Sunnyvale KinderCare

I wish I could give them zero star. DIRTIEST PLACE EVER. Please avoid this place for the sake of your kids. I was shocked to see classrooms so dirty and kids sleeping everywhere in the class. One of the kid’s sleeping mat was placed right in front of rest room. Teacher had nothing to say when I enquired about this during the school tour. I really wonder if any parents have already reported to the licensing agency regarding their practices.

I haven’t seen such dirty facility before. Class rooms are so small and it literally stinks. Went for a school tour and saw kids jackets thrown everywhere in the play area. The kids were still napping at 3.00 when I asked about nap time, the teacher that was giving me a tour said they ran late for lunch today. Seriously??? Though I had paid registration fee, I decided not to send my kid to that school. Director, please see what’s happening in the class. Parents trust you with their kids and I don’t think you are doing any justice.

This review is solely based off of this location and not the company as a whole.
We recently went for a tour at this KinderCare location. We were greeted by one of the assistant directors Lorraine (who did not introduce herself we only know her name by her picture on the wall) she handed us a piece of paper and told us to fill it out and take a seat. By the way there were no seats to sit at!!! Lorraine left in a rush without giving us further direction after we filled out the paper required. Several staff members walked by and did not bother saying hi. We had to flag a woman down to say we had an appointment. Lauren then greeted us and assisted us with the tour, she was friendly but not impressive.
Two additional things bothered me as a parent.
First the door to the children’s area which typically requires a code to access was left wide open due to a food delivery, which is totally fine however there was no one at the front desk to observe the door! Anyone could walk in and out of the «secured» area! Good 5 – 7 minutes with the door left open.
Second– There was a listing on a whiteboard of the menu for the day and biscuit was misspelled… It was spelled buscuit.
Now I don’t know about you but if I’m going to spend $ 1600 on a pre-​school I would require exceptional service that is inviting, trust in the security of the school and most importantly a staff that is competent enough to correct spelling errors.
2 stars for the teacher outside playing music.
If you’re interested in Kindercare visit the location in Milpitas. Secure, trusting location. The staff was amazing! They were interested in my toddler as a person, and ensured we as parents felt comfortable with the staff, curriculum, process and most importantly the values of this location.

I feel it a necessity to let you know how truly appreciative and grateful I am to have my son under the care of the team you have there. We’ve relocated to this area from Southern California and with all of the stress that comes with a move, there’s been one constant — KinderCare Arquez.
Calvin is our first child so there’s been some unexpected hiccups (and bumps, and bites, and ickies, etc.), but the comforting presence of Lauren and Lorraine communicating when something comes up in an immediate fashion is genuinely appreciated. When I’ve felt the need to sit down and talk to them about any concerns or questions — they have an open door policy to listen without hesitation. They’re excellent. I also want to acknowledge Regina as well as she’s been a pillar of strength for all of your locations in Silicon Valley — please don’t spread her to thin.
Ms. Marlene, Calvin’s teacher — I can only say this one way. He genuinely loves her. My son is affectionate with everyone, but he truly loves that woman. And to be very direct — all the kids in the class do. When they walk in that room, or they leave, their interaction with her is sincere — but they all listen and respect her. I can’t even begin to stress to you how my jaw drops when I’ve gone in there and she has the entire class under control — sitting, eating, being little humans, not rambunctious children. When it’s time to play they play, when it’s time to listen and relax, they do that. We’re very lucky to have her in Calvin’s life. All the kids are.
My son is the most important thing in my life. My wife’s too. We put him in the care of the aforementioned because we consider them family. We truly love them.
We trust them with Calvin’s well-​being and development unequivocally.
Your staff there deserves this type of acknowledgement — it’s the least I can do.

