Yellow Cab Taxi Airport Ride

The driver never came and when I called to find out, they said they don’t know what happened to the first driver but they sent another driver 10 minutes later and when I told them to cancel the order, the person on the other side of the phone said «drive yourself».
Never again…

I had to go to the post office due to a postal worker’s error, and had no car. I played «yellow cab roulette» (I mean, aren’t they all yellow cab something?) and what do you know? I got a shiny, huge towncar to drive me.
Look, I’m ‘po’, as in I can’t afford the ‘or’. However, the occasional taxi drive, when needed, is a lot cheaper in California than owning a car, registering, insuring, smogging, etc. So screw it. I called, and they said about 15 min. It was more like 20, but w/​e.
The guy even waited for me in the parking lot while the post office looked for the package, whereas most drivers want to be paid and take off and say call back when you’re done. I mean, it’s the post office.
Then, they didn’t have it there, so I had to go to another post office. Thankfully I saw the mailman who actually realized his mistake and personally went to find the package at the office and got it for me. But, I got out of the house, and my back (which has been hurt by a car accident) wasn’t hurt, and I felt like I had a personal driver for a bit of the day, instead of a taxi, since the car was SO BIG! and clean, and the guy was so friendly. I asked if I could post his name but he declined (some people don’t want to be Unilocaled personally, I respect that).
Not sure what’s with all the one stars, I respect and abide by Unilocal (oh Unilocal,you complete me) so I was anxious about this, but he called twice to tell me he was coming and where his progress was, and trusted me to not short him or leave at both offices!
Best of all I had fun pretending I was this rich person who had a towncar and driver for a while, hahaha. Sort of worth the price. I was pretty shocked when I had it pull up and he rolled down the window saying «you called for a taxi?». I got to see the bay and also, he didn’t drive like a lot of cab drivers do, which hurts my back, everything was smooth and deliberate, no hard braking, and he turned up the A/​C without me asking, when I took my sweater off (I’m shy).
Even though my day was crazy and the ride didn’t work to get the package, I saw the post office driver in the end, and that was good (and for another review). A+. I should have gotten his name, maybe I’ll call and get it so I can request it for later rides.

Made an appointment for 2:15 PM. 2:20 I call because no one has showed up. Their response, «oh he’s not their yet? Ok he’ll be there in about two minutes.» 2:26 I get a call, «I’m on my way, I’ll be there in about 3 mins.» Arrives at 2:32. I can’t imagine what would have happened if I didn’t call. I’m a patient guy but I expect some professional services for all the stars they have.

No idea how these guys got a high rating, first time I have used them. Got an email confirming the reservation, they never showed up.
Called to check where the driver was, got a pretty terse response, no apology, saying they would get a driver. Used Rainbow cabs multiple times in the past when it was opened and they never let me down like this.
N

I needed a taxi to the airport because my car broke down on my way. In a panic I called and they were there in 15 mins and got me to the airport with time to spare. Great service!!! They truly saved the day. Nice car and professional service.

I must say that I am very disappointed. They canceled my reservation at the very last minute by simply no-​show without even bothering in making a courtesy call to me. I scheduled a SFO pickup and double confirm using on-​air Wifi before landing. My luggage was delayed/​misplaced and I was traveling with a toddle; thus it took longer than expected (even w/​business class). It took 1.5 hour for me (after landing) to get out the airport and when I called the driver — he told me that he didn’t want to wait so he left. What? You should arrive 1 hour after landing and wait at least 1 hour. If you arrived when the flight was landing, it’s YOUR problem. It took at least 45mins — 60 mins on average to get out SFO. It’s common sense. Last time I got out in 30 mins (traveled alone + business class), I wait the driver for 20 minutes because I understand that they will «estimate» the gap.
In a word, they simply cancel you because you never got a true reservation. If they can find someone nearby, they call the guy and gave you a ride (and they charge a commission). They always picked me up via some personal car (not yellow taxi). I paid them taxi fare because I would like to deal with a company that honor their reputation. Otherwise, I could simply go with Über. I will never book with them again, and I suggest you to do the same, unless you want to have a no-​show at the very last minute after you get out of your airport. (The airport taxi will charge 50% if you need to 15miles or more, so basically you will be robbed then).

