Horizons At Rock Creek

The worst rental experience of my life… filthy unreliable and misrepresented… they have so many issues its hard to find a place to start… I was moved into a unit that had bedbugs! It took the management weeks to get back to me… they brought in «pest control» who sprayed my bed with chemicals… After weeks more of complaints… They brought in an expert who said the unit was so infested that the bugs had been there for a year prior to my move in… there are so many more issues that it is not worth risking your personal belongings or your family… Don’t live here… my furniture will need to be stored for 18 months now to ensure it won’t be moved into a new place…

This review is in reflection of Bell Flatirons. The company that took over Horizons.
Hard pass.
Short Version: You can pay the exact same rent and live downtown Boulder. Management is a special kind of incompetent and have zero interest in assisting the residents. Rent increases. Fee increases.
Longer Version: I moved into this complex in April 2015. I had reserved/​put down a deposit for the apartment 3 months in advance. The day I moved in I discovered that the complex was sold to a new company and I was never notified. Upon moving in, I discovered water damage in the attached garage, cracks along every wall and the dish washer falling out of it’s molding. The apartment appearance is very lovely and the amenities are really what caused me to lease. But, our neighbors had to move out because their rent was raised $ 300 and they are already paying $ 200 more than we are for the same apartment set up. So we will have to move out at the end of our lease because our rent is going to be increased by at least $ 500…even though there is no improvements to the property. I contacted maintenance and residential services regarding the water damage in the garage as I was concerned for the apartment that the long term damage would be costly for them. The result so far has been 1.5 months (and counting) of my garage drywall being ripped out, dehumidifiers and fans running ²⁴⁄₇ (on my outlets and my bill). The garage is the main entrance into the house and it is completely unusable. I called residential services and asked when we could expect to use the garage again and requested a discount on rent for each month the garage was not available to us. I felt like this was a reasonable request as the attached garage is part of the rent we pay for each month and what was agreed upon in the lease. I was informed by the manage on duty that they did not know when the work would be finished and they were not able to give me a discount. So, I’m paying more in utilities for the work to be done, I’m unable to use the garage in which I am paying for, management can’t tell me when it will be ready and is completely unwilling to reimburse me for the money I’m spending for them to fix THEIR building. In addition, the workers who were in the garage used our bathroom while in our house. I’m not sure why they even had access to the house if the garage was all they needed. We also rescued a dog during this time and the residential services had us pay the «new» pet fees, even though we signed a lease under pet fees that were much less. The staff person then told me that, «These are the kinds of things you have to consider when you choose to get an animal.» No, these are the kinds of things management should consider if you want people to live on your property.
It is a lovely apartment complex with lots of nice amenities. However, the management is rigidly and intentionally unhelpful. I am moving out as soon as I can. I would highly suggest looking elsewhere.

This has got to be one of the worst places to live in the area. It seems to have gotten worse since it was taken over by Bell. Don’t move here.

I realize that Horizons at Rock Creek just changed hands and is now under new management. However, when it was Horizons, we lived there for just over a year.
I have read some of the complaints about Horizons at Rock Creek, like they ‘don’t clean up ice and snow.’ Horizons made it quite clear in their original lease and paperwork that they clean the streets and sidewalks, but it is up to tenants to clean their own driveways. The maintenance was responsive as maintenance can be. We had some small issues and they were fixed within a few days.
By the way, we had to move to other accomodations because of the floods of 2013 affecting areas around where we lived.
The Horizons place was reasonably cleaned, painted and prepped when we moved in and everything worked. The largest drawback to the property itself was that some of the foundations of the properties with garages underneath the units had subsided and the garages did not drain the water outward toward the street. So when it snowed, water pooled against the lower-​level walls and wet the walls. Management knew about the issues and was in the process of re-​building some of the garages to eliminate that problem. But, it was a good thing. The owners were investing in making sure that the properties were liveable and usable.
The bad side: They raise the rent 15 to 20% every time you re-​sign a lease with them. And, we have allergies in our family and every time someone moved out, they pull out the paint. It reeks of paint about 95% of the time there and caused our allergies to blow up.
The good: They will allow you to exit your lease with no penalty if a health condition prevents you from staying in their apartments. We had some drastic health issues arise that caused us to not be able to use stairs and we had doctor’s orders to move in to a one-​level dwelling with no stairs. The Horizons management (then under Simpson Properties) allowed us out from under the lease requirements. If they were still under Simpson and we needed a place to live, I think that we would go back.
Now they are under Bell Partners, who purchased the property in April of 2015. Not sure what types of changes they will bring.

