Royal Cleaners

The service is cold not nice and the debit machine didn’t work so the sent me to the bank more than 2 miles for cash. If they was nice I don’t mind but they was not nice at all.

I had a few dresses I needed hemmed so I found this place which was close to my work place for connivence. Place is next to the Asian market I go to from time to time so I knew exactly where it was.
Place is small as most cleaners are. Lady was super nice. The only thing I didn’t care for was the high cost to «hem» my clothes. One on piece I paid $ 30 dollars! I’ll be planning ahead and going to my original in Santa Clara.

Easy location, good prices and 1 day shirt laundry service — cannot ask for more.

I like this place because they do a great job with alterations. I’ve been going to this place for many years and have not been disappointed. They take the time to understand what you need and do what they commit to do. The other great benefit is that the prices are low. It’s nice to feel like you get a deal every time.

I would recommend coming to this place for dry cleaning, but I wouldn’t recommend it for alterations. I tried giving Cindy a chance to some do some alterations that required more skill than your average hemming of pants (slim the leg/​take in the waist) and although she did an excellent job the 1^st time around, when I came back to have the same exact thing done to 2 other pairs of pants, the quality of the work and the pricing were not consistent with the 1^st pair of pants she did for me. In addition, I find it difficult to communicate with Cindy. I typically go to Manuel’s near Valley Fair for my alterations and although Royal Cleaners is right next to home, it falls short in the quality of work I expect for my alterations.

Great service! I dropped of my sons uniform and had a patch sewn on which looked perfect. The lady even offered my a little discount which I thought was a very kind gesture.

fast, cheap, maximum care of your clothes. absolutely the best. I completely recommend.

Cindy has always taken care of me and my shirts. The service has been pretty consistent. Make sure to give them ample time when dropping off large amounts of laundry

Cindy is such a friendly soul! She has gone out of her way to beat her competitor’s prices, while doing a great job on her dry cleaning. She also recycles the hangers, way to be green!

GREAT place to get your garments cleaned/​pressed for a great price. The work is done in a timely manner and they are always eager to please! I recommend them if you want fast, reliable service at a great price.

Royal Cleaners is an OK cleaners but not the best at alterations. I took a few pants and shirts for cleaning and hemming. The pants needed to be hemmed up a few inches and the long sleeve shirts needed to be turned into short sleeve shirts.
I picked up the items a week later and brought them home. The stitching on the pants was fine but the stitching on the shirt sleeves was crooked and started to unravel. I brought them back to be fixed and the lady at the counter said she would charge me to fix them. I left and never came back.

The owner is overly friendly and familiar. When I dropped my stuff for dry cleaning, she cannot help herself but to admire my chunky rose gold watch. Appreciated the wonderful comment but it didn’t stop there. I was caught off-​guard when she grabbed my wrist, removed my wristwatch and tried it onto her wrist. I kid you not! I was flabbergasted! After she adored it, I removed it from her wrist and put it inside my purse. When I came home, I wiped the bracelet with isopropyl alcohol and made sure the next time to conduct business a few feet away from her.
Four days after, I picked up my dry cleaning garments. Counted the hangers, paid and left. At home, I was UPSET to find out that my silk tangerine obi belt was severely damaged. The rope around it was shorn into three parts. I went back and calmly told her about it. Of course, she denied it! Good thing, I took a photo of my obi belt in front of her before she dry cleaned it. And the rope was in excellent condition and showed the photo to her. Her mouth was clamped and offered to fix it. Had to teach her how to do it. The next day I came back, and was fairly satisfied that she re-​attached it but the rope is shorter than the original. Though she (somehow) salvaged my designer piece for free, there’s no way I’m going back with the overall AWFUL experience — two consecutive incidents in a row!

Hidden gem to have your pants hemmed with original bottoms. They do it right no short cuts and take next day request at no extra charge.
You won’t be dissapointed.

The employees at this establishment lost my husband’s pants, and it took us almost one month to get reimbursed for the cost of the pants. They are very friendly, as others have noted, but are unprofessional and do not admit to making a mistake (such as losing a customer’s pair of pants).
For three weeks they said they were «looking» for the pants at the other Royal Cleaners and the actual dry cleaning facility. They also tried to send me home with some other random pants that I said were NOT my husband’s pants. They also told me to «double check» at home, in case we had misplaced the pants. I explained that my husband knows exactly how many pants he has, and if they are not hanging in his closet, they are at the cleaners. I also had the tag showing we had dropped them off, yet they had not been picked up or paid for.
I finally called the owner (Kim) who was somewhat understanding, but then explained that it was not her responsibility and I would have to take it up with the employees, as they were the ones who lost them. I said the pants were worth $ 70, and we wanted a full refund. Kim said I would have to get my money from the employees. I returned to the shop, and the two ladies (Lina & Nam?) said that they could not give me $ 70, and tried to bargain with me.
I called Kim again, and left her a message explaining that since she was the OWNER she needed to take care of this. Again, she pushed it onto her employees. After returning a second time to try and get my money, Lina and Nam would still not pay me back. I left Kim one more message, saying that I wanted her to send me a check for $ 70 or I would pursue legal action. Three days later she left me a message saying that Lina & Nam would pay me my full $ 70, but I had to go to the cleaners to get it.
Exhausted from the whole ordeal, and so tired of going to the shop to have Lina & Nam try and talk their way around the situation, I asked my husband to go. He did, and they gave him $ 70 cash. Of course this was after an attempt at negotiating with him, and calls to Kim by both my husband and the employees.
We are NEVER going back there.

I tried giving this place several chances… and all have failed. The lady is really nice but nice can’t always fix things.
–1* because one jacket was missing when I picked up the dry cleaning. Fortunately, when my husband came back, she was able to find it.
–1* because my scarf had a burn mark.
–1* because she said it would be ready on Monday… only to find out it wasn’t.
Now, I really need to find another dry cleaning place.

The sleeves on my cashmere shirt has holes in it, so I decided to take it in for it to be tailored… cut off of area with the holes and sew it back, essentially shortening the sleeves a bit…
I brought it in on Thursday and I got it back today (Monday)
if you don’t take a closer look at the workmanship, you will be happy. However, I am all about details… there were parts that were really good, and there are other that were not really up to standards…
Being only $ 8 I decided that this was a pretty good trade off.

The lady at the counter is very helpful and very friendly. She’s super nice and always pleasant and she remembers very well all their customers.
One time I lost my claim stub for the sweaters which I left for dry cleaning. But I didn’t have any trouble at all. I went to Royal Cleaners to pickup the sweater and I was ready to explain that I lost the stub. But the lady didn’t give me a hard time. Of all the clothes they had on stack, she knew which one was mine and she gave them to me with a smile. I love her!