Protocool Cooling Solutions

Here’s my experience with Protocool and Trane:
Seven years ago on 6÷25÷07, I had a brand new Trane 3 Ton 13.0 SEER model #TCK036B installed at my home in Plantation. This unit was recommended by Protocool’s vice president Chris Pompilio. Only two years later, I began to have problems with it, mainly with the unit freezing up. I’d regularly have to hose the ice off of it and let it sit for a couple hours before running it again. I’ve already had to replace expensive parts, including the TXV and fan motor in 2009. So far this year, on 5÷27÷14, the fan stopped working again and a Protocool technician came out to repair the dual capacitor. Two days later, on 5÷29÷14, no cold air again. A Protocool technician came back out to inspect the unit and told me the TXV was sticking and that he propped it open to allow air to flow. The invoice I was left with that morning stated «warranty» under total. Later that day, I received a call from Protocool that I would need to replace the TXV (this same repair was already done in 2009). Later that day, I authorized payment in the amount of $ 195 to be placed on my credit card for the work done on ⁵⁄₂₇ and advised the office that I do not want to proceed with repair of the TXV, however, upon review of my recent credit card bill, I noticed a $ 365 charge from Protocool. I called the office and spoke to Patty who advised me that the additional charge of $ 170 was for the technician visit on ⁵⁄₂₉ and a «temporary fix» of the TXV. She then explained to me that the valve will stop working soon if I do not have it properly repaired. I found this very surprising because the invoice I was given that morning by the technician stated «warranty» under the total. There was no dollar amount and I was never told about any charges incurred that morning when I spoke to the office to make payment for the amount owed from ⁵⁄₂₇. I was only informed of the price it would cost to repair the TXV which I declined. I have disputed this charge with my credit card as I was not made aware of this charge at the time I made payment, did not authorize it, and have documentation showing that nothing was owed for the visit on ⁵⁄₂₉. I am now receiving calls from Protocool saying that I need to pay the amount since I had it removed from my credit card. I will not have Protocool back out at my home and will never recommend this company to anyone. The Trane unit I’m now stuck with is a piece of junk and a constant money sucker. Just a few weeks ago, I had to have the fan motor replaced again (this same repair was also already done in 2009). I had an independent technician make the repair this time. I know of units that have worked fine for over 20 years with no major issues, so I am confused as to why my unit has had so many problems starting just a couple years after installation. Further, I have asked to speak directly with Chris, but am always told that he is very busy and that a message would be given to him to call me back. I have yet to receive a call back. Do your research on Trane before purchasing:
. Hopefully this review will be useful to others. Unless you have nothing better to spend your money on, learn from my experience and don’t go with Trane or Protocool.