Bed Bath & Beyond

Customer service what a joke!!! Today my wife went in to the store to purchase the kids 2 Tempurpedic toppers for their beds. When She got home and went to put them on the kids beds, she noticed one of them was different for the other. Apparently someone switched one of them out with a cheap topper. My wife took it back to the store within 4 hours of purchasing and they gave her the fifth degree. They acted like it was our fault for someone else trying to steal something from their store. If I purchase something and its the wrong item you can sure bet Im going to return it for the right item. They finally gave her the right one. Whatever happened to the customer being right. I told my wife to take them both back and buy them someplace else, even if the were 20% off with that dumb coupon. I would rather spend my money at some place that would appreciate me as a customer. My wife is too nice and would not return them. Im sure if this was a $ 20 item vs. $ 300 she would have not had gone through this mess.

Appreciate the store and never go without my 20% off coupon. If they are put of something they order it for me and ship it to for free.

This is where all the «As seen on TV» items live! You will also find lots of hard to find things in general :)
This place is set up warehouse style, but very well organized. I especially like the color coordination ;D
My only gripe would be the checkout process. There were checkout lines, but all were closed. The people at the Customer Service ‘cubicle’ (for lack of a better word) were checking everyone out, which is OK, but there is nowhere to form organized lines… that makes me crazy, lol.

My wife and I have been really wanting an expresso machine. We fell in love with one that our friend had, and they unfortunately didn’t carry the item in store or on their site. I spoke to Joe, he’s a manager at this store and he went WAYYYY out of his way to special order the exact machine we’ve been wanting, and he even let us use the coupon on it!!! What a great guy to deal with! He could’ve easily said it wasn’t available and that they don’t carry it and we would’ve been on our way searching, but instead he stopped at nothing to be able to order the exact machine we’ve been wanting, and add it to their inventory, JUST to make us happy! Now that is customer service, thank you Joe! We will make it a goal to shop at your store whenever possible! Thanks again!!!

This is one of my wife’s favorite place to shop, we can be here for hours if we don’t watch out!!! Neat place, find things you don’t normally find anywhere else. Prices can be high at times! Employees are always nice, and helpful. When you go, do not forget their coupons!!! you can’t miss them!