Denny’s

Horrible service. Had to return eggs (snotty). Had to return bacon (wimpy and slimy). Never came back to refill coffee. Waitress was Sabrina. I was holding the coffee cup up in the air. A guy asked if we wanted more coffee. We said yes, but he never came. My husband got up and got his own and then another customer followed suit. My niece was asked 3 times if she wanted more coffee and so far nothing. Oops it just came. Said the manager would come over but he didn’t. They took one breakfast off but no manager.

Waited for 35 minutes for a table then once we got our table our drinks came out with the waitress telling us that it was going to be a while due to only having one cook. So over an hour later and still no food. Worst place ever.

Worst dining experience in a Dennys my family and I have ever experienced. We waited an hour and half for our food and they werent even packed that’s unexceptable. We understand it’s Christmas eve and all but as a resturant chain you should be prepared for anything. The hostess working there has no buisness working she was lazy and there were alot of tables waiting to be bused and she just looked at them like they weren’t her problem. I give them 1 star because the waitress was trying her best to get us our food out as soon as she could.

This is a really nice Denny’s, conveniently located right next to the Hampton In. You get 15% off with your AARP card, but tell them up font because there are no do-​overs once the bill is totaled. Not their fault — it’s a computer thing. Kinda lame, but I don’t blame them.
Food was good and to go order was 100% accurate. High marks for that, since it almost never happens anywhere else I seem to go.

I suggested going here two or three days after eating a fantastically tasty Fit Fare vegetable breakfast skillet at a Denny’s restaurant on Mayo Boulevard near Scottsdale Road in Phoenix/​Scottsdale area. I ended up regretting going to the Surprise location, and would not go again. –It surprised me that a simple breakfast entrée could taste so good at one location and so ho-​hum/​blah to even «yuck» at another.
I was seated immediately, and the waitress was personable and nice. I swished food crumbs off the booth seat before sitting down. The restaurant was very busy and it took a long while for the food to come out. My companion and I just talked.
My skillet came out, piping hot, but the broccoli was under-​cooked, and the potatoes were soft and not seasoned. I tasted from multiple areas and was so disappointed, I asked the waitress if the dish could be fixed. She kindly took it back.
—At the Mayo Blvd. location, the piping hot fried potatoes were nice and crisp on the outside, soft on the inside, and perfectly seasoned (reminded me a little of Red Robin’s french fry seasoning – but couldn’t quite pin what they were using on the potatoes). The broccoli was cooked to perfection and I ate it all up (I didn’t think I would eat it as I am not a real broccoli fan, but it was cooked and seasoned so nicely, that I did.)
After a good amount of time (my companion was 75 percent done with his meal), my recooked dish came back. The potatoes were cooked more, but still not seasoned and still soft on the outside. The broccoli was cooked better. I added salt to the potatoes and ate the dish. –I was really hungry. In more than several bites, I got the taste of «old» grease (as from a dirty grill).
My companion had asked for crisp bacon, and received soft bacon and a poor quality cut. He also told the waitress when ordering, that he would like his toast toasted completely (he let her know that on prior visits, sometimes the toast would be very light, while another person’s toast would be nice toasted… Even so, his toast came out nearly white on one side and medium toasted on the other.
Our waitress didn’t seem to come back as much after I sent the food back. I felt like maybe I spooked her by sending the dish back. She refilled my empty water glass when my companion asked (I had been drinking his when mine was empty). She was personable, however.
I think the cooks, and perhaps the kitchen equipment (the toaster), and maybe the cleaning habits (dirty grill), do a disservice to this location. They could learn from the Mayo Blvd. location.

10/​18/​2015 — 1:27 am.
Got a Bacon Slamburger and egg was totally cook. It seems that they warming up the burger in the Microwave. Bread was soggy on the bottom bun, and I ask the egg over easy. Told my restaurant manger my experience and she offer to replace, but I declined. How would like to trust a cook who can’t cook a egg. Felt bad for the Servers Ashley. Please address with cook. Ruin my late night meal experience.
P. S. Didn’t help see the cook smoking up front of the restaurant.

Updating my review! New management, super fast sitting, ordering, cooking! Very impressed now… Three days back to back for breakfast here! Yummy steak & eggs! Dexters breakfast LOL

If I could give this place no stars I would or even negative stars. We have only been to this place a few time cause ever time we come in we have the worst service. Today. We walked in got seated and the lady was nice and got our drinks then said your server will be right with you. We waited about 10 minutes then I got up and asked if we had a server. The reply was no one saw you. Really they were cleaning the tables in front of us. Never again. This place a NASTY and people are very rude

My wife and I use to be regulars here for a while. We had a bad habit of going at 10pm and then going home and going to bed. Im happy to say we dont really do that anymore thank god, but some of that reason besides being better for us health wise is the last and final time we were there. I like to feel Im a forgiving person when it comes to a place I have been to before and it was fine, but I just couldnt get back onboard. We came in and took a seat in a booth that we could only stay in for a couple minutes because it just got boiling hot. We moved to a table that was maybe a degree cooler but it wasnt much better. While this is happening we still havent seen our waiter or really anyone at this point. I could hear them in the back but I dont go back there to eat I have to eat out here. About 5 minutes goes by of just sitting and playing patty cake with my wife and someone finally comes to the table and offers to get us some drinks. I like drinks. Drinks are a good thing to have. Right? Can you get water wrong? Why yes you can. We get our water and there is one of those flying ants right on the top floating around. I think it was dead or just really relaxed in the bath, but either way it was gross. I was done at that point and we just walked out. It makes me sad to think of all the other late night fatty meals me and my wife had there and what could have been in our food or in our drinks that I didnt notice. I gave it 2 stars atleast because its like thinking of an ex wife. What a bitch! but we did have some good times when she wasnt trying to make me drink bugs.

