Sunnyvale Travel

Manisha of Sunnyvale Travel is simply amazing. Her level of service and response was above and beyond. We had to travel on an emergency and she was super willing to work with us on dates, times, airlines, last min changes, taking a call on a weekend and every step of the way kept us updated. I will always think of Sunnyvale Travels and Manisha first before booking my next journey.

Very happy with my transaction with Sunnyvale travels, have been working with them for the last 8 years. I would highly recommend Bijal, she got me best possible rates for India travel during this peak summer season. Bijal was able to get me 150 $ less than even what we had agreed on !

It’s interesting to see the reviews here. It feels like a hit or miss. May be it is to do with which agent you get and what was their day like when you did your booking.
I had a very positive experience today. The agent, Narmada understood my travel needs and laid out my options very clearly. She went through what each option has to offer, layover diff, cancellation policies etc. She later worked on it and got a better deal than before, with a minor change to my travel schedule.
All these may seem like a normal expected experience with a travel agent. But, in reality it is not that common to get an experience like this!

It was truly a delight doing business with Narmada. She was professional and engaging from the beginning.
Unlike other agents who pushed to choose one of the options they suggested, she kept asking me to hold on with a decision as she was confident she could get me something better. Who does that! She did deliver on her promise and I am traveling to India on a great flight, connections and an outstanding price in the peak summer month.
Narmada is truly exceptional, I would not hesitate or think twice before referring her to all my friends as well as booking through her again in future.
Thanks you again, Narmada! I was an outstanding experience.

It is an absolute pleasure doing business with Narmada. She is very professional and is super responsive. I have purchased tickets from her at 24 hours notice and she has made every attempt to get us good deals.
Overall Sunnyvale travel is excellent for India tickets. They are always staffed and hence in case of emergency, if the agent that you are working with is out, there is always someone else who can step in.

It is an absolute pleasure doing business with Narmada! She’s given us good prices, good itineraries and has been super responsive. Most importantly, she’s been there for us when we needed to make itinerary changes due to family emergencies — when you have a lot going it is so nice to have to not worry about tickets, seats etc!
Thank you, Narmada!

First of all zero stars!
I recently booked flights for my family through Sunnyvale travels from SfO to Delhi via Emirates. I am surprised they are still in business, the absolute worst customer service that I have ever encountered.
First of all my agent Jamila put in wrong contact information for me and when I called with any questions– run around like no other. Another travel agent did maintenance on my reservation and input wrong passport no. for my babies even after I send them in writing. I only found out when I called the airlines to make sure my other info was input correctly.
As of now I have been trying to have someone call me back with a correction they were supposed to make for 1.5 months and no body even calls me back after repeated assurance that someone called Amar will call me to keep me posted. My flight is in 2 weeks and I guess I will have to go down and talk to someone in the office and get the correction made.
So a lesson learnt the hard way. I should have read the Unilocal reviews.

We had the best experience @ Sunnyvale travels with Debjani. She is thorough, professional and a pleasure to work with. You can’t go wrong with Debjani !

I want to share two experiences I had so far with Sunnyvale travels. I have used them as my agent for last 9 years and overall experience was very satisfactory.
Two instances I want to quote —
1. Couple of years back I had tickets booked to India for my family of 4. Just before travel date my little one got sick and was hospitalized. We were too busy taking care of her. All I could get time to do was once call my agent and tell her to cancel. Emirates cancellation comes with a penalty of 250 $ or so per person. The agent followed up thoroughly and found that if we show a doc certificate, emirates may not charge us penalty. I never asked them to do all this, but they spend good amount of time to serve a customer who is not giving any financial benefit to them. I got full refund! On the top, the agent called me couple of days later to follow up on how my child is doing. I don’t remember her name, otherwise I could put it here. Thank you!!!
2. I was traveling alone to India on emergency. I went there in the morning. My agent (Bijal) worked couple of hours at least to get me a round trip ticket that worked out very well for me. She did a lot of follow up calls to ensure that everything set correctly. Thank you Bijal!

Extremely unprofessional. PLEASE DO NOT WORK WITH MANISHA. She will follow up 100 times until you book the ticket and push you to any extreme until you give your credit card saying that the fare wont last after today. And once you have the ticked booked, she would not reply back your calls or emails if there is an issue. I wonder how they hired her.

