Precision Tune Auto Care

Don’t come here if you want to use standard (non-​synthetic) oil. As someone who grew up in Sunnyvale, and has gone to this location for DECADES, I have no plans to return any more.
Stopped by for an oil change. Guy at the front desk said, «Do you use synthentic?» When I stated standard oil is fine (it’s a 90s Jetta), he says, «I won’t do oil changes on cars that don’t use synthetic. I’ve been taken to court twice.»
Ok, that’s fine, but why do you have MULTIPLE publications that state «STANDARD» oil change, including 1) the current Unilocal offer, 2) a Groupon, AND 3) the main Precision Tune website?
Why is there no in-​store signage, or documentation on any website or special offers that states you don’t offer oil changes unless synthetic oil is used?
This seems like either false advertising (given that there are published offers for a service that you won’t provide) or a bait and switch to bump someone from regular to more expensive synthetic oil.

I would like thank Javier at Precision for his prompt service he provided. I am really pleased with the knowledge and skills he provided on such short notice. I was headed out of town and needed an oil change and he also made sure my fluids were all up to par. Mind you I had no appointment. However, he was very efficient and quite friendly and I was in there and out in less than 20. Great service makes your customers feel that you care about developing a long-​term relationship. Thanks again Javier, I will be coming back for future services.
Lynn:)

Agree with others where Javier is awesome and he will do what he can to accommodate! First time here but definitely will be a repeating customer!

This place is FANTASTIC! ! Great customer service all around. And Manager Javier always goes far and beyond with any kind of help for your vehicle. Very honest person Javier the manager is. If i can give him and this place a 20 star service I would. Highly recommend this place over any other shop. :)

I used here for oil change and maintenance. I used groupon deal, $ 29 for oil change and maintenance.
Great things;
— super quick! I went on Thursday around 4:30. We cannot make a reservation and just walked in. It took 10mins in total!
–cheap as you know. Also they found some maintenance needed like change something. He asked me to come in and let me see. But they didn’t do that that day and gave me an option to do or not later. Gave me the price too.
— convenient. I needed smog check too and there is smog test place right next to the place.
— nice guy
Bad thing;
— next maintenance is in 3 months. Usually it’s every 6 months.

Gotta say this is an honest auto shop. Now that it’s under new management, Javier will definitely take care of you. I used to go to another auto place that specialized in a specific item, but started moving into general auto repair. Javier repaired the resulting issues at a reasonable price.
I took my car there because my hood was shaking like the Incredible Hulk was trying to break out. He got the sludge out, and fixed another issue that he told me about last year. He’s not a high pressure salesman, nor is he a novice.
I’d recommend this place to folks within the Sunnyvale area and beyond.
Note: if you came here a few years ago, the management was different, so it’s likely your experience will be a lot better and a lot more consistent. Plus they’re always sending coupons in the mail!

This place is freaking awesome. They told me exactly what I needed and worked with me on the price. Will be a lifelong customer!

I just wanted to say how happy I was with the Service I received here. I walked in & was taking care of right away. The manager Javier gave me my options & was honest with me. Got my car fixed that same day right then and there with no problems. I will definitely come back! Awesome Service & good prices I definitely got lucky to find this spot!

This place is awesome Javier and his team are very kind polite and will take care of your car. I have been here several times and will definitely continue to use this location.

Javier and his team are quick and efficient and will make you feel confident that you picked the right mechanic for the job. He immediately approached me, was very patient with listening to what I needed done with my vehicle, and even educated me on everything that I needed to do to keep my car up to speed (but in no way a pushy sales person type of way) which is a fresh breath of air when going to certain oil change places. Thank you Precision Tune AutoCare team, that’s one more thing that I can check off my list. I am extremely happy with the service I received.

Wonderful, efficient, honest, & friendly! I have been coming to this location for the past 5 years for both my minor & major car maintenance.
The Manager, Javier, is extremely kind, personable, & truthful. He gives you straightforward information & is more than willing to work with your schedule & budget. He always makes me feel like I’m part of the crew & keeps me updated with the status of my car. Really great guy! The other men in the shop are equally as nice, devoted, & hardworking! Everyone steps in to complete tasks in a timely manner with the best results.
Isabel, the Office Manager, greets you with a sweet smile and takes her time to explain things to you, which is amazing if you are like me & don’t know a whole lot about cars! She is very patient, outgoing, & friendly with every customer who comes through the door. I admire her work ethic & positivity!
I highly recommend Precision Tune Auto Care, I have always been more than satisfied with the work they do on my car, the comfortable, warm environment they provide for their customers, their promptness, & prices! Plus the free wifi is always a pleasant added bonus.