Glad they put biscuits and gravy back on value menu, sad they added $ 2 to price and just added an egg… $ 4 for one biscuit, hashbrowns, and one egg… I think I’ll start going to the place for their large biscuits…

I took my husband out to breakfast with my kids this morning. It started out fine, but it then took over 20 minutes to get our food. Everyone else’s food came out fine, but my omelette was cold and the cheese inside was 2 pieces of two stale, unmelted pieces of Swiss and American. I showed the waitress the omelette and she just stared me in the face silently as if this kind of food was acceptable to eat. I asked her to take it back and she did. No apologies, no offer to remake it or to replace it with something else. The manager didn’t even emerge to apologize. I wasn’t expecting a free check, but an acknowledgement of wrong doing would’ve been the correct thing to do. Sadly, this is the second chance I’ve given this location. I will NEVER be back.

On Thursday the 18^th of June 2015, a group of 4 of us went to have dinner at this Denny’s they had changed a lot of the wait staff since we were last there. We use to get decent food and good service until this time.
Omg what a disaster, we got ther around 5pm, they get us seated and brought us drinks.
Then the ones of us that ordered salad got those,
Now this is where it all went wrong it get all they way to 6pm, not main courses, we can here the kitchen help mentioning part of your order, Nd still no food. They didn’t tell us they were having a problem with any of the order, didn’t ask us if we wanted something else they just start eg orang us.
By 6:15p we are now made and get up and are leaving, no food. No one comes out to ask us to stay or tell us our meal is on the way out!
We hear someone in the kitchen say don’t worry about the Baja Burgers they are leaving.
Wow this place lost my money, worst way treated in a resturant ever.
Oh I forgot to mention they hardly had any customers, maybe ¹⁄₃ full.

What has happened to this Dennys, food used to come out fast and good. had a great manager who is no longer there and replaced by someone who has no control. Food taking 30 to 40 minutes, place looks dirty and not enough help. you have lost my business

This is the nicest Denny’s around. Most are run down in my opinion, but this is newer and well maintained. The staff are great and friendly and the breakfast food is pretty good.

I went to Denny’s because I just wanted a decent meal without much fuss. i need higher standards.
I got to Denny’s a little after 7am this morning — there were some people there, but not many. I was greeted. Well, if you consider a guy yelling from the back «WAIT THERE» a greeting, I was greeted.
I ordered a vegetable omelet which included chopped squash, mushrooms, spinach and swiss cheese. The vegetables were great — fresh, cooked enough — pleasing. The swiss cheese. .. um you know how overly processed food, especially cheese, when it cools it does so into a rather disgusting blob and it wasn’t that good to begin with. Yeah, it was swiss-​cheese-​like… sorta.
I got two pieces of whole wheat toast — 25% of my toast was burnt to a crisp. Who WANTS burnt toast? I thought about sending it back, but didn’t really need a full two pieces of toast. Still, the bread is so expensive you have to serve it after you burn it? The strawberry jam. .. meh, at best.
The service was excellent, I must say. I paid some $ 10+, no beverage, but including tip and tax. Yeah, not planning on going back to Denny’s — I could have made the same meal at home for about $ 1.50 and not burned the toast.
Oh, and the guy who yelled «WAIT THERE»? Maybe he had just eaten breakfast and he thought I might run back to my car. I should have.

Not really a Denny’s fan but there are not many breakfast places in Surprise. The first time going to this Denny’s was on Christmas Day 2010. The place was soooooo busy we had to wait for about 30 minutes but once we were seated the service was fast and very friendly. Our family of 7 (sometimes 12) have since made this Denny’s our go-​to place for breakfast on Christmas Day and throughout the year.
Went this morning — just the two of us. It was a little busy because the snow-​birds are starting to fly into town. Our waitress was stuck at a table with a lady that would not stop talking and let the waitress do her job. Our schedule was tight so finally my husband gently went to the waitress and said «we are ready to order when you are available». She excused herself and kindly attended to our table.
For almost 4 years we have always found this particular Denny’s to have good service at a fair price realizing this is not a gourmet restaurant.
Note to customers: Always be kind. Leave a decent tip. Respect the time of others waiting for service.

I have been coming here for breakfast for years and have always had terrific experience. The wait staff is outstanding and most accommodating.
Since my last review I still come 4 — 5 times a week for breakfast and basically have same meal each time. The wait staff is very friendly but some don’t always listen and thus an error from time to time. The floor could use a sprucing up as looks dirty — same with bathroom — tables sticky many times and wait staff needs more supervision to keep them clean.

Always good service and they are good at keeping drinks up even when you hang out to study for a few hours. I’ve been in there at all times of day and night and never had the typical «bad Denny’s“experience.

It’s Denny’s so it’s the same quality as anyplace else. The service here is nice. They do make an effort to keep drinks filled and serve the food at the right temperature. But if you’ve eaten at one Denny’s then you’ve pretty much experienced the menu so there’s not much else to say!

The menu has changed some, since I use to frequent Denny’s, seems smaller.
Food was good, a bit too much oil (Prime rib skillet).
Prices are super good, they now have a $ 2, $ 4, $ 6 menu with a good amount of choices.
Service was good.