Really surprised by the bad reviews, I have received excellent service from them for 4 years now. Like everyone else, I like to save every penny possible and shop around quite a bit (usually call around 4 – 5 agents and checks online for rates to make sure I get the best deals) for my tickets. I have used Sunnyvale Travels for past 4 years and I am so impressed that I am able to completely get rid off the ticket booking head ache. I have referred several friends and they also had a very good feedback.
The first time I called Sunnyvale travels, they gave me SFO — COK ticket for $ 1150 when other agents were quoting north of $ 1400. Aman was so helpful and he even made arrangements to split the ticket fare for 3 people in 4 credit cards (without even a hesitation). I was so impressed that next time I called them first and then called others. and again, I received best quotes and service from them. Last couple of times, Aman was out of office and I got connected to Bijal. I should say I was not happy initially. but she completely took me by surprise. She was very responsive, kind and got me the best deals again. So the next time I call, I ask for Aman or Bijal and I get routed to Bijal; this time it was for my parents and she took care of the tickets quickly and made sure my father sits on the aisle seat (which I didn’t think of myself). Most recently, we had multiple changes after we booked our tickets and Bijal took care of everything. She even took extra effort to make sure that she minimized the penalty and additional cost for the booking so that I only had to pay a negligible sum for changing the tickets this late. What more could I ask for ??
This is why I am surprised by the bad reviews.
I am really impressed by their service and will totally recommend their service to everyone.
Keep up the good work guys !! You guys rock !

Customer Service is pathetic… I booked a round trip from SFO to DEL with Asiana airliens.
On my way back due to delayed domestic flight i missed my flight from DEL to SFO.
My agent did not do much to get me another flight, there were seats available in next flight but she asked me to pay $ 900 which was way too much. I finally paid 700 directly to asiana and got my ticket.

Come on Unilocal you need to have the option of providing users with a 0 rating
I had booked a return from SFO to Chennai. I need some last minute changes on my return. I want a date change as well as a layover in Hkg if possible. Lady named Narmada was my agent. I had sent her my request. She came back saying the dates were available. On asking her about the exact timings, she got back saying that the sales rep had looked at the incorrect dates. She said she will check for the requested dates and reply.
The next morning (Pacific time) when I sent her a mail I got an out of office reply. I decided to call the office in CA. I was in India at this time and my scheduled return was in 4 days. I spoke to a lady and she said only Narmada could help me. I found this bizarre since she was on leave and I needed someone to help me. Whatever happened to customer service.
I decided to be up that night just to be able to talk to her. i was told she would be in by 1pm (PST). I tried calling after that but she was not in yet. As before no one else was willing to help me. I decided to speak with the manager. She asked me not to worry and go back to sleep. At this point i realized how unprofessional this agency is.
However I would like to mention that Narmada did try to accommodate my requests. But the organization as a whole was unprofessional. They would not send any updates and would take hours to respond to emails.
Im thoroughly unsatisfied with the services provided by Sunnyvale travels. I called up the local airline office and they were prompt in helping me with my request.
Even if they had not been able to accommodate my request but had been professional and understanding to my concerns i would have been satisfied.
A truly disappointing experience.

These guys are good to the point you need their help for something. Booking the tickets– sure, price, good.
But I did not get a visa date so I had to change my return date. Guess what? She told me it’s not possible! Not possible? changing airline tickets?
I called the airline (Singapore Air). The guy explained that only the travel agent could change it, if Singapore Air were to do it. they could only do it once I finished the first leg of my travel. Just to be sure, I confirmed this with another respected travel agent and he said so too. When I told sunnyvale travels about it, they first refused to agree, and at a point, stopped taking my calls. I had to eventually pay money on a separate return ticket!

Even 1 star for this place is pushing it! They are the most unprofessional idiots that I’ve dealt with in my entire life. Outright rude, arrogant and will only waste your time! It takes them 5 days to get your reservation in place and they think that they’re doing you a favor. Save the trouble and DO NOT GO TO THEM! The agent that I dealt with is known as Narmada. She would take days to write back to you and would never take the call. On top of that, if you demand her to be courteous and at least let you know the status, she would crib about having to reply 50 emails in a day! On calling her unprofessional, she excuses herself by saying «When there are more 50 emails to reply and 20 pars to be created a day plus answering calls, missing on one or two happens but that does not mean we are unprofessional.». To add to that, she starts arguing with me that my email was rude! Such a great example of customer service I must say! And it does not end here. I told her that I don’t want to do business with her anymore because of her «casual approach». On telling her that I’ll write about it on Unilocal,she replies «We do not want rude customers but ones who understand our work load and help us do a job better.
Thanks for making it easier. Please go elsewhere and post as many reviews as you want».
They clearly don’t want your business. Please do yourself a favor and DO NOT GO TO THEM!

