Payless Water Heaters

Payless Water Heaters originally came out to fix my water heater which was under warranty through Fidelity. Showed up on time and started work right away. Juan C. was very professional and identified the issue immediately (the dreaded 4 blinking light of Honeywell). Unfortunately, at no fault of his — he had trouble contacting Sears for the replacement part. He recommended a tankless water heater and gave me a great price. I was planning at some point replacing it so this worked out. Ask for Juan C if you want great service and speedy resolution. A++++

Payless was hired thru my home warranty company to assess a loud buzz sound coming out of my water heater. They came in same day and detected a small leak. Long story short, they recommended my water heater to be replaced. They provided all information to Fidelity and I got the approval right away to have a new water heater installed. The only out of the pocket expense was the $ 100.00 deductible. Juan (the technician) came in the day /​time we had scheduled and did an awesome job replacing the water heater. Very knowledgeable, did answer all my question, very concern about making sure everything was nice and clean during & after work was done.

Dave did a great job installing a new tankless water heater. Very efficient, knowledgeable, and professional.

Payless Water Heaters installed my tankless water heater in 2011 as they were one of the few companies authorized by Nortiz to install their product. The installer did an excellent job. This last week I had a problem with not getting much hot water in the back of the house and also taking a long time to get just warm water in the kitchen. I thought it might be the recirculation pump. This was on a Saturday. I called Payless and they had a technician there the next day which was a Sunday. BTW, they didn’t charge me any extra for coming out on a weekend. Greg and Fahad showed up on time and diagnosed the problem (it was a bad check valve and not the pump). I was up and running with almost instant hot water everywhere in about 30 minutes. Can’t say enough good stuff about this company, and especially Greg and Fahad.

Needed to replace a leaky water heater. Called on Memorial Day and scheduled an appointment for the next day. Meanwhile got 3 other quotes online. At the scheduled time technician Dave showed up promptly. Glad to know that he could match the lowest quote I obtained, and started replacement right away. Dave is an accomplished plumber and handled the whole job efficiently by himself. The finished work looks professional. I would highly recommend this company.

Chris D was our service professional. Great attitude and diligent. We needed some quick work done and he was able to accommodate us same day. Thx Chris and Payless.

Our water heater went out and we needed it replaced immediately. Payless and Chris D responded and came out with a new water heater same day. He explained everything as he worked (quickly) and was super professional and friendly. Highly recommended!

Greg O. was a big help and very informational. Gave me plenty of options on what I could do to replace my water heater and was very timely. He said it would take about 2 hours to do and he was right on the dot.

Dave provided service to our new home. The water heater wasn’t working. He quickly diagnosed the problem and fixed it. He was friendly, polite, and professional,. I would recommend Dave anytime.

Dave serviced us when we found our water heater leaking water, all over our Garage. They traveled all the way to South of San Jose, to service our need.
He promptly came to our house, checked our current 7 year old water heater, and informed us that we needed a replacement.
He was extremely informative on why we needed to replace it, contrasted the benefits of a tank based to a tankless, and things we should consider with our new installation.
We went with their Comercial grade tank water heater, and his work to install it was flawless. He got some help to lift the new tank over a safety pole, in our Garage, and the fished off all the work in no time.
He is definitely and asset, to a company who is very professional, follows up to ensure we were happy, and offered a solution to our problem slightly above the cost of doing it myself.
Dave and Payless are who I definitely will call for any of my water heater problems.

Dave came out and was on time for the job. He went above and beyond for us. he cleaned up the work area and was very professional. I thought he did a fantastic job replacing the water heater and bringing it up to code at a very reasonable price.
I would recommend this company and I would ask for Dave again.
Thanks dave

Dave was awesome! Super fast and very informative on the work he was doing. Please to have him do the work.

Juan C. arrived right on time. He explained, in detail, my options for repairing and replacing my water heater and the associated costs. I elected to have my water heater repaired and Juan completed the work in about 15 minutes. Overall, fantastic service.

DO NOT TRUST PAYLESS WATER HEATERS. My tankless water heater stopped working so I called these guys to come look at it and see what the problem was. My wife and I were at work while my mother in law stayed at the home to be there while the plumber was working. After checking the water heater he called me to tell me that the water heater needs to be replaced and is beyond repair. I was like wow, are you sure? And did you do a detailed diagnosis and make sure that it needs to be replaced for sure. He said yes he ran it through the computer and talked his supervisor and they are 100% sure it needs to be replaced. When I asked him how much, he quoted me $ 4800, when I was like wow, he said oh he gave me the wrong quote and its actually $ 3800. I told him no thank you and I can’t make a decision over the phone for that amount without discussing it with my wife. He said if I did the job same day right then and there he would do it for $ 3100. I still insisted that no thank you I can’t make that kind of decision over the phone. He also left a few voicemails trying hard to get me to replace the water heater.
The next day I called Plumber care based out of San Ramon and they said it was the heater exchange and almost all the the time any professional plumber knows that’s the issue with these Noritz water heaters. He charged me $ 700 including parts and labor and I just took a nice hot shower with the same water heater that Payless wanted to replace .
This guy thought we were desperate rich people living in a nice area and are stupid enough to to go for it but he under estimates how hard we work for our life and mortgage. It’s more like pay more water heaters.