I’ve been hearing noise when I brakes n makin turns (sounds like something gonna come off) I was thinking its my axle. I don’t think it’s my brakes coz I don’t drive that much.
Today, I only worked half day. I skipped Lunch and instead came here right away. I was thinking if I go later, its Friday, maybe they not gonna have time to look at my car. My first time here, not familiar with the area. The direction, google map giving me was confusing. Javier (the manager) gave me da easy way to get here. They were busy but Javier took my car for a drive test right away. After da drive test, he pulled up my car inside da bay n put up in a rack.
I was impressed coz from what I noe manager shud be just sitting in da office, yelling at da employees, pointing his finger to do this n that n NOT getting dirty.
He said my brakes are okay! He also checked my oil level, found out I was very Low on oil. (Old car, burning oil) He added 2 quarts of oil n even clean my window.
I cannot Thank You enough Javier!!! It’s all worth it, skipping lunch n driving all the way here…

My wife took our Camry here for some wheel related work. Service took a while, so Javier (I believe the manager) was kind enough to offer a loaner!
We have another place we go to regularly for tires and alignment, so once the job was done, Javier sent us on our way home.
Fast forward to today, I went to our alignment place to get it done, and they were reluctant to do so because of what «Precision» did.
So I brought the car back to Precision to ask what is up, and Javier was very thorough and detailed in his explanation.
Instead of having to go back to the initial alignment place to convince them to do their job, Javier once again came to the rescue and did the alignment FOC!
Thanks Precision and Javier!

Came here for the oil change. $ 15.95 and cheaper than the deal on groupon!
I went out of my way to travel 20mins away for an oil change, so I called in and Javier (owner) picked up and told me to come in and he’ll get it done right away.
When came in, the receptionist told me the wait was 1 hr. I was stunned, but Javier came in and said he could do right away. Took about 30 – 40 mins because I had some issues to my car he had to check up on.
After finishing, he had showed me upfront how my filters looked and if I wanted it replaced right then. Thanks for showing concern for my vehicle!
He also sat down with me and gave me a list of all the services I would need, and the prices. Very caring and helpful. I will be back.

Javier was amazing. I came in with my boss’s car for fuse problems and they found so much more. I have no idea how my boss’s tires hadn’t blown considering they were in that bad of shape and there was so much more. This went beyond an inspection. It was more about the safety of the individual driving the car. They walked me through everythjng so I could actually see what they were talking about my own two eyes versus just giving me an estimate. They also stayed past closing hours to get the car done. Thank you!!!

Great place! I came for an oil change and they inspected my entire car, rotated my tires, and patched up my tire for free! Great service and nice people!

Hi guys– thank you for diagnosing my broken water pump, and for showing me the actual damage it had caused to my 2008 Prius! Oil change itself was super speedy and efficient, and all of you were quite friendly. Keep up the great work!

I’ve needed some work done to my car for quite some time now. So I went against my golden (retail/​consumer) rule and came here on a Friday, YIKES!
I was greeted by Isabel, she asked me some questions about my car, entered it into the computer and took my keys.
A short time later, Javier came in to give me the run down on Roxy (my ’06 Civic) well she needed an oil change, a transmission flush, and front brakes.
None of which was news to me, as I said in the beginning Roxy had been needing work for some time. However, there were a few things I was told I did need from past shops that Javier hadn’t mentioned. So I asked him if my car needed anything else, he said it would soon need other maintenance but I could hold off on that for the time being. What? You mean you don’t want to gouge me for my hard earned money??? Sweet!!! I agreed to the services and they got to work on my car. Like I said, it was a Friday and they were pretty busy. Lucky for me Isabel was kind enough to keep me updated on the progress of my car. She even recommended a place to eat overhearing me mention I was starving to my Grandma and aunt. Thanks Isabel.
As I sat waiting for my car I observed Javier interact with a multitude of customers consistently. Politely addressing them as Sir, Ma’am or Miss and patiently addressing all their questions and concerns, telling them what was most important and what could be done at a later time. Impressive!
Two hours later my car was done. Javier went over what was done and what would need to be done in words (and dollars) that I could understand, and as we stood in front of my open hood I noticed my engine was shining bright like a diamond. I made mention of it to Javier and to my surprise Javier and his crew took the time on a busy friday to clean my engine. She ran (and looked) like a champ.
Fast forward to yesterday, I get a call from Javier himself following up on his work. Talk about above and beyond.
I’m usally not a repeat customer kind of girl, but considering how hard it is to find genuine customer service these days I would definitely bring Roxy back for all her future needs. Thanks, Javier and team for putting your customers first.

Great service and honest estimates
The manager Javier knows his work and customer service. I would definitely recommend this place for automotive care the new team running this shop know their business.

I have been coming here for about 3 years, give or take, and they have always done a good job.
Recently, my car battery has constantly been going out and BILL did a great job at taking care of me and making sure to fix the problem! See my before and after!
They have an amazing lobby with comfy chairs, free wifi, coffee, TV and AC! Seriously, I worked from the shop.
10+ customer service for sure!!!