My son started at this centre when he close to 6 months old in Jan 2014 as an Infant. His teachers were Ms. Lydia and Ms. Melissa and they were just awesome. I love the way they used to take care of all kids in their classroom with so much of love and affection. They made sure to understand my son’s routine and worked with him accordingly. He grew up very well under their care. I was so skeptical to leave my 6 month old at a daycare and get back to work. But the teachers assured he was taken care of very well and made me get back to work without being worried. I would do no justice if i don’t say a thank you to Ms. Jeni, Ms. Rafeala, Ms. Raji and few others who cared for him as an infant.
He moved onto Toddler 1 room after he turned 1 and was under the care of Ms. Maite and Ms.Mariam. They are so good and my son had bonded with them very well. He was so happy to go back to their class each day. They have taught him a lot of things and he also made some great friends along the way from his infant to his toddler classroom.Ms.Mariam had to leave the center in the earlier this year and I was a little worried as how my son would bond with his new teacher. Ms. Christine came over and the kids got adjusted to her very easily. she was so good with the kids, they all loved her and Ms.Maite.
He turned 2 this august and had to move into Discovery Preschool Room1. Transition was a little harder in the initial days. But having Ms. Jeni in that classroom along with Ms. Crystal has helped ease out the transition. Since my son knew Jeni from his infant days… he is now adjusted to the new routine and looks forward going to their class each day. Ofcourse his friends from Infant through Toddler class are following him into his new class. He has a big gang of friends and its amazing to see how they bond so well with each other, share and care at this age.
Gina, Loren, Loraine and Amanda have been awesome. They never hesitate to help us out and work around our needs. They always share special moments about my son, share pics with me or talk to me in the evenings if my son did something cute. I love to talk to the staff everyday when i pick and drop him off. Overall its been an amazing experience for us so far at this center.
Thank you guys for taking very good of my lil one!!!

My daughter has been with KinderCare Sunnyvale for a year and half. We definitely love the place. She started in Mandarin classroom when she was three and she has never been to any daycare before. Ms. Cheryl and Ms. Lucy took her in, helped her to get used to the new environment and routine. I was so amazed that my girl stopped crying after the third day. Both Ms. Cheryl and Ms. Lucy are so loving and caring. I have a peace of mind when I am at work that she is being well taken care of. In Mandarin classroom she enjoys both Chinese circle time when they learn Chinese songs and characters and English circles when they learn alphabets and phonics.
When she turns four, we decided to move her up to the pre-​K class. She loves her teacher and friends in Mandarin classroom so much and she had a hard time when she moved to the new classroom. Ms. Brie and Ms. Tarez are so patient with her, and keep encouraging her to make new friends and keep her interested in the new curriculum. Ms. Brie and Ms. Tarez often update me on her progress and tell me about something positive that she has done that day or something that we can work together to improve her experience in the new classroom. I sincerely thank them for their effort, and now she simply loves pre-​K.
Another person I would like to express my gratitude is Ms. Kali. My daughter enrolled in Phonics and Math a few months ago. I attempted to teach her myself at home and that was not very successful. She often turns the teaching into role play and she insists to be the teacher. Within two months of enrolling into the Phonics and Math program. I saw huge improvement in her recognizing letters and associating letters with their sounds. Ms. Kali is very creative in her teaching. She uses games, toys and songs in her teaching so that kids will not get bored. I admire her passion and energy. Thank you Ms. Kali.
All the staff in the center is super friendly. They know every kid’s name and welcome them with cheers and greetings in the morning. Gina, Lauren, Lorraine, and Amanda are flexible when we have special request for vacation, payment receipts and documentations.
I have noticed a significant difference in Cynthia’s level of self-​confidence, independence and self-​esteem. Thank you, KinderCare Sunnyvale.

My son just completed the pre-​school program at this place. So, I wanted to share with you our experience. The only positive I can say about this place is the teacher. They care for the students. Other than that, this place needs a lot of work.
1. Let’s start with the management team. They don’t seem to care about your feedback. When I came up and talk to them, I don’t get the feeling that they would care and take my feedback seriously. Also, they passed their responses through the teacher instead of talking to me directly.
2. The facility is pretty average. It doesn’t have window. Also, it’s a cement floor for the playground.
One other issue is that they’re isn’t clear about the referral program. Recently I referred a friend to their facility. By rule is that they should credit me $ 200. When I asked them about this they told me that they won’t give me the credit because my son is only have two week left. They said that my son needs to be in school for 4 weeks after the other student started. No where in their policy stating this rule. So, it’s fishy busing.

My son has been going here since he was an infant and we love it. I tried the «cheap» daycare and pulled him out immediately and put him back in Kindercare. They genuinely care about my child and it shows. He’s in Pre-​k now and his preschool teacher Ms Dede still checks in on him and he still gives her hugs and drawings. His pre-​k teachers, Ms Fran and Ms Bri always try to take a moment to update me on his progress and tell me about something positive that he’s done that day. It definitely makes you feel good when you work all day and know your child is being well cared for.

