Fletcher’s Tire & Auto Service

I took my F-​150 with the Ecoboost engine there for a simple oil change and tire rotation. The next day I noticed the sticker on the window said 5W20 oil. Problem is the Ecoboost requires 5W30. Big yellow numbers right on the oil fill cap. I called and was told I could take it back and they would change the window sticker to read 5W30, but not change the oil. Two Ford dealers did the same thing and both of them had me return the truck immediately to swap out the oil but Fletcher’s adamantly refused to do that. I won’t be going there again just to save $ 10. Besides, the dealer does so much more for that extra $ 10.

We called ahead and got a detailed quote over the phone. When it came time to check out, Fletcher’s had underhandedly added about $ 160 to the bill. It turns out it was a bait and switch deal, along with adding a road hazard program to the bill without explaining it or asking permission. There was another customer in there complaining about the exact same thing ahead in line. We won’t be going back.

I took my Honda in for an oil change and tire rotation and mentioned that I had recently had the power steering pump replaced but I was beginning to hear the similar noise I heard before replacing the pump. The mechanic called me telling me I needed a new rack and pinion at a cost of almost $ 1300. I then took my car to two other shops and a private mechanic and all agreed it was simply a leaking hose. I asked if this could be a rookie type mistake and all three said no. The leak (as actually shown to me) was in the top hose and was really obvious. Not sure if someone was off their game or just looking to take advantage of a woman who may not know about cars. I do know enough to get a second opinion!
Buyer beware!

Spoke with Robert and not only was he rude he was unhelpful. Terrible hours and worse customer service. Skip this place.

Been there once! I made an appointment for an oil change. Mgr said it’d be done in an hour over the phone. I went down there and dropped off the car. When I returned 3 hrs later, car was still in the lot w/​no service completed. Thanks for the b.s. Appt.

Classic bait and switch shop. Brought in my car for an oil change. I normally go to AAMCO in Peoria, but Fletcher’s was closer to me, so I thought I would give it a try. I waited and they told me I had a radiator leak and would need a new one. I said okay, I’ll leave it. They called me 30 minutes later and they said well your air condenser is messed up. Robert showed me a picture and it looked like it had been smashed with a hammer.
Here is the funny thing. Less than a month ago, I had a new A/​C kit installed by AAMCO. Everything was working and I had an ice cold A/​C. Its funny because I came in for an oil change, then they wanted my radiator and condenser changed (they shouldn’t have even touched the condenser). I let them replace it. As soon as I did I regretted it. My A/​C was not cold at all and it was 114 degrees last week. I told them and brought it back in. Well when I did they said valves weren’t tightened properly and that I lost ¼ pound 134a. They did that for free. I drove the car for maybe 2 more days and once again, the A/​C wasn’t cold.
I took it back and they said the high pressure line for the A/​C had a leak. Funny thing is, the high pressure line was connected directly to the air condenser and did not have any leaks before. I took it back to AAMCO where it was confirmed that I was bait and switched. They replaced it, gave me a customer discount and $ 40 off the service on top of that. Stay away from these guys at Fletchers, this is not how you build customer loyalty. This is what I get for trying to save $ 10 on an oil change and some time.

Awesome guys at Fletchers tire and auto specifically Matt and his crew. They worked on my 2009 BMW 328i when I thought it was unfixable due to BMW of North Scottsdale AZ high pricing. They worked with me and were able to find a solution viable for my budget and got me on the road quick. I will return with any problem I have as long as I live here

These guys are so honest! My husband took our truck to them today, fully expecting to pay for air conditioning service. The service tech asked about the symptoms & told my husband there is nothing wrong with the unit! They could have just done the service & collected the money but they are too honest to do that! More businesses could be that honest! Highly recommend Fletcher’s Tire & Auto Service, been doing business with them a long time & never disappointed!

Always get good service here. Good family owned business.

I called Fletcher’s to see if they would be able to do an alignment on my 68 Ford Falcon. Robert assured me they would be able to provide this service and quoted me a reasonable price over the phone. I took my car there today for the alignment and they were very honest in letting me know that if the car was extremely out of alignment the price could change and depending on the availability of parts needed to complete this service could possibly take a little longer. Robert assured me that they would call prior to any extra charges or services performed. The shop called me to let me know that the alignment was done and nothing else was needed. Matt performed the work on my car and even talked to me about what he did and what the car needed. This shop is super busy on Saturday so get there early! Robert was absolutely excellent to deal with and provided excellent customer service! I will definitely continue to take my cars here for work I can’t do myself These guys are fantastic, honest, reliable and reasonable. TAKE YOUR CAR HERE!!!

We just moved into AZ from England and read that my car would automatically fail with the check engine light on. So, I looked up mechanics in my area, found Fletcher, and decided to make an appointment. I took my car and they told me that there is over $ 1000 worth of work that needed to be done, with that I sighed heavily. The guy at the front said he would be able to take off the diagnostics if I paid today, I said that’s fine but I don’t know how I’d pay. He said there is a financing option, and had me fill out some paperwork, and gave me interest-​free financing for a whole year. They even gave me a military discount! That dropped my total down to about $ 800. They did all of this work for me in less than four hours. I am so grateful these guys were able to get my car legally on the road in less than a day!

I will be using Fletcher’s more and more. I have found them to be honest in their assessment of work needed. Fletcher’s also has the best prices (and if they don’t, they will price match). Matt, the manager, is very helpful and customer-​focused.
At my most recent visit, Lem worked on my car. I told him I was interested in seeing the issues he found. He said he would take pictures for me and show me afterwards. He did! He also showed me the old equipment he had removed and the new equipment that he had installed. I was very impressed that he would take the time to do that. He also fixed a blinking light (fuse) that I had not mentioned — no charge.
Prior to the visit above, I had tried taking my car in for work in the afternoon. The lot was jam-​packed with customers’ cars. –It seems a lot of other folks know about this shop. –I had to return another day, but it was worth it.

I live in WA. state & when I had a tire replacement need here in Sun City West, upon the recommendation of a AAA srviceman, I went to Fletcher’s. This is a good old fashioned, customer focused retailer /​servicer. The man at the counter was courteous, knowledgable, & helpful. Service was quick and priced right. I highly recommend.

Rockin the uniform Matt! Thanks for your excellent customer service

Finally, we found an honest company with awesome people working there! I’m sick of going places and being treated stupid because I’m a girl… At Fletcher’s they treated me and my fiancé like we deserved… With respect and integrity! We will only be taking our vehicle here from now on… Until we move back home to WA.
Oh and the prices… Way more reasonable than anywhere else we went to out here… $ 1k less than other quotes given and more work done too!

The check engine light came on in my Toyota so I called Fletcher’s after reading review on Unilocal.Matt answered the phone and told me to just stop by anytime and he would reset it, because my gas cap wasn’t tightened. I went in later that day and he remembered my call and immediately went out to the parking lot and reset it. He said I owed nothing. I couldn’t have been treated better. They earned a new customer.

I have been bringing both my vehicles here regular ever since they opened years ago… always fast, friendly and they do great work… would recommend to everyone.