Tesla Motors

Went in for a test drive and was welcomed by everyone. Nice group of people. The showroom is very small, but clean and minimalistic which adds to the charm of the Tesla brand. They offered me water and a nice breakdown of the Model S. I went in with the interest of the upcoming Model 3, but they didn’t know a whole lot but gave me all the info they had at the time. Happy with the treatment I got and glad to support a brand like Tesla.

My fiancé and I are in the market for a new car, and we were interested in Tesla. We called their sales department to set up an appointment to test drive. Uhm. Did they even train these girls how to talk to customers on the phone? It was seriously one of the worst experiences ever, and this is coming from someone who has visited many different car dealerships in the past.
We called to set up an appointment. The first girl that picked up the phone had the worst attitude. She seemed genuinely annoyed that we called to set up a test drive… There was a lot of «Uhm…» and «Okaaaayyy…» with an attitude, which really drove me crazy. Isn’t that your job, to make us feel welcomed and excited about coming into your showroom? Not speak to us as if we’re some kids that can’t afford your almighty special car. Anyways. We picked a time for the following day, although she ruined the excitement of test driving.
Few minutes later, we realized that we had to change the appointment. I guess changing schedule is such a difficult task? Because the second girl we spoke to on the phone was giving the same frustrating attitude. If these girls think this job is hard, maybe they need to go find something else, because it really isn’t working out for us customers or for the company.
Please please re-​train your girls how to speak on the phone. You might want to try listening to their recordings, if you have any. It’s scary that these girls are the first people that customers will be interacting with.
I’ll give 2 stars because their sales guy was decent.

I came for a scheduled test drive and had a very enjoyable experience!
Things I like:
— Jonathan, the salesperson, is knowledgeable and patient. He answered all my questions and provided suggestions beyond what I asked. I was deciding between buying Model S now vs. waiting to see what Model X is like first. Even though nobody knows the exact spec about Model X, Jonathan was still helpful in helping me think through the decision!
— I like how they have the exterior colors, seat colors /​materials, décor, and headliners all lay out, and you can just try your own mix and match. Also like how they have the wheel options displayed side by side for comparison. Why don’t other dealerships do this?
— Needless to say, the drive was mind blowing! Need I say more?
Things that could have been better (but by no means bad)
— The check-​in process took a little longer than expected and I had to repeat most of the basic info I already provided when I scheduled the test drive (e.g. address, email, etc). Because of this, my initial impression was actually not that good. However, it actually speaks volume how good the rest of the experience was that I walked out thinking this is 5 star overall!
— I wish they had a paired smartphone to show how the Tesla apps interact with the car. This part of the demo was lacking.

2^nd-​time, stopping by for the scheduled demo. Jonathan greeted me as I walked in. He was well prepared and informed about the appointment it was a very straight-​forward and quick process. Then onto the drive, I have to say the Model S drives beyond my expectations. I’ll have to write my driving impressions separately.
Another no pressure process, 5 stars all the way.
The email follow-​up is nice, wrapping up the whole experience with several links for more info. It’s a really well-​thought-​of sales presentation.
I’ve already started my calculations to figure out how I can afford one. Thank you, Jonathan and Tesla. :)

Came by to get a test drive but was told you have to be 25 to sign up for a test drive. Guess I’ll be waiting a few more months before I can drive one of these. Not too big a disappointment, rules are rules.
Overall they were very helpful and answered all my other questions even though they knew I wouldn’t be buying a car in the short term.
I like how all the sales people are practical. They make an effort to make sure buying a TESLA is the right decision for you, main question was do you have easy access to a charger.
Store was clean, well laid out and you could play with all the model S features (the one they had parked inside the store).
A friend of mine did test drive one and I sat in the back seat and was impressed with the car, it was so quiet! A Tesla salesperson sat in the car with us the whole test drive so my friend was hesitant to open it up, and she wasn’t really encouraging us to either so we didn’t feel the full potential of the car unfortunately. I know it’s there though :) I’ll make sure to ask if I can unleash the cars acceleration on the on ramp when I drive one.

Came by for a scheduled test drive the other day and the experience was pleasant. The check-​in process through the test drive and closure were all done with one knowledgeable product specialist.
The «60» series had some fantastic torque, due to the instantaneous torque of an electric vehicle. The regenerative brakes did take some getting used to… maybe there will be no need to hit the brakes in future electric vehicles?
Handling was surprisingly excellent, even with the optional 21″ rims and 35 profile tires!
…sadly the Model S was missing some pretty basic luxury features for a vehicles in this ~$ 90k price range: rear arm rest, blind spot monitor, ventilated seats, hooks for the dry cleaner etc.
.it was definitely a life changing experience! ;)