete. Lilia, the social worker at Manor Care worked diligently with me to discuss Medicare coverage and get Dad the required papers he needed to transfer to his hometown SNF. Will definitely use this facility again if needed. BTW, my neighbor recovered from hip surgery here after breaking her hip two years ago and she commented how wonderful she thought Manor Care was in Sunnyvale.

I just spent 9 days at Manor Care for Rehab after Knee Replacement Surgery. My surgeon’s office is a block away. I live five hours from Sunnyvale, so was more or less on my own with a couple of friends or friends of friends in the area checking in on me.
Manor Care is a Skilled Nursing Facility with a strong Rehab department.
I have worked in long term care at many levels and understand the setting, the regulations and the burden of paperwork all staff is required by law to complete.
Manor Care Sunnyvale is a pretty place, looking like a nice hotel in décor.
The Licensed Nurses and Nurses Aids kept me feeling safe and cared for, even as a fairly independent resident.
My «case» was handled as expected, with the normal delays getting my medications from their pharmacy, but don’t worry, all medications were administered from an «emergency stock» in the interim. I met the department heads in the first 24 hours, activities, social services, case manager, my «guardian angel», food service etc. The administration for the most part knew me by name. I never had a reason to make a complaint to them or the Ombudsman (who also visited me). The rehab staff was very good, customizing my treatment and listening to my requests and concerns. I was concerned about the lack of PT on weekends, but it worked out ok for me anyway.
I found the food OK, but not to my particular tastes, I learned how to order just a few things off the menu, to satisfy their requirement to send me food three times a day, and supplemented myself with a daily delivery via the
restaurant delivery service. Their fresh fruit plate is nice for lunch btw!
90% of the time when I pushed my call light, it was answered within 2 minutes. Twice it was longer because staff was dealing an urgent resident issue.
Manor Care is not an ICU, it is a short or long term living situation with ratios of nurses and aides to residents that are regulated by the state.
I was able to self advocate, and found that being polite and reasonable got me miles further than those who were being demanding and rude.
My room was cleaned daily, bed changed at least once a day. I had fast WiFi in my room and had my ipod, ipad, laptiop and iphone with me. I never felt that my stuff was in danger of being taken.
I always felt respected and encouraged as I healed. I will be having my other knee replaced in early November and will be returning to Manor Care for another round of rehab.
Of course its easier to live in a SNF knowing it is temporary, but it is possible to make it pleasant and healing for any length of stay.
Get to know the wonderful staff, smile, understand where they are coming from while also telling them what you need.

My mother and husband both had surgery on the same day (two different hospitals). Both hospitals recommended another facility in Sunnyvale which turned out to be an absolutely horrific place. We visited Manor Care and we even met their medical director.
We moved my mother and husband to Manor Care and their care was in every way superior. My husband need to have his wound treated (which had not be done at the other place). They started to recover when they got to Manor Care. The staff were all exceptional and so caring and most important responsive. The staff were truly sad when my husband was discharged and later my mom. The therapist are excellent (first rate in every way). The food was quite good and my husband would order a fruit platter when he wanted something different, the platter was all fresh fruit.
We visited a lot of skilled nursing facilities and we found that Manor Care is tops.

Update 4 months later from my original review: My mom is back home and living independently on her own. I visit her often, and she does have a care giver that takes her to Dr appointments and shopping. My mom recently had a UTI, and that threw us for a loop. With antibiotics she is better now. Okay, My final say on Manor Care is you must visit often. Or call daily and ask for a progress report on your loved one. This rehab center is close enough to Stanford, however, you can choose any rehab that you like. The more you show concern, the more likely the staff is to pay attention. In my case, it was that simple.
Original Review April 2015: My mother recently had a heart valve replacement at Stanford, and this is where they recommended she go for her physical therapy. It is short term care, and I plan on taking her home myself in one week.
The very first time I called my mom today to speak with her, it took over 45 minutes to have the staff connect me to her. As an only child, I feel I am my mother’s only true advocate, so for little things like a phone in her room not working on the first day she arrived, is not acceptable. Especially, when you’re on hold listening to an automated greeting explain how wonderful the care and treatment at Manor is. Finally, someone got her phone to work and I was able to speak to my mom. As of yet, I have not seen Manor, but my mother has already described it is the exact opposite of the care, and food she has received while she was at Stanford.
I am giving Manor 3 stars now because I am hopeful they will take care of my mother, and get her back on the right track to living an independent life. I do believe they tried their best to fix her phone, and they were very apologetic when it did not work.
I plan on visiting my mom while she is there, and I will post another review of the facility when I arrive, and her overall comfort/​treatment while she is there. I do have a close friend that lives nearby, and she said she will visit my mom and bring her some food before I can get there.
Remember to be your loved ones biggest advocate. If they do not like it here, or really at any skilled nursing facility, it is their right to be moved to another location. Also, when you visit, they do allow animals. If your loved one has a dog, try to bring it. I will update shortly with another post.
UPDATE: 7 hours later. I have finally received a direct number for my mom, so now I can bypass the front desk and the insane confusion for them transferring me to speak to her. A new problem, however, has arisen… they do not have my mom’s nighttime medication. Fed up, I called Stanford and spoke to the Physician on duty directly. He called ManorCare and clarified the situation… they’re waiting on her meds to arrive from the pharmacy. It’s a 11pm! Why has it taken all day for someone to do this? The Physician reassured me that when my mom was transferred to ManorCare at Noon today, that the EMTs had a copy of her medication, and that they faxed over a copy of her medication to ManorCare. Originally I gave them 3 stars, but now I’m downgrading to 2. So far, I do not like my mom being here, I am hoping that I can talk to more people tomorrow that can reassure me she is being taken care of properly.