Absolutely the worst place I have ever lived and here are the reason.
1. The property NEVER clean up the ice and snow. I slid on ice on the sidewalk and broke my pelvis in three places. When I came back from the hospital, I was crudely refused to get help getting back to my apartment because of liability issues.
2. One day the shower ceiling blew through, all the water from upstairs flooded the entire apartment. The property used big blowers to dry out the place for days and I was the one that takes the bill. Thankfully I was not right underneath the ceiling in the shower to get killed!
3. The property refused to take the energy bill AFTER my last day at the apartment. They argue that I didn’t change my name out therefore I had to pay for it — bluntly robberies!
So for your physical and mental health, please AVOID this place. Or you will end up like how I was, spent hours on the phone arguing with them about who is paying their bills and worse off, broken hips that will haunt me for life time!

Do yourself a favor and look elsewhere. I lived at this place a couple years and can only say things got worse. My car got keyed and I called the office and they could have cared less. A few weeks later, we received a note on our door «they were adding more lights». The keying happened to over 100 cars. The parking is always sparse as well. Our bathroom wouldn’t stop leaking, so we had to literally shut it off for weeks because maintenance never would come and had to be fixed 3 different times. As tenants, we had to call and check on when things were going to be fixed, when you pay that amount for rent– I expect a lot more. You can do better than this place. The managment can be quite unpleasant to work with as well. The location is great but there are so many other places you can find in the area.

Seriously? This is the best you can do?

WORST PLACE I HAVE EVER LIVED! The only «good thing» I can say about this place is the location. The positive things end there.
I have yet to talk to someone face-​to-​face (including people that live there) are happy with the management. To say they screw people over is an understatement. WAY over priced! It took months and months for them to fix things that were simple. They LIED about «rent control» and that our rent would not change. It did. We were told we would hear, and I quote «about one airplane a day”-lets just say it is more about one every 15 minutes.
The management… well, I am Shocked they are allowed to still be in businesses. They talked down to us-​when I got ROBBED AND had my car broken into while on their property, they said it was «out of their hands». I have never felt so dis-​respected that I did from the management.
Parking is HORRIBLE! No places to park your car-​plan on walking far to get to your apartment. No more needs to be said.
We actually started calling the Horizons a «Cesspool» from all of the dog crap that was everywhere. They have dog spots-​but very very rarely poop bags. The drainage is AWFUL-​so plan on stepping on LOTS of wet dog poop.
I would not live in the that place if someone paid me. Live ANYWHERE else!

We lived there for a year and our biggest complaint
was the parking. We were four people and four cars. We had a garage but then had to fight to find parking if we got home late. We would debate if we should go out because of parking. We lived in the Cross Creek section at the very bottom. Just be prepared for no parking if you move there. The office staff told us to park at club house and walk back. Really? With snow and rain? We moved!