We loved this daycare .Our son started here when he was 5 months old and has been in different classes till he turned 3 years.
Infant teachers (Ms. Raffeala and others) were really loving and caring and took good care of our son .
In toddler room Ms Linda and Ms. Crystal were amazing and Zep loved them .
In pre-​school discovery program Ms. Marlene, Ms. Monic and Ms. Raquel were so considerate and they took great care .
They have made our kid independent and helped us a lot in potty training him .
The small notes that Ms. Raquel sent in the daily paper was so nice .
Ms .Gina the director of this campus is very friendly and responded to all our concerns/​questions immediately .
All the staff in this campus are very friendly and they remember all the kids name .
–Sumitha

Our son started at KinderCare when he was less than 6 months old and the teachers in the infant room were wonderful. They took great care of our baby; they held him to sleep, made sure they gave him the right amount of pumped milk at the right time and were very caring. The teachers in the other rooms are also great, always letting us know of everyday activities. Ms. Gina and Ms. Lorraine are wonderful, taking an interest in every child’s care and development. We never had any complaint with the teachers or staff. He has been with the school for over 3 yrs and all the teachers (Ms.Rafaela, Ms. Ramona, Ms. Lidia, Ms. Teresa, Ms. Angelica, Ms. Praveena, Ms. Marlene, Ms. Dede, Ms. Janice) were outstandingly awesome — thanks to all of them for being such wonderful teachers and caring friends. Keep up the great work.

I absolutely don’t recommend this daycare unless you absolutely have no other choices like myself. I just relocated here from the East coast and all other daycare are full or far from us.
First let me start off with what deem important for your child: the classroom. The classroom (pre-​k/​pre-​school) has no window and they don’t ever crack the door to let fresh air in. The room is smelly and murky I could not stand it. I mentioned to the teacher with no luck. We talk to the people at the front desk, no better results. We feel like they completely blocked out and ignore our suggestion
Then come deceiving practice. We was told the tuition was X amount and we agreed to it even thought it is so much higher compare to others. However I suck it up because the location is convenience. Then a week in, they told me i own money for music class enrichment which I never sign my child up. And they told me it is NOT optional. What?
Then the people who contacted me for due tuition/​fee are quick to ask for money and SLOW to answer my questions.
It is only 2 weeks in at this school and I absolutely hate it. I am looking for alternative option right now. Good luck with finding a daycare for your child that is actually care

This campus is great. Teachers so very nice and kind, school is very flexible, no breaks.
The mandarin class is fabulous. My daughter was enrolled when she turned 2 and has been there for more than 1.5 years. She’s happy everyday and learnt a lot. She keep strong interest in speaking mandarin, reading books and poems and also starts to recognize some characters. She also pickup English very quickly. They do a lot of painting, hand craft, tracing and reading. Ms. Cheryl and Ms. Lucy are very creative and hard working. They don’t push kids, but trying to keep their interest and encourage them to learn.
Most kids in the class are Chinese or mixed, half speaks mandarin and half English, which provides a good bilingual environment.

My son started at kinder care in Sunnyvale at just 8 weeks old. I’m a first time mom and was very nervous and anxious for his first day. He is now 11 months old and loves going to school every day. He points at Ms Jen and Ms. Lorraine every morning for a hug! Jen asks me every morning how his night and morning was. I don’t even need to tell her what to feed him/​when to feed because she has his routine down. He is an easy baby but very picky about his sleep and eating habits! He insists on being rocked to sleep so everyday Ms Jen rocks him until he falls asleep. He still won’t eat solids but she’s been helping me by encouraging him and giving me tips on what to do. Everyone in the office is so sweet and you can tell the love they have for him. Ms Gina says goodbye to him everyday. Ms Lauren will go in to visit him and let me know how his day went. Ms Brittney also says hi and bye to him daily. Ms Lorraine will hold him and hug him daily. They are all so sweet. I feel like family every time I walk in the door and my son loves it there!

