LensCrafters

If you want to deal with complete incompetence and not receive an eye exam, go here, but be sure to make an appointment first. I made an appointment today, showed up on time with insurance (very good insurance at that) in hand. Another gentleman showed up at the same time, no appointment and no insurance. he was seen immediately. The receptionist sat there complaining that her computer was down and the number for my insurance company wasn’t working so she couldn’t get an authorization. Helpful hint, when you’re on the automated phone prompts and they’re asking you why you’re calling, you don’t mumble an entire paragraph of information. After wasting 20 minutes of my lunch hour trying to even get to a room with an eye chart I gave up and left.
I even pulled up my benefits on my phone to show her so she knew that I had current coverage and how much everything on my plan cost. This way she could charge me appropriately while she attempted to get them on the phone for an authorization. Hell, I would have let her charge my card full price and then refund me the difference once she finally got a hold of my insurance company.
Because of your incompetence you lost whatever a contact lens eye exam costs, a years worth of my ridiculously expensive contacts, a new pair of glasses, and a new pair of sunglasses. I will happily take my business back to Target where they get me in and out in 30 minutes with no hassles.

I decided to give Lens Crafter a try instead of going to my optometrist. They gave me a very thorough exam and accepted my insurance. I found the frames that I wanted and sat down to choose my lens. My current glasses have Verilux lens and I wanted the same again. The technician agreed and said that Verilux was the best, however when she told me that the cost was $ 580 for just the lens I about had a stroke! I told her that this was a rip off. I bought the frames and left. I got the same «Verilux» lens the following day at my optometrist for $ 190. Beware of Lens Crafter… they are a bunch of thieves.

Great, attentive service. I see Lenscrafters as a more poshy, upscale eyeglass chain. More expensive than others, but the quality of the products they sell are impeccable. This particular location has some great staff. Unfortunately, it’s located next to a depressing JCPenney’s outlet and some «carousel» in Sawgrass Mills Mall, so it can get lost in the mix and can be hard to find.

I’ve never been to LensCrafters before, so I wasn’t really sure what to expect from a «chain» optical store (I’ve always purchased my frames from those guys who have about 100 sq. ft. of floor space in the optometrist’s office).
This place was great. The sales staff spent a lot of time helping me find the right frames. I had some real specific specifications for my new frames, and they must have had me try on about 40 or 50 pairs.
The only thing that disappointed me was that the frames I picked weren’t covered under a 30% off sale the franchise was running. However, the store manager, Kevin Cohen, gave me the discount anyway. I didn’t even really have to ask him, he just did it. That’s good customer service.
About three weeks after I got my new glasses, one of the arms appeared to be a little loose. It wasn’t the screw, rather it ended up being the spring on the inside. I took it back and they fixed it without an issue. However, the employee who performed the adjustment told me that these particular frames are known to have this design issue and warned me that it will probably happen again. He offered me a new frame if I wanted it, but he demonstrated the same problem with the new pair, so I declined. Because LensCrafters provides a lifetime adjustment warranty, he said to bring them back whenever I want.
Overall, I was very pleased with my experience, but I’m knocking off a star because I would have appreciated the sales staff from my first visit warning me about the «design» issue in the frames I purchased. For $ 200, I thought I would get something a bit more solid, but Made in China is still Made in China.