Quality Inn Santa Clara Convention Center

I live in Sunnyvale, but stayed here recently for a «stay-​cation» or rather a night getaway from my daily life with my Mom. I moved in with her last year after my Dad passed away. I love my Mom to death and would do anything for her, but I miss my freedom and independence and so with the help of my siblings, I’m able to get away a few weekends out of the month in which case I try to stay somewhat local cuz location just works out better that way with whatever I’m doing the following day. I was surprised to know that there was a hotel existing at this location. I had no clue. On first impression from the outside, the hotel looked decent for a Quality Inn which I consider like a Travelodge… these kind of hotels can be a hit or miss sometimes. The guy at the desk was alright… not overly friendly or welcoming, but not overly unpleasant either. He served his purpose and did his job. I always like a very friendly /​welcoming person greeting me upon arrival anywhere and I didn’t feel that, but I decided to overlook it. Checked into my room which I was a bit wary of considering they put me right across the housekeeping area. I didn’t like that at all and I believe I requested for a quiet room on the 2^nd floor… they put me on the first. If it weren’t for the air conditioning unit which is the old style one that is loud (i’m OK with that cuz it’s not like I am paying for a high name brand hotel so you gotta accept some things as is), I would’ve been adamant about changing my room cuz first thing I wanted to do was take a nap? The air conditioning was the perfect «white noise» for all the housekeeping and other guests noise (travelling the walkways — some people are just inconsiderately loud and forget there are others staying there). There were loud bangs as if there was construction going on which I assume was from the housekeeping crew since there was no construction going on that thankfully, the air conditioning masked. Other than that, I enjoyed my room — comfortable bed, everything clean, nice strong pressure from shower head, good sized room with fridge/​microwave, and a decent breakfast which I enjoyed. I would stay here again for the price. Overall, it’s a decent hotel for the price.
Advice to the owners… tell the housekeepers to try to keep their noise down to a fair minimum. I understand they need to get their job done, but there are some noises that could be avoided as there ARE some people who actually do book a hotel room to stay in it /​relax (not everyone stays just to sleep).

Stayed here while working three days at the Santa Clara Convention Center, my company paid for the room. Not a bad hotel, almost on par with other Choice hotels, but seemed really cramped and a little dated. But I did have some beef.
The stars are for a nice clean room that has everything working, a comfy bed, and in good condition. The Choice hotels chain has been pretty on point with that aspect since I’ve stayed at a few in the past. Also the breakfast choices are pretty decent, not gourmet by any means but is definitely convenient.
Here’s where I had issues:
–My room was at the very end of the hall directly across from the housekeeping area. If you have a hotel that is situated as such, maybe you should train your staff to keep the noise level down at 7AM IN THE MORNING when people are still sleeping! Especially since I had just come down with a chest cold to where sleeping was a little rough. The do not disturb cards don’t seem to do much besides deterring them from entering until you’re ready.
–Speaking of the DND card, I didn’t have on in my room upon arrival. Not ok when you’ve been working and wanna fall asleep but have to risk having a knock on the door early in the morning from housekeeping.
–Was woken up at 2am by the fire alarm. Pretty sure it was done by a drunk hooligan in the hallway, but was going off for a while. Understandably, stuff happens, but apparently the cops nor the fire dept showed up to investigate because usually one can get in big trouble for pulling a fire alarm.
Usually for work business, I don’t have the say in where I stay, but if I did, I could give this place another try for money reasons but I know of way better places.

Bed bugs!!! Don’t stay here got bit all over my face and body… horrible rooms, front desk guy couldn’t have been any rudder, rooms smelt like Bengay… I live outta hotels pretty much every week for work, and this is one of the worst I’ve ever stayed don’t stay here!!! U have been warned !!

Great customer service, real continental breakfast with fresh made waffles. Room class and firm mattress. TV flickers and lags every so often. Would come again and I’m from Las Vegas.