If there were more then five stars to choose from i believe KinderCare Sunnyvale should definitely receive the maximum star count.
There are few people I would trust as much as this group of fine individuals, it feels though they are an extension of family. I would highly recommend this child care center to all parents. The teachers are always happy and smiling in all sincerity, also the office staff are so easy to work with as there are no gaps in communication.

It’s been a couple of years since my last review and I think it’s time for another update. Since then I had another kid and he is now 2. Both of my kids absolutely love this place. They look forward to going there every morning. The director (Gina) has also been very flexible with me in trying a different location of kindercare because of my work location. Overall, my rating still stands to 5 stars.

5 Stars ALL THE WAY. Our daughter has been going here about a year. She has grown and developed tremendously during her time at KinderCare. I know each child develops at their own pace and it is hard to compare one experience to another. But, we are positive that the supportive, caring and nurturing environment, combined with a curriculum that is tailored and followed have allow our child to flourish.
We know many children of very similar ages, some go to programs, some do the home thing and part time interaction with a program and other children. (this is hard to quantify) But, we can see how advanced she is for her age. And, we give credit to KinderCare for an excellent place for a child to grow!
In the end, having a good structure, curriculum, and program only go as far as the individuals working there. We cannot praise the staff at KinderCare enough. We literally tell our daughter we are going to see… and she is overjoyed.
You cannot fake caring and enthusiasm in your staff, and they have it.
Take a tour, its free! and you won’t be disappointed.

My son has been at KinderCare Sunnyvale for 14 months now, since the age of 10 weeks. We have shopped around to try to move him closer to home on two occasions but during this process we learned that most daycare centers leave a lot to be desired. KinderCare Sunnyvale is a great center and here’s why:
1. Teachers are all excellent: Ms. Lydia, Ms. Raji, Ms. Linda and Ms. Crystal have been my son’s primary teachers, but all of the teachers and aids he interacts with are loving, attentive and intuitive. They take the time to get to know each child and actually sit on the ground with them for a good portion of the day to play with or read to them.
2. The care areas: The infant rooms are large with the changing, play and sleeping areas all in one area, so no child is left unattended or unmonitored as you often see at other care centers. The toddler rooms are also bright and have areas for play, changing and eating.
3. The toddler playground: The playground has a natural area with several mature redwood trees around which the kids can play tag and that shade the entire playground in the afternoon. The area also has a sandbox with supplies, playhouses, balls and Duplo blocks, tons of ride-​on and push toys and a long strip of concrete on which they can be ridden.
4. Socialization aspects of a large center: They are able to do things like let 20 toddlers run around together on the playground at one time. This allows the children to play with kids who are not a part of their class and to practice making new friends. A large staff allows the teachers from different backgrounds and who have experience in different child rearing methods to share information to make each child’s experience better.
5. Nut-​free facility: The facility serves nut-​free foods and willingly stores whatever you bring in to substitute celebration foods. If cross-​contamination occurs, they work with the parents to identify offending foods at the local level and then remove those foods from the menu entirely at the district level.
6. Competent management: This is one of the largest centers in the area and Gina and her team do a great job of keeping everything running. There are always details to be attended to, but they are and quickly. When Gina says she’s going to do something, she does it.
7. Nationwide chain: There are times when the ability to transfer for a week or two to another center becomes handy. I had to attend a conference in Anaheim and was able to take my son with me on my trip checking him in each day to the KinderCare there. When my father-​in-​law moved to the area, we again spent time at a different center. Priceless.

