The Home Depot

This Home depot manager needs to take care
Cashiers here are skimming cash after charging customers over the price
2 bolts number for 5 dollars Then i asked why then its back to 70 cents per piece
Time 7.15 pm 2÷8÷2016 main checkout (not self)
Just a warning to manager and Home Depot get smart so we can too have not to go thru our receipts or give them a Raise
Overall sunnyvale home depot rocks Never no on returns
they kick but of lowes
Shopping here 20 years
I will upgrade to 4 stars after i hear from and i will give them my pro rewards number

SCAM ALERT!!! Home Depot is selling used and damaged merchandise as new. I am in the middle of a bathroom remodel and ordered an expensive Kohler faucet set from HD. Before leaving the store, my contractor opened the box and checked the material. I am glad he did! The bathtub faucet had scratch marks from a pair of pliers or a wrench on the side and back of the fixture. Definitely not what I am expecting when I spend between $ 600 — $ 700 on a faucet set.
Also ordered a specific model of a toilet seat. My contractor opened the box and found the screws were missing. Although I cannot prove it, I would be willing to bet this was also a recycled Home Depot return passed off as «new.» (At least the seat did not have any urine stains on it!).
When I pay top $ for NEW merchandise I expect better than to receive another customer’s recycled returns. Both of these items were ordered on line from the Home Depot website and then picked up at the Kifer Rd store.

KIDS BIRTHDAY PARTIES!!! WHO KNEW???
The 1^st Saturday of every month hosts a kids workshop. My kids LOVE getting to smack the hammer, slap on paint, and create new things just like their Daddy. So… while researching bday ideas, when I came across an obtuse comment about a Home Depot party I was compelled to investigate!
Home Depot provided a private room for 2 hours, ample seating for my party, building kits and aprons for the headcount provided, and full carte blanche for decorations/​food-​pizza, cake, etc… ALL FOR FREE!!! No cost! You read that right… a space, hosts, building material, and a kit to assemble (and keep)… all for FREE! It was a no brainer!
I had it in my mind that I might be on my own in sort of a back room scary kind of area, but I was willing to go for it anyway. WRONG!!! I was met with 2 employees, Cristalynn and Lana, who went ABOVE & BEYOND to help me with whatever I needed!!! They were friendly, excited, and eager to make it a great event! They helped me set up, usher/​direct guests to room, and helped kids with their kits. At one point, I left to pick up the pizza. Unbeknownst to me, kids had finished their building project while I was gone. Instead of kids bouncing off walls and going native in my absence, Lana and Cristalynn were on hand with coloring pages and crayons! Idle mischief/​potential coup thwarted! :)
I couldn’t have been happier :) Kids had a FANTASTIC time and parents were aglow with compliments for the event and especially the unique venue.
If you’re looking for a fun, unique, and fantastic time for the little builders in your family… look no further! This is the place, these are the ladies!
Thanks again!!!
Lana Alvarez, Specialty Sales Assistant Store Mgr 408−245−3686×102
and Cristalynn, Special Projects (I didn’t get her card, bummer)

Dig deep into the well of compassion when you shop here.

I was on a mission to buy a new area rug for my new living place and found one online that i fell in love with. We went to the store and it was nowhere to be found (pretty disappointing since i’m a huge online shopper). We were probably looking for over an hour, which by the way, the gentleman helping us was very helpful and went out of his way to look for this rug and it wasn’t even his department (too bad i didn’t catch his name but he was working late Sunday, November 8^th — older Hispanic male). Another associate started helping us too and felt for our time wasted looking for this rug that showed on their end as (2) in stock so she accommodated us with a very kind discount on a alternate rug selection, which by the way was a great choice and we’re extremely happy with. Her name is Lana. She provided me with her business card to contact her the next day to pick up this rug and just like every associate, they’re always busy — she communicated thoroughly with a different associate to assist me. All in all, great customer service at this location — I visited the East Palo Alto location prior to the Kifer and they are a total different breed — to say the least, they were OK with having an unhappy customer. I actually bought that rug and it showed that they had (2) online and they gave me the wrong one and associates i would ask help from just had a rude approach; one lady told me rudely that i need to give her better information before asking for help (wish i caught her name too). Some just luck out.