Okay this place has changed from the other reviews giving one star
I’m a fussy business traveller, I want want want and for Sunnyvale this place is great if you want a good safe hotel with cleanliness and hygiene standards better than most hotels in the area.
I recommend this over any of the same class hotels around here and I travel to Sunnyvale a lot

This company is absolutely horrible! I have a reservation for 4 nights, which I booked months ago. However, due to work circumstances, can not make it on the first night now. I tried to cancel just the first night, and they informed me I have to cancel the entire reservation and book at today’s rate, which is $ 250/​night higher than when I made the reservation!!! I will never trust Quality Inn again and I urge everyone to avoid company completely. I am traveling with a toddler and now have absolutely nowhere to stay and not enough money to pay their new fee. This is the rudest way I’ve ever heard of anyone ever treating a «guest», especially a paying one.

Friendly staff, run down building. When I was staying there, the breakfast was just cereal and orange juice.
The gym is a treadmill, two stationary bikes, a broken rowing machine and a junky multi workout machine (where you can adjust the height of a resistance band to work out different muscles).
I saw more silverfish in the hotel than I would have liked, so there that too.
I’ve stayed in better places in the area for the same price, won’t be returning.

Jay and Darren Shah are scam artists, con artists, and hypocrites. You reap what you sow.
WARNING!!!
Very scandalous if the opportunity presents itself for their gain they will con you.
Who the F, gives their guests ultimatums? These con artists do.
Also, I paid and was charged 2nights when I checked in. On the second night at 3am, after a long days of work, I find someone is in my room… The door is latched when I try to enter… WTF?!
They gave my room away because they «assumed» it was vacant…
Wow… Good job guys way to double book.
They’re taking advantage of the situation that they know (he even told me) there is no rooms available within a 20mile radius because of an event at Silicon Valley, a convention.
Their rooms, thin walls and spring beds.
One word,
Boycott.
Don’t give these guys business if you have a choice.

AVOID IF POSSIBLE. It’s not economical at all. My first room smelled like feet. Lady didn’t believe me, she should have gone in. I got another room that smelled clean.
Loud, loud, loud. You wont get much sleep. All the room doors slam, so until the last person checks in, you will be awake. They had my credit card from the reservation, when I checked in, and when I asked for a receipt during check out, they wanted the credit card again. They said if they could do a different transaction it would save them a couple of dollars. Went through signing everything again. It’s a hotel-​sweat shop if you ask me.

Wouldve been an OK motel BUT staff wasnt very helpful this morning. Breakfast in the morning on weekend starts 7! We were sooo hungry but the breakfast room is closed!!! Will never stay woth u again! Hate u!

Friendly staff — helpful, polite — we got early check in and late check out — directions — plastic silverware — no hassle check in — lots of warm smiles. Location — perfect for taking the train to Levi Stadium… not many places to eat, but didn’t bother us as we were out and about during the day and early evening. Free parking and a short walk to the train at the Vienna station. Accommodation — Lobby clean, updated. Hallways need rehab — carpet and walls are looking tired. Pool– they have one we didn’t check it out. Room– Stayed in 215 which was on the quieter side of the building, however ice machine is outside the door, so not so quiet when people were using it. Has a dated feel to furnishings, but all were clean and not broken. TV is huge and HD! Has a desk with office chair, free wi-​fi. There is a small table with two chairs and a recliner which was actually comfy. King bed was a comfortable clean mattress and I pulled off the very clean linens to double check — all good! Did have funky square pillows but we slept fine with them. The room is spacious and even had a microwave and mini fridge along with coffee maker, iron, and some snacks. Carpet was not stained nor was upholstery. Bathroom — NO MOLD at all — clean. Our toilet made a loud groan when flushed. We could hear voices out in the hall way, but it’s a hotel with a hall way — I have heard many a noise in some high priced hotels too! Towels were clean and in good condition. Standard hair dryer, soap, shampoo, etc.
Breakfast — yummy waffles, toast, so-​so baked goods, hard boiled eggs, tater tots, sausage, juices, brand name cereals and yogurt… scrambled «eggs» — oh dear, I couldn’t even try them as they were square… no thanks. Ate there both mornings — staff attentive, area was pretty clean. No complaints– typical continental breakfast.
Not sure if there was a management change or what — as some of the bad reviews here complained of things we NEVER saw. I would gladly stay here again. Tip if you find a cheap price online — call the office for booking direct — they say they will match or beat the prices online.