If only there was an option on Unilocal to give zero starts
Most tiring, frustrating and highly irritating experience. Do yourself a favor. and simple book a ticket yourself using cheapflights or expedia etc. instead of wating time with these travels.
I booked 2 tickets for my parents. At first the lady Manisha was very responsive with fares, as soon as I decided to go for the tickets, her response became SLOW.
A mistake was made in an alphabet in the my father’s name. It is still understandable considering human error.
But the grueling process to get the name corrected was Frustrating.
Manisha told me she would ‘take care of it. «I checked with airlines to make sure alls fine and they still had the wrong spelling!!! She was careless, extremely Rude and worst of all — if she leaves office by 2 or 3 everyday someone else should be able to tc of her undone tasks!
I had to call and email again and again to Manisha to get the spelling corrected.
The last resort was to call her manager and thats when she freaked out and decided to finally help.
The seating arrangements were not confirmed even though I was told they were done in the first place.
I made a mistake in not going through the reviews on Unilocal before going to them, since was suggested by a friend. And yes, if you are lucky to have a good experience, consider yourself really lucky!

I dont have 0 stars here or I would have given that to this company.
Worst service ever, they do desi business in America :)

Between earning trust, respecting the customer, timeliness & professionalism, it’s SO easy to rule them out.
When they have to «get» you (as if you’re a fish), they are sweet and sweet talkers. But, should you be so unfortunate as to book a ticket and request them to cancel it (even if you lost a few hundren dollars)…aah…the drama begins. The tone changes and they treat you like S*^T.
Please do yourself a favor: try your luck elsewhere.

There are total nine reviews on Unilocal and all of them one star. So my giving them three is little bold step.
I recently booked a ticket for my wife thru them. Now when I say them, I mean thru an agent called Pooja. What I gather is they all work independently and they will not serve you if your agent is not there and ask you to drop an email to her. This is kind of bad because outside people see Sunnyvale travels as a company.
Luckily my agent was nice. She really worked hard to find me a good fare. Was very professional and followed up until everything was complete. Even though it was an e-​ticket, I got a printed ticket and receipt in mail couple of days back.
Overall it was a smooth experience apart from when my assigned agent was away and I had to talk to someone else.

Too bad I didn’t check out Unilocal before calling these guys … I am not at all surprised to see that these guys have a consistent 1 star rating on Unilocal.I am sure if there would have been zero or negative star rating they would have got that as well!
My story — I called Sunnyvale Travel yesterday to check if they had good deals to India for the dates we were looking for (Rep Name: JAMILA) She suggested a deal and told us that she would block it for a day or so. We happened to find a better deal over orbitz and booked it yesterday.
1. As a courtesy I called her this morning to let her know that we went for another option so that she could use the ticket for someone else (I guess I was just being nice) When I told her that we went ahead with another option she started inquiring about the deal we got (VERY UNPROFESSIONAL — AND REALLY NONE OF HER BUSINESS)
2. I was kind of irritated at her tone as well. I told her that my husband booked the ticket and I didn’t have much details. To that she said «Oh really, how can it be that you don’t know the details». Was it so difficult for her to understand that I was not interested in giving her the details and was just trying to be polite instead of telling her «Its none of your business».
3. At this point I just wanted to get off the call and was repenting I even called her. So I told her «Anyways I just wanted to call you as a courtesy so you can unblock the ticket» to which she replied «This is not a courtesy call» At this point I was extremely irritated!!! I asked her if it was an obligation to book the ticket through them to which she squeamishly said «No». I told her usually people don’t return calls the way I did which apparently turned out to be a bad idea because of her unprofessional customer service and that she needs to work on her skills as a rep.
I am really surprised that these guys don’t get the basics of customer service. Just think about it — even though I didn’t book the ticket through them I would still have remained a potential customer for my future trips. I might have even recommended them to some of my friends in the future. Well, now see what they got out of me — A bad review on Unilocal and I will also make sure all of my friends stay away from these arrogant guys.
Additional pointer if you are browsing Unilocal to look for travel agents, you might want to check out some online options. It turns out to be not only reasonable, but also very flexible. Check
, orbitz, expedia, travelocity, hotwire, makemytrip and you will probably find better deals than what the agents would offer. Also looks like the airlines have good deals on Tuesdays & Wednesdays that you might want to keep in mind.