What’s going on with home depot? Worse service experience ever. Service people not willing to help. They think silos not client experience

There is a gentleman by the name of Jim who works in hardware. I usually buy tools in hardware and I have never ever been treated with as much respect as I am being treated by Jim. What can I say, I really appreciate this and I always try to shop here. Thank you!
This is good store but you should check the stock online before going here. Sometimes computer even their own says they have 20 items of something and we cant find it. But what couonts the most to me is that they treat you right and they do, well at least Jim really does.

This place is great if you don’t need help. I sadly did so I had to hunt down a person which in itself is a nightmare since literally 3 people in a row pretended to not see and/​or hear me. When I finally got someone to help they told me to find someone else (what is this, where’s Waldo?!). 5 mins or an hour later, I lost track of time, I found the chosen one they blankly bolted to the spot where my item might be and left before I even fully got there. Thanks?

I’ve been here because I’ve had to, but if you have a choice on where to go for your hardware needs, try and go elsewhere.
Parking and entering is kind of a hot mess, because the turn-​in off Fair Oaks heading south is basically at a stoplight that won’t turn green for a very long time, and there’s tons of loitering outside from folks looking for work.
Prices and everything else are what you’d expect, but if possible, no what you want and just get out.

This Home Depot location has terrible customer service. I asked one of the staff for assistance to get some wire cut and apparently there is only one person in the whole entire store who is certified to do so. I waited 20 minutes for that guy and still did not get anyone to help. When I went to customer service to ask again, she said «I already asked!» I just walked out after that. Can you at least get two people certified to cut wire?

The worst Home Depot I have ever been to– if I could give them no stars, I would. Shelves always in disarray, inventory gone and not replenished, waiting and waiting for assistance on carpet, blinds and sheds– on a weekday! I feel like I’m at Walmart when I come here.
Ordering flooring was a nightmare. I had a hard time getting answers to my questions (HD staff knew nothing) and their contractor did a sloppy job. Next time I’ll pay the extra few hundred dollars and go directly to the installer. Much less stress.

So today I went to this Home Depot on kifer.
So I got a few things for my backyard. And wen I went in (since garden was closed). A huge line was piling up. I only seen one cashier. She look like she was stressing out. But she kept it calm with a smile :). I’ve never seen her there before. I’m guessing she’s new. And she apologized and said Home Depot was under staff. If I were manager there. I would promote her. Her name is Dianna. She still kept calm with customers yelling at her while this other older guy was to himself at the other side self checkout. So yes. That was my experience there this week.

Went to the Sunnyvale store after not being able to find anyone to help me T the paint counter at the Lowe’s up the road. Home Depot had two knowledgeable and helpful people manning their paint counter.
On top of that, the woman who was overseeing the self checkout area, which I wasn’t even planning to use, offered to scan all my items for me. So, basically, regular checkout service t the self checkout. It was a nice little customer service bonus.
I like that this Home Depot seems to hire a lot of retirees to work the floor. Many of them have he aura of being former handymen, or woodworking hobbyists, or engineers. You get the feeling they could walk you through finding the right parts to build your own airplane or something.

So my experience is purely based on the shopping part — I never used any of their services or rented equipment.
Finding things in this big market can tricky but staff is always helpful to answer a question or two. Also, exchanging and getting a refund was no problem the other day. Great gardening section attached to the hall.
Self-​check out available, plus food truck on the large parking lot. Score.

I placed a special order for a door at this HD about 6 weeks ago or so… Everything that HD could’ve messed up, they did, from placing the order to scheduling the delivery. When the door finally arrived at my house I discovered they’d lost the handset which was packaged separately, so they had to re-​order it. They called yesterday and said it would be at the Customer Service desk, ready for pick up.
Today they kept me waiting over 20 minutes while they fetched the thing from the warehouse (so why did they tell me on the phone yesterday it would be ready to go?). When the box finally got there, the service rep started helping me go through the package to make sure it was right (because my confidence in HD is shot by now), but her team lead interrupts her to work out her break time arrangements (!)
So I said «excuse me, she’s helping a customer here and I’m in a hurry…» to which I got some push back («this’ll only take a minute…») and when I insisted it wait, I got the eye roll and the «what a bitch» look. Mind you, this all took place in front of the Store Manager who was standing right there because I had just finished giving him a piece of my mind over a few (not nearly all) of the other things they’d already screwed up on this order. And he said… nothing. Not a damn thing to this person’s shitty attitude. So Goodbye HD. I will not bother you with my money ever again.