Huge bed, couldnt find light switches, polite front desk, free toothpaste when we asked,

I stayed with my family last night. Over all hotel was nice & clean. We reserved a room for 5, check in at 9am but when we arrived was told room wouldn’t be ready til just before 10. We booked the great America package it included 4 general admission tickets, 1 parking pass and a room for 5 for $ 313 after tax. This was the only hotel in the area that would allow me to book for five people without getting an extra room. We didn’t stay at the hotel once we arrived. We went straight to the park, but checked the room, and it was nice and clean, however, there was no couch for 5^th person to sleep. It did have a mini fridge and microwave, coffee pot and plenty of towels. We decided we would figure out sleeping problem later and headed to the park. We got back to the hotel around 8:30 pretty exhausted. We’re able to watch the parks firework show from our hotel room window– which the kids enjoyed. Also, I had no fears of bugs which was super comforting. And the mornings complementary breakfast had a lot to choose from and not one child complained as there was something each of them liked. The bad… The wifi wouldn’t work. (It showed as connected, but no web pages would load up.) in the night I got up to use the restroom and smacked my shin pretty hard on the bed frame sticking out. (See photos) And then smacked my shin again in the middle of the night on a second price sticking out of the frame as I went to turn on the AC… Which did not even work once I tried it. It was already very late (or early) I didn’t bother management or staff. But did let them know at check out. Over all very nice though, I wouldn’t mind staying again but will be sure to check that bed frame and AC first.

I agree with Chip P.‘s review (see below). I am also a business traveler. I am not sure of the reasons for past poor reviews… some of them are clearly unfair. Pay no attention to them.
This is a perfectly fine hotel. It is a solid 2 ½ star hotel that will probably pleasantly surprise you.
The location is pretty convenient, you’re probably going drive to eat unless you go to the Chinese restaurant right next-​door (which I didn’t try). The rooms are spacious, comfortable and very clean. And despite the fact that the hotel is near a freeway and a busy street, it’s very, very quiet. I’ll be back.

Certainly not a five star hotel, but a five star review for wildly exceeding expectations. I paid under $ 120 a night, and the room was bigger than many rooms I’ve stayed in nicer hotels for twice the price. Big desk and work chair, a round table with two chairs, an end table, a recliner, also whatever you call that stool/​bench at the foot of the king bed, balcony, fridge, microwave, coffee maker. Big flatscreen LCD TV with DirecTV.
Seriously, if you’re in Silicon Valley for business or whatever, save some bucks and give this place a try. Convention Center and TechMart are about a three minute drive away. Staff was fine, no issues.

I stayed at the Quality Inn Santa Clara while attending at event at the Techmart center, and was totally pleased. The rooms were attractive, clean, and well maintained, including luxury bedding. The rest of the hotel was also perfectly nice, nothing fancy, just nice, and also clean, attractive and well-​maintained. The front desk was efficient, friendly, helpful, and just plain lovely.
The hotel is EXTREMELY convenient to Santa Clara Convention Center, to the Techmart Center, and to Great America. The Quality Inn is $ 100 — $ 200 less expensive per night than the Hyatt Regency and Hilton next to the Convention Center. I’m the kind of person who would rather save the money and do without marble floors and fancy flowers in lobby, uniformed doorman, and such.
Instead, I like what is included the Quality Inn, and which the fancy hotels nickle-​and-​dime you for. Free WiFi. The bottle of water in the room is free, not an overpriced trick to raise your bill. A real refrigerator you can use, not a mini bar. Instead, A couple of free snacks are in the room when you arrive.
Basically, clean, comfortable, attractive, quiet, convenient, friendly, and at an attractive price. My kind of hotel.

the customer service was the worse!!!
i was interogated by the staff, «do you smoke? sign here, do you have a pet? sign here»
i asked them, why are you interogating me? they would not acknowledge the tone or delivery of their questions, but just replied, «we have to ask you»
then, they said that since i have a two bed room, that they would change me the next night, i stated they should not touch my personal belongings and not move me without notice.
then, when i check out, they reported to my insurance company that i had not checked out.
Bad place, poor customer service, inefficient and they are liars!!!

