Midas

Came for oil change of $ 30 expense. Caliper was to be changed which was $ 220 & I was not properly communicated about the cost of front & back brake pads which costed $ 500. Based on other reviews & my experience you can see some common pattern. I regret not reading the reviews could have taken to the dealer.

Had a large nail embedded in rear tire.
Staff were quick and courteous. Took care of it in 30 mins. $ 25. Would definitely go back. Under new management.

Armando is the man. He is honest, responsive, and knowledgeable. He tried to keep my costs down, and tried to save me money by resurfacing the rotors of the breaks, but alas, I had to change them. Overall, I got my brake pads and brake rotors changed out, and I got $ 50 off for a special going on until April 30^th! so hurry in for break work! Armando demonstrated the utmost professionalism, showed me how the rotors and pads needed a change. Additionally, his background and experience helped solve additional car problems I had. Thank you for the help and honesty! And special thanks to Cleo for his help too. I will be back!!!

AVOID THIS PLACE.
The worst experience with an auto store since I learned how to drive. Very dishonest, greedy, shady and incompetent people.
My car shut itself down at a stop sign the next day after their «maintenance». Luckily this did not happen on a freeway. I am not taking any risk to take my car back to them. Right now I’d rather tow my car at my own cost to another place rather than dealing with those people again. At least in this way it can be taken care of by some REAL mechanics who know what they are doing.
AVOID. full stop.

First visit was pretty recent, within the last month. I had come in without an appointment for an oil change, and with a coupon. The gentleman who assisted me was very friendly.
Pros:
–Friendly staff
–Quick service
–No need for appointment (s)
–Easy to find
–Near shopping and other services so you can leave and come back when your car is ready (that is what we did)
–Affordable service
No cons here, yet. It was only my first visit but it was a good experience. I do plan to return for more services at a later date. :)

Whenever anyone asks for a referral for oil change, tires or ANY car repair, I wholeheartedly recommend Midas of Sunnyvale. I discovered Midas a few years back was very impressed with their efficiency and professionalism. They diagnosed my issues and never tried to talk me into unnecessary work. It was also nice to finally get the car taken care of without spending a small fortune! I owned my BMW for 25 years — loved the old boxy style but felt it was time for a real cup holder and airbags! Truth be known, it likely would have run for another 10 thanks to the care it was given at Midas. I purchased a new car recently so I now have all kinds of warranties. When they expire, I have every intention to once again become a faithful Midas customer. It’s always a pleasure to work with owner Ram Iyer, a charming man who conveys trust, reliability who has a staff of mechanics that have an understanding of most, if not all, automobile makes/​models both, foreign and American.

Came in for oil change and they suggested that the brakes are cracked. I sounded strange so I went to a certified GMC garage who told me every thing is fine with the brakes. After driving for few miles I noticed that the car is shaking (and it wasn’t like this be fore I got in) which should happen when you rotate the tires. Now they are asking for $ 40 to balance thr tires that were perfectly balanced before I got in.
Midas added a comment asking for my contact details in order to resolve. I replied but they never called so I assume this is the level of service you can expect from them

I went to OIL change here and as usual they recommended synthetic OIL. I did went for it then they suggested that I need to change rotors and I did that.
Next day I saw engine light in my car and I went back. They did gave me one page saying that there was recall. I went to Honda and found that there was no recall.
I went again to Midas to find out what went wrong but they asked me to pay for it. I have always did my service with honda but one time i tried MIdas and it backfired.
Thanks for not taking responsibility.

Came in for a break change but found that i need a rotor change for my car as well. I would the rate there quickness as an A+ for fixing the problem. The wait time is very short. They are alittle over priced on there estimates but i would said overall great customer service.

Leo? And Carlos were very nice. We came in with some rattling noises and they figured out that a heat shield was broken. They inspected the car for free. Thanks!

I came in here to get my car serviced (mainly to change the brake fluid), and after a few hours, they told me that nothing was wrong. My tire pressure and my convertible top wasn’t closed right, so they fixed it for me all for free, which was really nice.
Then my mom brought her car in the next day and needed to be serviced. They fixed everything that needed to be fixed, one of them being the windshield wipers. However, after 2 days the wiper fell off while we were in the snow in Tahoe. We came back to let them know and they said it was a manufacturing issue, not the application itself. They fixed it for free and gave us half off for our next oil change.
Thus, I believe the service is exceptional. Staff is friendly and nice, and overall our cars work fine now.