My Moms house had been Burglarized recently. The Burglars had cut all the Electric Cords off the Lamps, Appliances and TVs.
There was a Lamp that my Mom had that I always liked and my Mom didnt want it no more since the Burgulars had difiled and vandalized it.
So She let me have it.
The Lamp Shade was busted so I tossed it. I disassembled it and cleaned it. Luckily the Scumbag Burgulars didnt Crack it.
I went to Home Depot to find a Replacement Lamp Cord and Bulb. To aid in my rebuild of the Vintage Lamp.
I rolled there in my Whip Big Ken and rolled in.
I asked a Sales Associate for assistance in finding what I needed .
She wasnt much Help, she had only been there a week and didnt know much.
Luckily I was able to find everything I needed except a Lamp Shade .
I rolled home and started on my new project.

This store gives me the worst shopping experience ever. I wish I could give 0 or negative stars for rating.
I was returning a few doors with mirrors on the back. It took my contractor a lot of effort to carry the fragile doors to the store. The store closed at 9pm and the doors were carried there at 9:01pm. I was actually waiting at the service desk before 9pm before the doors were carried to the service desk.
The clerk refused to help us with the returning. But he has spent about 15 minutes arguing with us at the entrance and just didn’t want to help us with a simple return that may just took him 3 minutes.
We had to carry the fragile and heavy doors all the way back to my house. And we had to carry them back to the store next morning. And by the way, it was their mistake on the order in the first place that got us those wrong doors.
I wish I shopped these doors at the Lowes near by. It would have been a much better experience.

Mixed feelings. Hate the whole deal with the «workers» lining the street out front, just seems shady.
Usually have good prices but it is a crap shoot between here and the lowes as to which will be cheaper on any individual item.
I had an extraordinarily poor experience at this location returning an item. I followed the rules and played there games but it ended up taking an hour with having to raise my voice and get the store manager before the store policy was actually followed.
Store in always in a state of chaos. If you have the time to search yoy will find what you need. Staff other than the returns people are friendly enough.

How many Home Depot employees does it take to copy a key, I’ll never know because I gave up after 3 tries and went to Lowes. In total I had 2 keys to copy. I’m just going to list my trips down because there were so many mistakes done by their employees. The employees here aside from the manager are lethargic and don’t particularly give me the confidence that they know what they are doing.
Key 1 Trip 1: The key is too thick, and gets jammed in the keyhole.
Key 2 Trip 1: The key’s shoulders are not properly aligned (the employee used the wrong blank).
Key 1 Trip 2: They got it right!
Key 2 Trip 2: The key clearly has a tooth that isn’t correct (I was in a rush for another appointment so I couldn’t tell, but you’d think the employee would at least compare the keys).
Key 2 Trip 3: I finally talk to one of the nicest employees, but sadly the key is still incorrect. The key was slightly too long, probably wasn’t put in the machine entirely.
So in the end, I took my key to Lowes where they have one of those automated machines to copy keys, it did it perfectly. Lowes: 1 Home Depot: 0.

Haven’t been back. I’m just going to say it: I’ve been eyeballed and then followed around (in the store –at a distance, but obviously followed) by the guys standing around the front of the store’s parking lot, waiting for someone to offer them odd-​job work.
When I go to a place alone or with my daughter (who is distracting at times), the last thing I want to do is to feel like I have to keep an extra eye out.
I used to like going here, because I find that their garden dept. and some of their merch is pretty cool, but it’s not worth it to me anymore to feel as though I might be under a lens from the moment I pull my mommy-​mobile into the lot, so I’ll go to Lowe’s or OSH instead if I’m shopping solo.