Stayed here for four nights, while apartment hunting. We’ll be informing AAA that this hotel under no circumstances deserves any kind of support from them.
To start with, this was the LOUDEST hotel I’ve ever stayed in. While I’m happy the staff has a good time at their jobs, the walls are thin enough, and the conversations loud enough, that we could hear every. single. word of the enthusiastic exchanges between the maids… Not to mention the radio on the housekeeping cart, and the thunking and squeaking and vacuuming that started at 7:30 every morning– including weekends– and went through to midnight.
The continental breakfast was served by one of the surliest woman I’ve encountered in a long time; she informed my partner, who came in at 8:15 that there would be no more coffee (or yogurt, or anything else) because she wanted everyone out at 9.
While this was a relatively clean hotel, it was dingy, and there are random holes in the ceiling of the halls, with wires sticking out. I can only hope that’s a reno in progress, and not a permanent feature.
Something in the room made me itch intensely, but I didn’t find any evidence of bed bugs– and I checked. Compulsively. The towels were ratty (as in holes!) and the sheets were stained.
They also messed up our reservation, and tried to double charge me.
All in all, no matter the price, STAY AWAY!

Only stayed here for one night for a business trip.
After having to book this hotel (based on the cheaps), I quickly took a look at Unilocal,and mildly hyperventilated. Bed bugs? WHAT?
When I approached my room, the door was propped open. I took a look down the hallway and noticed that there were several rooms whose doors were propped open. I’m guessing I caught them in the middle of cleaning. I couldn’t find the cleaning people for the life of me, so I parked my luggage, for the time being, at my coworker’s room (door was closed, lucky her).
Came back after lunch, door closed. Cool. First thing I did as I entered the room was leave my luggage in the bathroom to quickly inspect the room. Clean bathroom, cool. I approach the bed. Gulp.
I brought some wet wipes with me and I pulled the cover off to inspect the sheets. I really inspected. And found nothing. Phew.
The rest of the room was okay. Dim lighting. dated furniture.
Complimentary bfast was okay as well. Bfast is served in a room on the first floor with the usual suspects (eggs, bacon, waffle station, fruits, cereals).
WELL, THAT’S NICE #1: Free wi-​fi with the room. Front desk provides you with the code. I logged on with no problem, and watched a few tv episodes on Netflix. Shweet.
WELL, THAT’S NICE #2: The room came with a water bottle and 2 Special K Bfast bars for snack attacks.
INCONVENIENCE #1: It is really hard to find a taxi to pick you up around this area. I would suggest calling 15 — 20 minutes before you need to be picked up. The front desk has several taxi numbers for you to try.
INCONVENIENCE #2: No elevator. Thankfully, I didn’t have a super heavy bag. But as I have some problems with my back, I was slightly irritated. I probably should have just asked for a room on the first floor, but I don’t usually like the first floor to most hotels.
WOULD I STAY HERE AGAIN?: Probably not. I’m sure there are better hotels in the area that I would feel more comfortable in. Yes, I’m a snob.

If having absolutely no complaints was a basis for five stars that would be my rating. Still, I think that to award five stars takes above expectations. The fourth star was for a breakfast that actually was a breakfast. Not just pastries and coffee but eggs, sausage etc. It was not brilliant but was edible. The room was nice, the bed comfortable. Judit, who lived in Sunnyvale for a long time, said this is not a very good part of the city but we had no problems. If you are looking for an economical place to stay in the area with no problems I would recommend it.