I am so mixed as to a review of this facility. I guess what they say is true. A place is only as good as the people that work there. And the CNA’s. Nurses and aides are wonderful and I am sure more deserving of higher pay for the job they perform. Lenore is a kick and no one better to wake you up, the grave yard nurses the best. The facility is old and in need a a face lift. The food is terrible but I imagine could be worse. There were so many cords on the bed for one thing or another I would get caught in them. Still not ever having to go thru rehab before I have nothing to compare it to. I can only say the staff are a wonderful group of woman from all countries and each with a story of their own. They got me through!

My grandmother was admitted here and was there about 6 weeks. This place is very clean it does not smell like some other facilities Ive been to, in fact its not even an actual nursing home it looks more like a hospital setting. The staff is very nice compassionate and caring and made the stay much easier I would recommend this restorative rehabilitation facility to anyone who cares for their loved one

My mom was here for 5 – 6 weeks after she took a fall. My siblings and I all thought it was a wonderful place. She was in a private room in the Williamsburg wing and the staff was so friendly and helpful to deal with. They did a great job on her physical/​occupational therapy, always keeping us updated on her progress. The food seemed to be consistently good too. I would recommend this to anyone looking for rehabilitation for their loved ones.

I knee replacement surgery and have never been in a rehab facility before. I was very uneasy and didn’t know what to expect except what I saw where my mother was cared for, which smelled horrible. We toured the facility and it was clean and pleasant, but when I was sent over from Stanford I was so amazed by the kindness of the staff. They treated me like gold. The CNA’s were amazing, helpful, patient and so sweet. Some hugging me when I had a rough day. Suggestions on what to do to get better. Then nurse’s always there with help, advise and care. The PT staff was outstanding, Aparna, you are so encouraging. and patient and wouldn’t let me give up. The OT staff taught me skills to be more independent. I could make a list here of the amazing staff but it would be way to long, but if I ever had to have rehab again this is where I’d want to stay. I went home after 10 days ready to care for myself and continue my Physical Therapy. Thank you one and all.

After a very bad experience with another care facility that sent my dad back to Stanford hospital twice and I feel almost cost him his life, we came to Manor Care at the recommendation of the hospital, and with a staff doctor from Stanford things turned around for my dad and he started the long road back from a heart valve replacement that went smoothly during surgery but terribly wrong in ICU 2. The staff at ManorCare did a good job trying to keep my dads spirits lifted, and he said the food was excellent. I think it’s important to know that no matter were you rehab or have a loved one rehabbed, you need to have a strong advocate to make sure things go the way you and your loved one needs, it’s a team effort and you must be pro active and stay on top of what’s going on, and voice your concerns as soon as you notice need for a change. I have used a few rehabs over the years for my parents and would defiantly use ManorCare again if needed near Stanford.

I was there 2 years ago. I fell and they tried to pull me up by my hands, Which is the wrong way to pick anyone up. They don not take care of the old people. There was an older gentleman across the hall I felt so sorry favor, He kept screaming and they did not even bother to look in on him. It was so sad. When you rang the buzzer it took at least 20 – 45 minutes to get answered. Terrible, Place.

Tonight my adopted grandma was admitted here, so far my impression is the facilities were clean, staff was moving the whole time. The nurses were informative. I will continue to check in on her and get her review of the situation.