I went in today for an oil change with an appointment, I was made to wait but it was done quickly and i was given a discount for the inconvenience, Lyon was nice and professional.

Great service. Very professional and fixed things that beyond their responsibility without charges. Thanks!

I am new to the Bay Area and was not looking forward to looking for a new mechanic. Coming from SoCal, I was really dissapointed and surprised when I needed my car serviced and was quoted 100 $+ more than what I would have paid back home. I searched high and low and finally decided to get a quote from Midas; and I’m SO happy I did.
I’ve been back several times to address a variety of issues (long overdue) and I am never disappointed. The owners are a husband and wife who are sensitive to people’s financial hardships and will do their best to accommodate you in any way possible.
Being that I’m a young female, most auto shops try to take advantage and charge me an arm and leg for their services. Luckily, I know a little about cars and always ask the mechanics to show me the parts that are damaged and get second, or even third quotes, before I commit. Without even asking, the mechanics at Midas took me out to my car to show me exactly what the problem was. They broke it down for me so I had a clear understanding, and this I really appreciated. The wife even drove me back to work so they could get the job done the same day.
If you want honest people with whom you can form a great relationship with, this is the place to go. They are honest and hard working and go above and beyond to make sure the customer leaves happy.

These guys are real crooks! They gave me a estimation of $ 3000+ for a work that was done in other place for $ 450!!!
I had a problem with the brakes, where the brake pedal was going all the way to the floor and I was not getting any pressure. This started happening a few days after I had done a break fluid change at a small mechanic auto shop. When I took my car back to the same mechanic, he said the master cylinder needed a replacement and he gave a quote of $ 450.
I wanted to get a second opinion, so I took it to wheel works and they again tried changing brake fluid, but it didn’t fix the problem and they asked me to take it to the dealers. Instead, I thought of getting a opinion at Midas Sunnyvale, which was a bad decision!
The mechanic at this Midas shop said that I had a «bad» brake fluid in the car which has ruined the entire brake system and I need to replace every part of the brake system!!! They didn’t even bothered to do any diagnosis, but charged me $ 20 and gave me a quote for $ 3000+
I went back to the small shop mechanic who replaced the cylinder for 450 and the problem got fixed.
Please stay away from these guys

I’ve been there twice (once for an oil change and once for a battery replacement) and I’ve had a good experience both times.
The people working there were super nice and helpful. Pretty easy to schedule service online.
I had no problems using the oil change coupons, just mention it beforehand.
Yes, the last time I went they mentioned some recommended repairs… which I declined. No big deal. Pretty simple transaction, I think, so I wasn’t offended. *shrug*
If your car needs some basic services and you’re in a pinch this place is a good option.

This is the worst service center guys don’t ever go for this service center and don’t temp for discount coupons i gave my car for oil change and regular service but these guys not even doing a regular service and they forget to chick the engine coolant in my car. because of there carelessness my car engine heated and complete engine was broken. They not even responsible for what was happen. Don’t ever thing ur car to give service to this service center, they are lie to customers they make easy money from us. They not even suppose to have a single rating

We have brought our car here three times for oil changes. Each time they «include» a general car checkup. Each time they told us something DIRE was wrong with the car and needed immediate replacement and repair. As we have two regular mechanics however who we go to for actual work on the car, we always brought the car to them (Lozano’s in Sunnyvale, or Redwood Car Care in Redwood City). Each time, our PROPER, HONEST MECHANICS told us NOTHING was wrong/​needing replacement.
The people here are dishonest and looking for easy money. They want to sell you things that you DON’T need, and prey on people’s fears.
I’ve seen that we’re also not the only one’s who have had this experience, either. In one such case, someone had only had their tires for 6 months, and Midas tried to tell them they needed new ones!
They have shady business practices.
I honestly hope they go out of business. We don’t need dishonest scammers for mechanics on the Peninsula. Period.
EDIT: They have contacted me to find out how to improve. Very simply, stop lying. 99.9% sure they could have gotten that from my very clear review.