We lived here for about a year from late May 2013 through 2014. We moved from out of state and didn’t know the area. The reason we moved out was because we purchased a home.
The Good:
* The location is great. It’s close to open space trails, Superior, Louisville, Lafayette and Boulder. Having the mall close by is nice if you’re looking for convenience and familiarity, which at the time we moved here we were. If you have kids, the school system is top notch.
* The amenities are plentiful including the rec center and the pools. We used the pools a few times and the rec center once or twice; not as often as we would have thought.
* The apartment itself was nice. We had a 1 bedroom with loft and an attached garage. The appliances and finishes were all pretty basic but got the job done. There was plenty of storage.
* The scenery and the views are great.
The Bad:
* Maintenance was sometimes slow to fix issues. For example, our washer knob broke a few months in to no fault of ours and it was never repaired by the time we left. We kept hearing that it was a new machine and they were filing a warranty claim. Not really the end of the world but a bit frustrating. In another instance, our dishwasher leaked and they came over to fix it that afternoon (the cynic in my believes it’s because the water could potentially damage their property versus the washer knob is just an inconvenience).
* Parking. We had a one car garage and then room in the driveway for another car, which worked out for the two of us. However, guest parking was minimal or they’d have to park near the clubhouse. Towards the end of our lease, they began a large renovation project on one of the nearby buildings. A large chunk of parking was used up by dumpsters and building materials and occasionally construction workers would park in the available spots even though they were supposedly forbidden from doing so. Consider this anecdotal evidence but I noticed a lot of people using their garages for storage rather than for parking.
* Some of the monthly fees felt like nickle and dime like the fee for valet trash and the fact that you have to use their utility payment system, AUM, which charges a convenience fee to pay for trash and water. To those complaining about the Town of Superior fee, well, that’s with the Town of Superior. We looked at houses in Superior and a lot of the Rock Creek area was subject to them via the HOA. Either way, definitely read the fine print of the lease as it’s all there so you can get a better picture of what you’ll be paying other than just the rent.
The Neutral:
* I could be part of the problem but my expectations on apartment managers and personnel isn’t very high. Typically my encounters with the staff here, such as when retrieving packages and when signing the lease, were pleasant but occasionally they were less than pleasant. I just chalked it up to people have bad days. Anytime I had interaction with maintenance, they were pleasant as well.
* Price. You’re really paying for the location and the amenities, whether you use them or not. You can find less expensive housing a little further away or if you looked on Craigslist or
. You could find less expensive housing that doesn’t have the pools and rec center and just join a gym if that’s your thing rather than paying it as part of your rent. You could probably rent a whole house for what they’re charging for some of the larger units. But then again, you miss out on some of the conveniences of an apartment complex.
* Rent increases. I get it, it’s a business. Seeing as it’s run by a large partnership, I’m sure they’ve run the numbers but it seems like they would be better off trying to keep current tenants but maybe not. We moved because we were buying a house but the rent increase certainly helped with that decision.
A few FYIs:
* It seems like a lot of residents were put up here in part by their employers. If you’re looking to move here, see if they offer a discount based on the company you work for.
* The complex is massive. As such, it seems like something was always under renovation for various reasons. Be prepared for some of those inconveniences. It might be worth asking, if they’ll tell you, what’s being worked on next so you don’t have a construction zone next to your bedroom.
* We were returned our full deposit but they do take out your last month’s utilities. We did a fairly good job of cleaning: vacuumed, swept and mopped the floors, replaced the stove burner grates, cleaned and disinfected the hard surfaces, dusted, swept the garage, etc. We basically cleaned it to the point that we’d want it if we were to move in the next day. Also, the paint on the walls is pretty cheap so it’s susceptible to scuffs and chips. Ours were forgiven but watch when you’re moving in or out or bringing bulky items in during residency.
* Document everything and read the fine print.

We strolled in here for a wedding reception… gorgeous views, friendly staff.
Although the Piano Player didn’t know «Daniel» or (wouldn’t play) «Gilliigan’s Island» he laid down a flawless version of «Piano Man.»
Damn, if only… how righteous to get an entire wedding party to rock out to Gilligan’s Island.

I am just now getting to write this review because i thought i already had. My husband and I lived there for one whole year in 2013. A friend of ours moved there from Florida and highly recommended this place to us. We fell in love right away and began the process.
Quick shout out to Jeremy who took care of us throughout the entire process. The entire staff was sweet and nice. I honestly could not find one negative thing to say about ANY of them.
We chose a 1 bedroom loft style. We didn’t get to see it beforehand but with the pictures he provided and information we knew thats what would have been the best for us.
Price was definitely reasonable. For everything we had only $ 1400. Thats NOTHING compared to most other places. We moved from there to California, but i’ll get back to that later. We were provided with a semi walk in closet, balcony, fireplace which was used QUITE often, attached garage, etc. Also we were allowed both our dogs, not many places do that for cheap.
The amenities were fantastic. Always clean, LOTS of options to choose from so there was never a machine being used, and that VIEW, holy cow that view. Breathtaking. Once again the staff was awesome. Anytime i received packages they were kind enough to phone us and let us know or leave us a slip. Never have I ever had an experience with them where they lost or stolen a package, I’ve lived in several places in different states and its a consistent mess, let me tell you, i’m fighting that issue with our current place in California right now, and they don’t even TELL you if you have a package, so yea.
Maintenance always arrived with a reasonable time to fix any issues we had, the ONLY time that took them a long time was when our entire neighborhood got slammed with that horrible rain/​flood. Everyone was effected, but they at least worked with all of us.
Location was perfect. We had the mall LITERALLY right behind us. When i used to work there i’d just walk down and its right there. No need for a car. We had plenty of things around us as well. I understand the parking situation such as limitation to if you have guests, sometimes there is no place for them to park. Honestly, if parking is that such an issue you should take that into consideration at the BEGINNING before you put down for a place to rent. We had the option to choose an attached or non attached garage, parking spot, etc. And if we had guests we just had them park in our driveway. When our neighbors had family over we allowed them to use ours since we never had visitors.
The neighborhood was pleasant and quiet. During the winter, the streets were always shoveled before we were even awake. Neighbors were such a pleasure to have around. The guys next to us threw parties every so often but we barely heard them because the structure was built to sound out noise. Plus side we had no neighbors above us or below us, only share walls because the way the buildings were built are perfect.
I always felt safe there, security was always driving around, i think the only incident was a bunch of bratty children threw eggs at our car, because kids will be kids. Thats pretty darn good consider we get robbed here, held at gunpoint, mugged, etc, and we live in a VERY «safe» part of Cali. Let me share also the fact when my inlaws came in to visit and got lost one of their awesome maintenance crews asked them our exact apartment # and led them to exactly where we were and made sure all of us were good with everything. You won’t find that kindness in most places.
Lastly the pricing again. As i stated we payed $ 1400, for a 1 bedroom loft including price for our 2 little dogs and an attached garage. Here in California we are paying MORE than $ 3200 for a 2 – 2 «luxury amenities» with is bs, you get jack squat and the rudest MGMT ever who steals your packages and allows internal theft and nightmares. If you want to pay $ 1400 here, you are in the scummiest part of the state. Its bad. So i don’t understand everyones whining and crying about this place and what they have to pay. Yes, we did not get our security deposit back but that is because we left at a last minute move. So that deposit went to them having to send in a cleaning crew and repaint the walls back to the normal colors. Our security deposit here is a full months rent and they ALREADY told us we can’t have it back, just because they feel like it.
Honestly i am quite shocked at all the negative reviews by previous Unilocalers. I would move back in a HEARTBEAT if my husband could get relocated again. I loved this place and all 4 of us were deeply upset when we had to. I would give this place a chance if you could. Most people i’m seeing on here complain about the tiniest thing and make it a huge dramatic issue, such as the parking. HELLO, when they take you around thats a thing you can clearly notice right away. And complaints about pricing… wow, please all move to California or Florida and your complaints would quickly change after that.