Very negative experience!!! I would like to give zero stars for this daycare!
Before I made my choice to this day care I read Unilocal reviews and belived it was a good day care. God, I was wrong!
My 2-​years doughter had 3 awful weeks here.
This daycare is extremly overpriced ($ 400 per week). It is a normal price for great Palo Alto day care with children’s ratio 6 for one teacher, organic food, many classes, with clean big rooms, but not for this one.
For 2 weeks my child was infected by three different hard viruses! She was ill ²⁄₃ of the time while we were paying for the slot.
This fact was confirmed by a pediatrician. The child was not visiting other places exept this daycare.
My child was attending another daycare before for two months (5 days a week) and was not sick a single time.
Pediatrician said «this is possible if too many children are in a too small room, the temperature is too high and there is no normal ventilation». And this is absolutely true for this daycare! Every time I took my child back in the evening I felt very unhealthy atmosphere in the room. Hot and sluggish air, sweaty children with snots.
The level of CO2 is definetly too high: after 5 minutes in the room I felt headache and difficulties with a deep breathing.
Very small room where they play, eat and sleep. Very old and dirty carpet, very dirty and broken toys.
The restroom (the door is always open) with a pan is directly opposite the dining table. hildren can see everything in the restroom when eating. Disgusting!
Moreover the dining table doesn’t have enough places for all children, they can not eat all together (about 6 places and 12 children).
Another concern we had is diapers changing. It is a very stupid idea to change diapers every hour! It is unnessesary and the children spend half a day standing in line to replace diapers instead of doing something interesting and educational.
As we can see in a daily notice (that says what the child eat, how slept and other) the diapers were dry the half of all the changes. It means the child doesn’t recieve enough water.
One of the reasons why we chose this daycare was potty training for the child. In reality the teachers aren’t doing anything for this process. I asked about this and the answer was «we put the child to pot if he or she demonstrated interest to that». How the child can demonstrate interest if she doesn’t know what it is? Absurd.
The eating program is not healthy. The milk after every meal? Are you kidding me? All parents, I think, know the milk disturbs food digest process and can be drunk separately only. Or your child will recieve rot process in the stomach.
The food is the cheapest you can find in stores. Organic food? Definetly not.
It is horrible overpriced daycare where environment is hostile for children’s health.

Kindercare in Sunnyvale is great! Not only is it affordable but it is also close to where I work and live. We are still fairly new to the center but my twins love coming here every day an interacting with their classmates and teachers. They are currently in the toddler program and we have noticed a significant difference in their level of self-​confidence, independence and self-​esteem. Ms. Linda and Ms. Crystal do a great job of making sure that all of their daily needs are met and they provide a daily overview of what they did each day (diaper change logs, meal overview, group activities, etc). The office staff is great too. They are all very friendly and always there to listen if you have any questions or concerns.
Happy babies equal a happy mommy
This place definitely deserves more than 5 stars.

My daughter is almost 5, and attends Kindergarten everyday, from 9 to 4 at the Kindercare Arques location.
Before enrolling, we had a brief tour as well as several talks with Gina and Lorraine (the management) and Britney (the receptionist/​office manager). They have all been more than happy to discuss different options, pay plans, schedules, answer all our questions and explain anything we needed.
Ever since Dominika’s first day, she is NEVER unhappy to go to school, and always just a little reluctant to leave.
Her teachers, Miss Michelle and Miss Julie are amazing. They’re not only nice, but as a former teacher myself, I instantly detected traits of patience, empathy and love for what they do when I met them.
Their curriculum is vast and varied. My 4 year old speaks better (English isn’t her first language), and within 2 weeks, was able to recite the pledge of allegiance. They spend plenty of time doing creative activities but I can tell that academic subjects such as writing, language skills and math are very prominent, which makes me feel great about the establishment because it’s not a ‘playschool’.
They spend time outside. and the kids are watched very well. Half the time, before my daughter can say anything to me, Miss Michelle or Miss Julie will have already told me how she did at lunch, if she had any conflicts, what her mood was like and how many times she put her hand up. Having said this, I can also say that they are able to find an acceptable and effective approach towards each of the children in class, who have very different personalities.
Miss Julie is always happy to help with my daughter’s (very!) long hair if it gets unruly. Miss Michelle always has the time to chat to me about Dominika’s day, any possible concerns I have and to give me advice on what we can work on at home.
As a parent, what else can I possibly ask for?
Their food is prepared on site, and although Nika isn’t a fan of meatloaf, she speaks highly of their mac n’ cheese, and apparently the green beans and peas are good, too.
When my daughter had a slight mishap in class at the beginning of the year, Gina (the director) was extremely nice about everything, never for a moment did she make us feel bad, and if anything she said ‘look, we all have kids, we understand, don’t you worry!‘
The center is open late, until 6 30pm, and although I’m usually bang-​on-​time to pick Nika up, there have been instances were we had to keep her there later. and guess what, she was never upset about it, and always had a great time. I never feel bad about having to extend her day, and she is always all smiles.
I couldn’t be more thankful to the wonderful teachers and staff for making this transition into the school years so easy for us!