Terminix

I’d give zero stars if that was an option. The consistent feedback from most Unilocalers, and not just Sunnyvale, is that customer service is crap — no shows, long hold times, not getting ahold of anyone, constant upsells with not follow through. I have mentioned at least 7 times that they CANNOT come during the day because we have dogs that come and go as they please from the house to the yard. They need to schedule their visits before 9am on weekdays, after 5pm on weekdays or on weekends. We consistently come home to find a tag on our door that they were here and couldn’t spray because the dogs were out. HOW MANY TIMES DO I HAVE TO TELL YOU PEOPLE! Twice now a mutually agreed upon time has come and gone with no visit. What else does the CEO of this company need to know that this company needs to completely revamp the way they are scheduling, their customer service and their communication. The hunt is now on for the CEO’s email address cause this is a joke an almost laughable if you weren’t so pissed off at their lack of giving a damn. The BBB will also be hearing from me!

This is not necessarily the Sunnyvale location, it is Terminix in general. I made an appointment to start bi monthly service and have them come out and do an initial service. All wonderful on the phone, scheduled between 1 and 5 so I took a half day off from work. At 4:30 I called to just confirm, response, you are not on the schedule. then after waiting 35 minutes on hold to their dispatch they said the were sorry, etc, and that they could come the next day between 1 and 5, I told them I could not take another day off from work that I needed either prior to 9 am or after 5 they told me 5 – 7. I called the morning of the service at 8 am to confirm 5 – 7 and they told me after being on hold for another 20 minutes that I was scheduled from 1 – 5. I then again explained and the women said, «so is 1 – 5 okay». This is the worst company. Would never recommend them to anyone

3 stars for Service Technicians
–10 stars for bookkeeping
I have been struggling with Terminix ALL YEAR, yes since January 2015. They came out and did a commercial service. I paid the tech a check which he noted on the service report. Februrary I got a bill from Terminix. I called and told them I paid the tech. I kept getting more invoices, I called Terminix ⁴⁄₇ and 5/​5, they told me to stop payment and they would pay teh fees and issue a new invoice. May 1, a tech came out for service, I paid by check, which he noted o the service report. Now Terminix is calling me saying they are sending my account to collections because of non-​payment! Their technicians, local office and home office are completely out of synch!

I should have had read all the reviews on Unilocal and all the complains on BBB — prior to hiring terminix.
Stay away from them like Pest.
Their pest control did not work… we kept having a lot of bugs (earwigs, spiders, silverfish etc.)
What is appreciable though, is that they will come back for free to respray…
But here is what went wrong:
— We tipped the first guy, and learned later on that they are not supposed to accept tips. Well… I wont blame them for that. Maybe they are not paid enough, I don’t know.
— he did not spray inside the house with the right tool.
— their customer service is not good and not fast at all.
Then we requested to cancel the service. They never did it. They claim they had come to our house on day X and for months were asking us to pay the bill.
On day X we were home and no Terminix employee ever came. Terminix even claimed that we _​refused_​to sign the acknowledgement document ! LOL
And then I got an email from Terminix stating that service was rendered on day Y — a day where I work and was obviously not at home.
It took us months to dispute that. When they finally saw their automated emails stating wrong dates, they finally resolved the case.
I don’t understand why it is like this and so unmanaged…
Maybe their service for Termite works, I don’t know — but for sure I wont go through Terminix for termite control

I am not 100% sure this is the branch/​franchise or whatever — we are in Cupertino near DeAnza College/​Monta Vista High. I just had some smart-​mouthed kid come to my house with a Terminix shirt at 8:30p at night. I told him we were not interested and closed the door. He replies «Real fcking polite» and some other garbage. I open the door again and ask him how he’d like it if I can to his house at night, in the dark, after a long day at work. He responds «Come dude — come right now.» Walks closer to my door.
Um, no freaking way. Two thumbs WAY down. If you by chance are not the local store that sent this kid I greatly apologize. If this is your employee… 8:30p at night…

First they were going to be here 8 – 12 on Thursday. Never showed up. Then 8 – 12 on Saturday. Never showed up. Then 3 – 5 and never showed up. Very disappointed

Terminix did the fumigation of my house. Its service is great.
–The sales rep explained the procedures to me clearly. He was very responsive to my questions.
–The crew did the prep carefully and did not damage my plants around the house. They arrived on time and answered my numerous questions patiently. When they removed the tent, they carefully restored everything to the way it should be.

We tried to get some inspection done to remove the contingency before a house purchase. Twice the inspection was scheduled and twice it was a no show.(Once 3 hour window and another time 2 hour window.
No phone call. No warning. No apologies.
First time when called, by the end of the window, they mentioned there was some system problem and had to reschedule.
Next time, somebody answered very nicely and say it is scheduled and gave the number of the person supposed to come. when tried reaching that number, no response
Do not waste your time… They give you a 2-​hour window (!) and don’t show up.

Our Sunnyvale, CA rental had a great tenant move in last summer. These two are hardworking folks, with twin boys about 3 years old. They work all day and then come home to the boys — a nice family. We have two contracts with Terminix. One was started in early December, and one in the Spring. Each of these contracts with Terminix has it’s own schedule; I believe one is for subterranean and one is for dry-​wood. Terminix contacted our tenant to do an inspection in early December; which required that he come home from work, on a weekday, and sit for hours waiting for the inspector to arrive (you know, standard deal, 2 – 4 hour window), and now it looks like our great tenant gets to go thru that again! Terminix just called us saying that the dry-​wood inspection has to be done soon. What? This is crazy. Even if I lived there, and it’s a nice place, don’t get me wrong — I would be pretty unhappy if I had to come home from work twice to let the inspector do his thing. And, I’m sure it costs Terminix more to run their inspections like this. Not only do they have to call the owner twice, they also have to call the tenant twice, and they have to bill twice, and they have to send to guys out to the property… Is that inefficient or what? Not only in labor, but in customer hassle, gas, miles on their trucks, effort for the inspector… Come on, surely this isn’t correct? anyone?

I tried to get some inspection done. Twice the inspection was scheduled and twice it was a no show.
No phone call. No warning. No apologies.
They give you a 2-​hour window (!) and don’t show up.

December 2010 we had Pest Control Insulation installed in my Mom’s House in Los Altos by Terminix
Leroy was the estimator and he was very good, very friendly, and very professional. He also matched the price of the competitor. Then, even though it was last minute (year ending) he was able to get us scheduled at a conveinent time so that we could take advantage of the tax credit.
The installers were Henry and Walter, they arrived on time, they were exceptionally clean, neat, efficient, attentive, and courteous (even laying down tarps to cover our carpet)
They thanked us for their business and made sure we knew how to get in contact with them personally if their was any problems.
THEY WERE AWESOME!
CALL LEROY!!!
(408)690−2388 He’s Awesome!