I don’t see any recent reviews so I wanted to share my experience with you all — which was very positive overall. I think some folks here are leaving reviews for another Midas location but this is specifically for the 725 E. El Camino Real, Sunnyvale location.
First, keep in mind that Store Manager keeps changing at these auto services shops so past experience do not apply to current — i.e. it’s unfair for newer manager to get bad reviews IF he provides better services. In my recent 2 visits to do oil change for my Camry and Lexus, the current manager, Kevin, was VERY courteous and good. Yes, Midas is not top-​of-​the line in terms of scale and facilities, but how could you complain for Service quality vs. such competitive Price?
Here are some specifics:
* I found a $ 19.99 oil change + tire rotation coupon on their website, and called to be pleasantly surprised that they use Synthetic Blend engine oil (50:50). I made an 8am appointment for my Lexus SUV. (they also consider using customer’s own engine filter as long as proven genuine car mfg parts w/​o additional cost!) They ran a real thorough 25-​pt inspection on my car, even including Brakes, struts, battery, lines/​hoses, etc. — I really don’t recall other shops (like Firestone, Goodyear, etc.) covering such extensive checklist.
* Upon completion of oil change service, they found 5 different problems with my SUV, incl. a very serious Coolant Leak that basically left the tank almost empty (no wonder I was seeing pink leaks in my garage — previous shops NEVER flagged this leak despite me seeing leaks since early 2014!). Boy am I glad I chose these guys, as IF I drove it a few miles more, my engine may have heated up and stuck! Here’s the best part: They normally have to run full Pressure test to figure out where the leak comes from, but Kevin & his technician just let me know that they luckily already saw the leak point and showed it to me (some corroded bottom plate). Kevin then called up Lexus parts to get a replacement plate ordered — but Lexus never delivered it after 4 hours, so he did a silicone repair (as effective as replacement) at no extra charge!
* Another problem was Transmission Oil (pretty dark). My car had 68.2K miles w/​o Transmission Fluid exchange, so I just had them do it. Again, to my surprise, they only use Chevron Asian Synthetic fluid (required for Asian cars like Toyota) AND only cost $ 129.99 but with $ 15 Off Fluid exchange coupon, it’s $ 115+tax — Unbeatable!
* They also reported that I have 20 — 25% life left on my front brakes but my rear brakes were fine. Normally, other shops would not tell you specific pad life remaining but try to scare that your pads must be replaced now — this gave me confidence that I could trust them… In fact, they recommended I replace it in the next appointment while paying close attention to them.
* With all of the above services done, I paid $ 257 incl. tax out the door. How could one possibly complain, right? Obviously, I took my 2^nd car (Camry) in for another oil change with them the very next week. That car also showed transmission oil completely blackened out (I couldn’t believe that the previous shop NEVER warned me!), so I had them to the fluid exchange on it too for the same discounted price. Here’s the kicker: Kevin was so considerate that he threw in an upgrade to include Transmission Kit (new filter + gasket + conditioner) at no extra charge (~$ 30 extra value), AND w/​o me even asking for it because he felt sorry that I had to wait a few extra hours for Lexus part to turn up at my last appointment!
* They do have a small Master technician team of 3(?) so it’s best to make an appointment as they’re always busy (esp. Sat) and wait time can be really long w/​o one… BTW, their technicians are trained & Master licensed guys — it’s always good when managers like Kevin lets customers go into the bay to see and get the problems explained by technicians! (added brownie point) So, I’m happy to have found them as my new auto services shop — I’ll be returning to them as long as Kevin and their outstanding services practices are in tact…
OK folks, there you have it… YOU be the judge in your next services appointment at this place but I deliberately left a detailed review here for you to get a direct feel for what Kevin’s services will be like when you visit them next… Good luck with your car service!

I was naïve to think the overall Unilocal rating could have been inaccurate but I was wrong.
The manager was rude to me and their cost estimates are more expensive than another place I had checked. The bathroom didn’t even have lights on.
There are much better places to check and adjust your car. If you don’t believe me, compare your cost estimates with a more reputable repair shop and you’ll see what I mean.
They need to get their act together!