Our water heater was broken this morning, we called Payless water heater, Dave arrived half hour earlier than his scheduled time which was 2.00pm the same day. It took him about one hour and half to get it done perfectly. He was knowledgeable, funny and skillful. We are very happy.

Juan C. Was perfect. On time. Professional, courteous, clean. Explained everything very well. Job was finished fast and exactly as estimated.

Writing this on behalf of my Unilocal-​inhibited parents– I was visiting them this weekend when I went out to the garage to find a leaky water heater had flooded the floor.
After my Pops called 5 different shops including sears (which was $ 350 more for a next-​day evening installation) and the original installer (not super helpful) we went with Payless. Their tech Chris was fast, on-​time, super friendly and was able to use lots of our original plumbing– saving us 100 $ off the phone quote.
Discovered the break at 10 am– taking a hot shower at 2:30pm.
Was it the cheapest? I don’t know– maybe– but it was definitely efficient and stress-​free– and we even got a nice pan installed to contain the inevitable leak in 10 years.
Thanks Chris D at the Mar Vista location.

Dave the technician was great! But the customer service for post-​service is truly terrible. If you use this company & you get an excellent technician, please be aware that the rest of the post-​service care – after they take your money – does not even rate a single star.
The $ 1944 package price I paid includes the city permit, which the technician told me would take 4 – 6 weeks. I needed it sooner, so I called the office & spoke to the manager Scott at x145. He told me he would have the lady who handles the permits expedite it & I should hear from her the following week, and if I did not, I was supposed to call him back. The following week comes, and I don’t hear from either the lady or Scott, so I called & left a voicemail for Scott. No return call from Scott/​anyone. 2 more weeks passed & I called for Scott, left him another voicemail, no return call from Scott/​anyone. Finally, it’s almost a month & I’m upset – I talk to the receptionist/​operator who picks up the phone, and she tries to help me by saying that she will personally get the lady handling permits to do this & call me back. Day after next, my phone rings at 7 something am – I’m thinking it’s a spam call because it’s showing southern CA, and what legit business calls you at 7 am, before official business hours & wakes you up?! It turned out it’s the lady handling permits! And what do I find out – she’s got the wrong name on the permit – someone who was giving me a hand to look for a plumber, and she’s put his name on the permit! I tried calling this lady for 2 consecutive days, but she’s not returning phone calls. I finally call to ask to speak to a manager, and who do I get? Scott! I tried to tell him how his company was not providing helpful post-​service, and he literally hung up on me! Which company does that to a customer – hang up on you when they’re not helping you, and you’re complaining about it?
I do NOT recommend this company to anyone. Once they get your money, I’m not even sure they will honor the warranty, or provide any post-​service help. Absolutely no indication of this before they got my money. Now it’s too late for me, and I want people to be aware of this.

Come along with me for a thought experiment. I want you to think about the companies so good, you felt the need to give them a five star rating TWICE. This is one of those companies.
They gave me excellent service in November, but unfortunately the leak persisted. My appliance insurance tried sending out other plumbers, and the experience was terrible. Finally I convinced them to send Payless again. Thank God!
Danny S. of Payless Water Heaters was the first person in FOUR MONTHS who was able to accurately diagnose the problem, talk to insurance, and fix it. Not only did he replace my water heater with a better model, but made sure all the extra attachments were done right (which they hadn’t been before). Superb service.
Thank you Danny!

Wake up Saturday morning, no Hot water in the house, what heater broke .Just a nice way to start the weekend. Soccer first then decide to call the number on the sticker, a nice lady from Payless Water Heaters, say Greg O. can be there in an hours. 20 m before Greg O. arrive another call to let me know he is on is way. Less then 20 m, our door bell also broke (thx the rain) a call, i’m outside. Greg O. really nice guy look at the problem, told me what’s going on, say he shouldn’t take more then 30 – 40 m. Super Greg O, 18 m the job was done. He Explain what he did, and maybe what to look for in the near future for updating my water heater .Good Job. Fast and furious like I told him, and always with a smile .
Thank you, I make sure I will pass on the good Payless Water Heaters vibe .
And know who to call next time .
Thank you