As many of the reviews on Unilocal and google have stated, the management at Horizons is among the worst I have ever experienced anywhere as far as any business is concerned. I will get into specifics, please read on if you are even potentially considering living here.
As far as the actual units and living areas are concerned, the place is mediocre and nothing more. Do not let their website that seems to be advertising for a 5 star resort fool you. Essentially, the phrase lipstick on a pig has never been more accurate. Upon our arrival the dryer was not functional and it took about two weeks of hassling management to fix.
If you don’t have a car, the parking situation is pretty fantastic. Unfortunately, if you do have a car, don’t bank on having anywhere to put it. To Horizon’s credit, my unit did provide one covered carport. Typically, my girlfriend and I would play rock, scissor paper to see who got the privilege of squeezing their car into the absurdly small space, while the loser had to walk about a mile and half back to the apartment as there was seemingly no parking available within the same area code. Also, whereas the carport did its job from protecting my car from inclement weather, it seemed that we were intruding on an entire family of pigeons had been taking residence within parking structure. They voiced their dissatisfaction with our intrusion by defecating all over my car.
On the upside, I have always lived with 2 or 3 other roomates, so I was pleasantly surprised by the company my girlfriend and I enjoyed upon move in. As it turned out, we were sharing our apartment with what seemed to be an entire colony of spiders, beetles, earwigs and other jovial night crawlers. I know insects are a problem everywhere, but I am not talking about a few spiders crawling around here and there on our bed. Our apartment resembled the insect equivalent of Penn Station.
Finally, and most importantly was the way we were treated. From our first visit to the bitter end it was a managerial disaster. In fact, I would never have bothered writing this glowing review if it weren’t for the condescending manner in which our situation was handled. Without going into personal detail, for the first time in my renting history, I had to relocate after having moved in just one month prior. I am a man of my word, and I understand the implications of signed documents. However, they were completely rigid, unhelpful and unaccommodating throughout the entire process and seemed only interested that I pay through the nose and that they squeeze every dime possible from us. When I asked if I could speak to management, I was essentially told «no». Instead, I would ask a question and watch the powerless and seemingly disinterested pawn of an employee walk up the stairs mumble something to the «manager» and then return with one bit of bad news after another. Other reviews mention similar experiences. This clearly isn’t an isolated incident. I am fine with having things not work out, but I am not fine with a cowardly manager who can’t deal with problems personally. I am also not fine with a manager who hides behind the poor people working the front desk while they end up having to take all her trash for her.
In the end, I feel like I need to explain why I moved in despite the overwhelmingly negative reviews. It all boiled down to what seemed to be a lower price point than the competition. First of all, I will save you the suspense by letting you know that after all the hidden fees that they charge are applied (read other reviews for a more in-​depth explanation) it is actually just as expensive if not more.
Don’t make the same mistake I did and ignore the horrendous reviews. Do yourself a favor and stay away.

Best bang (lots of community amenities) for the buck near boulder. Love the safe, quiet, diverse community of residents from all walks of life and parts of the world. We have been very pleased so far!