I am reading mixed reviews about this facility where my 93 yr. old Dad is trying to recover from a stroke his suffered on Sept. 10^th. I have a few major complaints about this facility… the first being that the upper management is extremely RUDE and incompetent. After about 3 ½ weeks, they sat my 85 yr. old mother down and told her that her husband was not making anymore progress, and that from then on she would be expected to pay them directly and that Medicare would not cover my father anymore. She was sent a bill for over $ 16K for having their nurses assist with transfers from his wheelchair to the bathroom, bed and 3 times a week shower! He is also on a pureed diet, which is not edible for a DOG. Since Sept.15, he has lost almost 50 pounds. All of his vitals are good, but if he stays there, he will die of starvation. We are trying to arrange help at there home so we can move him there next week. Our concerns are that my Mom is not well herself, and it will be a big strain on her mentally and physically. When I called them last week pressing for answers on why they didnt give my Dad a chance to recover, I was HUNG up on by two staff members. I have also found out that they have not even billed Medicare. I have filed complaints to their corporate, with no return call, and also an appeal to Medicare. Their corporate office sent them emails directly regarding my complaint, and then proceeded to harass my mother about my issues. This is bordering on a ugly legal fight which I dont want to get into. I want my Dad reinstated to Medicare, and my Moms $ 12K back to her. THIS IS TOTALLY UNFAIR, and unfortunately these people have the power to ruin elderly people’s life. THere is NO written criteria for these sort of issues, and there should be. Even their staff doctor was totally rude and not wanting to help me in anyway when asked how my Dad was doing in Speech Therapy.
The other main issue was he entered their facility with issues with his speech and swallowing. We never saw a speech therapist since Sept. 15^th. They claim that the therapist was there early in the a.m. prior to my Moms arrival. HIGHLY unlikely. This therapist never discussed his progress or lack of during these sessions. NOR did they suggest doing any excercises with him to help aid in his ability to chew and swallow regular food. UGH it goes on and on.

I read the rather lengthy comments by the mother & daughter of a Manorcare patient and must note that I have had a completely opposite experience with my father who has resided there for over two years. I really mean COMPLETELY opposite so no need to say more!

This place has the ablility to show off all of the great points that a facility can show. But they only show good stuff when you have a short stay. For those who must live there on a long term basis, this is NOT the place to be. Please if you are reading this in hopes of finding a good place to have a family member or friend stay here, this is NOT the place.
My mother lives here. From the day she started here I did not like it. It smelled. You know how that «old people» smell is, which should never be. Once you walk in, it’s clean, but after leaving the front reception area, the smell begins. No one should ever smell. Heck none of us at any age wants that, but it’s there. It did get better when they replaced the carpet and painted, but once it’s there, it ain’t going anywhere, and unfortunately it’s there to stay.
For the more than 2 years she has lived here, she has had to pay full price until she had medicare help. She was paying in the range of $ 8,000 to $ 10,000 a month. The food was substandard at best. She did not get a shower but once a week. When she would press the red button that is attached to her bed that calls the nurse or CNA, they don’t show up. In fact, just 2 weeks ago I was in her room and she called the nurse and I timed it. After 5 mins. there still was not anyone who showed up or called her over the intercom to see if she needed anything. My first thought… what if she could not breathe or had a heart attack? That 5 mins would have changed her life, my families lives too. We finally got their attention by ringing a bell. I had a to buy her a huge ringing bell. This thing is so loud, and she rings this thing constantly until she can get someone. When I asked why it took so long to get someone to show up, the woman never answered me. I kept pushing for an answer, so she said she would go get the nurse in charge. This next woman’s answer was «we are busy». Honestly, by this time I was angry. I mean REALLY ANGRY!!! My mother and alot of other mother’s and father’s and family is there also. I understand busy, there are alot of patients there, but then respond to the patient thru the intercom. Honestly I am very scared my mom will die there because no one will respond to her call when she really needs a quick response.
My mom has always been a fighter. All of my life she has fought for her children, her friends and people that she felt had been wronged. When I was in elementary school we had a «Helen Keller Day», and two children paired up, one child was the guide for the day and the other was the «blind» child. I was the «blind» child wearing a eye mask all day. While during our PE class we ran around the track, I was holding hands with my guide/​partner, she let go of my hand while we were running and I ran into a tree face first. Hense, my very first black eye. The school did not call my mom to let her know I was hurt. Once she found out I had a black eye, let me tell you, she told the principal he was on borrowed time. I remember her going into the principal’s office shutting the door and all I heard was my mom yellling at this man for allowing her daughter to be put into a potentiallul dangerous situation. After my mom was done I received an apology from the principal, and my teacher, and the girl who let go of my hand, and her mother too. My mom was a fighter.
I tell you this story because of what she was like when she went into this facility. Today she is not the same woman. I often ask her has anyone threatened her. She tells me no, but she says if she makes a big deal about anything, she sees a difference in the way she is treated. This scared me to death. My mom is 90 years old, she cannot walk, she has no use of her legs, her hands that used to do the most beautiful sewing and handwork can no longer even straighten out fully. Those beautiful hands are now heavy with deformity.
My mom has become someone so very different since she has lived in this place. Every so often she will say, she just has to do whatever she can in order to survive while living there. As her daughter I do not want her there, but my mom has her faculties, her mind is still sharp and I cannot talk her out of staying there. I have offered to have her live with me, or anything she wanted, but her words have are always the same. She won’t be responsible for making my life hard because of her own needs.
I might have written too much personal information here, but I wanted any one who may read this to know, I have written this from my heart. Please, think twice before going into this place. Please think twice before you know of anyone who may be thinking of this place. I have had discussions with every level of this staff. They are over worked, un-​organized, and each patient is treated as a body, not as a human being, a person, or someone’s family member. Senior citizens are people too. They should be honored, and respected.
I hope this helps someone.