Cab didn’t show up! Had asked for a airport drop at 4 am. Didn’t show up till 430. Had to take an über…

Cab never showed up! (I even had an email confirmation a night before!) And, The phone went directly to the voicemail when I tried to call. There is no one answering the phone. What!!!
Luckily, I was able to find a friend to give me a ride to the airport at very last minute. I almost missed my flight!
This is not the service I would of expect from a taxi or cab company. Very unprofessional and I am very disappointed. I would not recommend it. I will not use this service again.

«When your early, your on time. When your on time your late, and when your late your f…» That was what I learned from military. This company is not worth calling for pick ups to the airports.
I had requested a day ahead for airport pick up. On the day of travel, I called again early in the morning to confirm I was getting pick up at the time I requested for. Time was ticking. No call from taxi service of driver status on the way, or will be late. 5 min pass the requested time of pick up. I didn’t want to gamble with the taxi service if it’s coming or not. Decided to drive, and on the way to the airport I get a call from taxi service. So at this point I cancelled the service for being late.

Dear Yellow Taxi Air Cab,
Thank you so much for not showing up. I made an online reservation the day before my travel and got a confirmation email. The next day, I waited for more than 10 min but no one showed up. I was lucky enough to get my flight in extremis.
I’ll save your details for my nemesis.
Sincerely,

Made a reservation for a taxi pick-​up to the airport and they NEVER SHOWED UP to my house. I started running late but found an app called Über that saved me from missing my flight. The taxi from Über literally showed up in a few minutes, great service and got me to the airport in time.
I will never use or recommend Yellow Cab Taxi.

I was misleaded by Unilocal reviews and called this taxi for the drop off at San Jose airport. It is about to pick me up at 2pm, instead the driver had arrived at 2.15pm and I had to wait outside until his arrival.
Secondly I did clearly tell my address and he didn’t listen. Instead of picking up at my apartment he was waiting at the leasing office and I had to walk until there!
Having said that, I had a very frustrating experience and I don’t recommend this cab service to anyone!
Thanks,
Phani

Don’t ever use this taxi service. I believe all the reviews have been posted by taxi company itself.
Hi Gurgit,
Yes you are correct, I should be more elaborate. First of all, I am not a competitor but a customer who had ordered a cab.
Once the cab was at my apartments, I got a call to which I replied that I am on my way. It took me 3 – 4 minutes to reach the apartment gate, however, to my disappointment, the driver did not wait at all and left without informing. I made many calls which went unanswered.
I was so disappointed with this experience.
Thanks

Clean and good cars for long drive. Gary picked me up at the right time and drove till sfo. Will recommend this for any long distance travel

I started to travel more often recently, every other week or so I need a ride to SFO. And these gentlemen shown how to make it right.
Very easy to schedule (e-​mail, sms, call), always on time and reasonably priced.
The cars are clean, comfy and well maintained. The drivers are friendly and can either talk with you all the ride or let you relax on your own.
I have no reasons try any other taxi service, simply not sure what can be improved.

I have taken this service many times. The taxi has always been on schedule for me and driver always give me a call to confirm.
The fare are reasonable and the cars are well maintained. I would definetly be recomending this service to anyone who needs a good and timely service.

Excellent and reliable service ! No need to try any other car service. They are friendly
Courteous, on time, offer fare flat rates to sfo and Sjc the cars are immaculately clean and comfortable
Highly recommend

I called this company to get a ride to airport. I was traveling with the kids. Gary came on time. He even had a car seat for our little one. He provides us with friendly and professional service with affordable price in a very clean vehicle.
I really like their service. I will definitely recommend them to everyone.

Well, my cab never showed up so as you can imagine this was a terrible second experience. I had ordered a cab to pick me up for a business trip and when it was late I decided to call and check in on its status. Was told that the driver was «on his way» and another five minutes passed with again no driver.
Tried to call to just cancel the cab but my call was ignored. Terrible experience, order an über instead.

After a fun night of celebrating my cousin’s husband’s birthday in downtown Sunnyvale, it was time to head back to our friend’s house.
Being the responsible family member, I gathered up my cousins I came to the party with. After gathering up my cousins, I find one of them ditching us hours before. It was up to me to find a way back.
With what battery charge I had left on my phone, I Unilocaled a taxi service in the area. Yellow Cab came in my search and I proceeded to call them. The call was quick and as fast as the cab. Within minutes of calling for the cab, one was already waiting for us. The cab accommodated our party of 5 easily.
Luckily, I remembered our address destination. The drive was smooth and not rushed. Our cab driver was friendly. Thanks Yellow Cab for your service!