They charged me freaking $ 1500 to replace the carpet for a small stain at my bedroom carpet. The reason they gave was «we will have to match the carper color. So, even if we have to change carpet in one room, we will charge you for the entire carpet replacement.» I bet they would have changed it only at one room for the new tenant.
If you put in a service request, they will show up after a month or so. If you live in a two bedroom apartment, any issues in your bedroom or bathroom is not considered as top priority as you have another bedroom and bathroom to use. I would recommend renting a condo or townhome nearby from a private landlord rather than Horizon or Amli. These places suck big time.
You may get a good rent deal occasionally if you search online at their website. DO NOT FALL FOR IT. If you want to pay one month additional rent as move-​out charge, please go ahead and sign the lease. Good luck.

I all, I will continue to update this review as we go to give the most accurate review of this apartment complex since many are very negative and I want to ensure this place gets a fair review. This review will cover from when I moved in until today.
The scenery is amazing. The place is well maintained on the outside. It gets pretty difficult to look at the surroundings and think that they aren’t maintaining it all.
Amenities: I go to the gym frequently, and I hit to pool once. I didn’t like that the deepest part of the pools is 5ft, but for any deeper they would need a lifeguard so it is understandable why they’re so shallow. No diving allowed obviously. The gym is awesome. I don’t think you’ll find an apartment with a better gym. It is giant. They also have personal trainers hanging around so I signed up for Mauy Tai classes with Paul. He is also great. I am thankful that the Horizons are so welcoming of his services there.
Apartment: Very nice apartment. Nice bedrooms. Some nicks and dings on the counter-​tops but nothing to be very concerned over. So far it is everything we would ask for an apartment.
Customer Service: We’ve been helped by Jeremy, and he has been more than helpful. Super kind gentleman. If you go there, make sure you request his assistance.
So why not 5 stars? The complex turned off the hot water without any notification to us so there was no hot water available. There was either maintenance or repair that needed to be done, either way… let us know. I hope this was a one time thing, but we’ll see as we continue living there.
Friend me on Unilocal!to get the other updates as we continue living here.

Holy god… was interested in renting an apartment here. Have called the leasing office for a week solid and all I get are voice mails… no call backs, no return emails. Doesn’t give me much confidence or inclination to live here. There are plenty of apartment complexes around the area with empty apartments, no reason to put up with this unprofessionilsm.

Worse management ever… don’t even deserve single star… They don’t fix the service requests soon and keep on say that no one is available (that kind of says how bad their apts are or how good the management is). I moved in recently and the bathrooms are so bad that they have soap residues all over. also I don’t even feel like they painted the apt (part of sanitizing) before leasing to me, I can see push pin holes on all the walls… never ever recommend them to any… very very bad choice.

Sometimes you have to resign yourself to the fact that you get what you pay for. But then the Horizons adds on so many fees that you realize you should have picked somewhere else.
I was double charged for the first months utilities, as if XCEL and their utility service don’t talk to each other. When you first move in, take any proof of the new utility bill to the maintenance office ASAP. Also, while you are there, remind them of the two-​three maintenance issues that you will probably have when you move in. I am currently averaging 5 weeks on each maintenance request. However, this last time they replaced the broken appliance with.. . a broken appliance. Also, during the installation the dragged it down the hallway. I’m a landlord in another state and can’t believe how slow the response of the maintenance team is. I would fire my property manager if they took this long.
While I was dealing with the SNAFU of broken appliances I was told I still needed to pay the utilities in full (still being double billed) because I was still using them, even though they were already a month behind on maintenance requests that were causing the utilities to go up. And yes, they are ²⁄₂ on not doing the repair right the first time.

It is more like three and a half. We’ve lived here going on close to 4 years now and we really do enjoy living here. every Sunday they have a continental breakfast and because they can’t seem to maintain staff in the community center there is no consistency they used to provide hot chocolate in a variety of hot teas those are no longer present at the breakfast or any time not to mention the breakfast can be pretty sparse and appears that a teenager has picked out the food — like I said no consistency.
I have heard other people complain that their cars were broken into and items stolen while parked in the apt complex and when the main office is called to be notified the response is pretty much, too bad for you. Some compassion to go a long way here.
Some people have complained that the garages flood I have not had this problem. Maintenance team is awesome and they’ve always been able to fix whatever is broken or needs repair very quickly. We’re considering looking for a house to rent the spring as what we pay for rent is pretty high we could probably rent a very nice home or purchase one.
Overall this is not a bad place to live but it’s definitely not meant for a long term living arrangement