My Mom was in Manor Care to recover from surgery for a broken femur. It was highly recommended to us and we went in hoping for the best but saw the worst. The first day my Mom’s roommate was rushed to the hospital due to something a staff person did while they were giving her a shower. As far as we could tell she must have fallen in the shower and got hurt and the staff was waiting for her to «get better». But she only continued to decline so the finally called an ambulance to bring her to the ER. The EMT’s were questioning the staff as to why they waited so long to get her help and what exactly happened. They never found out or at least not while they were trying to stabilize her when they were working on her in the room.
My Mom had a terrible experience there. There were too many patients and not enough staff. Night was even worse. The patient to staff ratio terrible and the lack of care is direct result.
I found the staff including the nursing staff as well as the administrative staff to be rude and uncaring.
I would definitely NOT recommend Manor Care as a place to go for skilled nursing.

While recovering from a total knee replacement I stayed at ManorCare (2011). The physical therapy team is stellar; they are supportive and effective in improving range of motion, strength, and mobility. They are a positive, friendly team. The entire ManorCare staff is friendly, helpful, and supportive. Food and facilities great. ManorCare helped me move through the first few days of recovery with warmth and effective care. They also offer outpatient physical therapy services.

As a result of this review I have now been contacted by two different groups of attorneys handling malpractice cases with regard to this facility.
And now a year later, I continue to hear horror stories, including from my own physician, who told me he wouldn’t let this seriously incompetent place take care of his dog now that Stanford has sent a couple of his patients there.

My mother had such a bad experience at Cedar Crest skilled nursing facility that I had to pull her out and move her to Manor Care. What a world of difference. They are extremely organized and their staff are very competent and friendly.
Most important, my mother’s health, physical strength and outlook on life improved while in their care, including gaining some of the weight she’d lost due to illness.
Mom was in the «Williamsburg» wing, which is a little more plush than the other wings.
Karam in the Admissions Office had everything organized for me when my mom arrived, even though it was at the last minute. They’d even saved a hot dinner for my mom since she was arriving late.
Jamie the Physical Therapist was great at keeping me updated on mom’s progress.
Neela smoothed the way for mom’s move to an assisted living facility.
Josefina and Mebrat always welcomed me in the evenings when I came to visit. I briefly met the dayshift caregivers but don’t have their names to thank them here.
If you’re interviewing for other places I’ve heard Plum Tree in Los Gatos is very good, too.

I would have marked this one as 2-​star («Meh — I’ve experienced better») but the problem is, I haven’t experienced better. ManorCare is simple «OKAY» as far as nursing homes are concerned & sadly, about as good as it gets here in the south bay area. At the time, my 10 year old use to scoff at the term «skilled nursing facility» (which always made us LOL).
My mother was a short term resident after surgeries a couple of times in the 90’s. As far as I know, they treated her with respect, took good care of her & provided skilled physical therapy. Her biggest complaint that some of the poor residents would howl for hours throughout the night (but the nursing staff couldn’t or wouldn’t do anything to help them).
My father was also a short term resident more recently (²⁰⁰⁸⁄₂₀₀₉). The nursing staff looked after him well, treated him with respect (for if not, they dealt with me & that wasn’t pretty), & provided him with a solid base for how to function after his partial amputation. It was a good time for anyone, but the night time nursing staff was very good to him & accommodated his multiple visitors without issue.
The majority of the facilities are clean (although we did smell urine in some areas a few times), bright, & lovely with lots of flowers & nice inner exterior courtyards where patients & visitors can go outside & sit in a garden setting.
The administrative staff remains cheerful & helpful in an otherwise bleak & often very depressing situation.
Believe me, I have seen my fair share of nursing homes. Other facilities are much older, darker, & more depressing. ManorCare may not be the «best», but its better than a lot of the others…