Bingham’s Cyclery

I was visiting Utah from Virginia for three weeks and shipped my bike to keep up my training schedule for Ironman. When I put the bike back together I had some shifting issues with my rear derailluer. Bingham’s was the closest shop to where I was staying and they took the bike about an hour before closing and tried to get it fixed. The part they had didn’t fit, but they had it finished almost as soon as they opened the next day (a Saturday). Awesome service and awesome cost for getting the bike out next day. Can’t get that kind of service in Virginia! 5 stars for an awesome crew at Bingham’s!

I’ve patronized Bingham for a few years. Bought a new Enduro there last year with a service contract and have been super impressed with their service and quality. I like that they «specialize» in Specialized mountain bikes and only sell that brand (at least for mountain/​road bikes). The apparel and accessories selection isn’t great but I buy all that stuff online anyway. Staff is friendly and helpful.

Had to stop by to pick up a pair of socks from a local bike shop. My first try at the north Ogden location was a no-​go, just smalls and XLs. This shop had a great selection of socks. The rest of the shop was open and looked well stocked. If I were local, this would probably be my bike shop.

***UPDATE***
I raised this review one star because when I went back to get the problem fixed, Bingham Cyclery could not have been nicer. They fixed the serial #‘s on the receipt, took time to hep with the LED light issues, and helped me find panniers that fit.
Review:
My husband and I went to the Bingham Cyclery location in downtown Salt Lake City. Both locations are part of the same company, as listed on the website. However, only the Sandy location is on Unilocal.
We purchased two bicycles, which we absolutely love. However, service at the downtown store is a problem.
Sizing Problems
On the day we chose the bikes, the salesman recommended my husband use an XL bike frame, although they had none in stock for him to try. We put in a special order for two bicycles – one for me and one for my husband. Mine was a L, his was an XL.
Unfulfilled Promises
The salesman promised that when our special-​ordered bikes arrived, he would show me how to use the gears (most of my previous bikes never had them), adjust my seat to the proper position, and answer questions.
When we arrived to pick up the bikes, the same salesman was there, but rather than adjust our seats and make sure the XL bike frame truly fit my husband properly, he rushed us out of the store.
My husband’s XL frame had multiple sizing problems (but chief among them: no clearance over the bar – not good or safe for men– and by the way, the L in that same model would have been problematic, too, although not as bad… so the salesman was sort of right. Sizing was wrong, but so was the whole model, really). My husband went back the next day and exchanged his bike for a L in a different model. Actually, he ended up getting the same model bike that I chose, and it fits him perfectly.
Multiple Errors with a Simple Order
I was checking the store receipt to get ready to register the bikes, and I noticed several errors:
1. My bike’s serial # is nowhere to be found on the original receipt. It *should* have been, since it was in our original order. I even checked the exchange receipt to see if it might have been put there — nope.
2. The serial # for my husband’s L is on the *original* receipt! How can that be? On the day we picked up the bikes, we purchased my bike in L + the original XL that did not fit him. They were two different models and sizes. So the serial # for my husband’s L (which he did not get until he exchanged it the next day) should NOT appear on the original receipt. It seems they scanned the wrong bike on our original order. Imagine if my husband had never exchanged his bike! Someone else would have purchased the other model, which is the serial # on both our receipts… not good.
3. The serial # for my husband’s bike is also on the exchange receipt. This makes it look like we have two bikes with the same serial #.
4. As for the XL that my husband had to exchange. Yep, they got those numbers wrong, too. One serial # shows up on the original receipt, and a totally different serial # shows up on the exchange receipt. Um, it was the same bike. He bought it and took it back for an exchange. How could the serial number magically change?
5. My bike and the one my husband eventually got (same model) were to have integrated LED lights. On mine, the LED lights work. On his, no batteries. Why the inconsistency with that? If the shop installs batteries for one, they should do it for all. Case closed.
6. To top it all off, the original receipt had our address wrong the first time around (it said we live in Sandy, when we really live in SLC).
Wrong bike frame sizes, rushing us out of the store, and getting every single serial # incorrect?
I am *terrified* to take my bicycle in for the «extended service plan» if this is how the store keeps records. What is to stop them from giving my bike to someone else because they mix up the serial numbers? How can I trust them not to lose it or roll it onto the sales floor?
Now, instead of getting some of my work done today, I have to call the store and possibly ride down to get the serial #‘s corrected. Otherwise, it will look like I don’t even own my bike or have the extended service plan!
The lowdown: GREAT bikes, nice sales staff when you are choosing a bike, messy record-​keeping, not-​so-​great service once you lay down the money on the bike.