McDonald’s

I waited 25 minutes for a filet of fish meal. They said they had to «get» the fish? Didn’t understand that. But finally got my meal. They forgot my fries — they gave me a large fry. They did apologize and gave me 2 free pies and a free drink card. But when I started to eat my meal on my drive home, the fries were terrible, even though they were freshly cooked, BUT the fish — it must have been left over from the day before and nuked. It was tough, tasteless and not even warm. HORRIBLE!!! The best thing about the whole lunch — was the free pie — they were good!!!

This particular McDonald’s if poorly managed. There is always a line and usually only one cashier. Today I ordered a McNuggets combo to eat in with honey, fairly simple. Order came in a bag without the honey. The ketchup machine was empty and blew ketchup over the straws and napkins. The bathroom floor was filthy, paper towels on the floor and the soap dispenser was broken. The corporate office needs to inspect this McDonalds and remove the current management.

Horrible services from the manager at night and ordered large fries and it wasn’t even filled up. More like I ordered a medium fry instead. Never will go back.

I had given up on McDonald’s a while back — in my opinion they sacrificed quantity for quality about the same time they went to a value menu. Well, I have had a change of heart based on my last two experiences at this location. Ordered Big Mac meal and egg mc muffin meal for dinner and was pleasantly surprised by the improvement to the products — everything seemed fresher and of better quality. Also, I was impressed that they asked us to try the fries before we left the drive-​thru and they were hot and fresh both times. One minor overlook, forgot to ask for ketchup and would have appreciated the reminder question of «do you need any ketchup?» Regardless, we will be back — missed having a good fast food restaurant close to home!

I drove through and ordered two sausage mcmuffins with eggs to take home — two blocks away. When I opened the bag, I, yet again, had someone else’s order and had to throw it out. Could these kids check the content of the bags against the receipt and, take lessons in good attitude. The girl who threw the bag at me was just plain nasty!

The food was great (hot, delicious, and appetizing)! However, the Men’s Room had no toilet paper. When I told a worker about it, he disappeared to the back of the work area for more than two minutes while I waited. Then, he gave me two rolls at the ordering counter in front of everyone who was on line ordering! I had to walk back to the Men’s Room with two rolls of toilet paper in my hands in front of half their dining customers. I don’t want to be a prude about this, but the manager should instruct his/​her team on how to discretely resolve such an issue!

As usual, lousy service. Came back here for a chicken sandwich and a small smoothie. Took literally 10 minutes for the smoothie. They seem to have run out of all the ingredients. Go figure. AZ in the summer. Plenty of hot coffee but no smoothies on demand. Makes me laugh. They screwed up my sandwich order. Not surprised, and took way longer than they should have. They looked understaffed AGAIN. Others inside were getting agitated as well. Just don’t get why these people can’t seem to get it right.

Me no likely. Dirty bathrooms

If zero stars we’re possible, oh would I ever. Not only did they screw up what I ordered, they couldn’t even take responsibility.

I don’t believe this place !!! If it was privately owned as a single restaurant it would have gone bust within 6 months. You have to be a certified idiot to get a job here. You try to give your order to an imbecile who has not got past the 3^rd grade, and works the cash register also. After 3 – 4 tries she finally has your order right. After a 15 – 20 minute wait, your single cup of decaf comes up, right? Hell no. It all comes out of the same pot, the pot without the orange decaf band. There were two cups up at the same time, when i asked which one was the decaf and the coffee, the smart alec said «take your pick, we only have regular rright now» This is the worst experience at a McDonalds i have ever had and i am not alone, at least 4 customers were complaining about there order not being right. Never again!!! Mcdonalds, get a grip and check this place out.

This location sucks… They cant get simple orders correct. I only get coffee or ice cream from mcdonalds, I don’t like the food at all.

Completely remodeled. HUGE improvement. My kids call it «old people McDonald’s».
No play area.

Very terrible service. People have screwed up EVERY order i’ve made. Three times they’ve handed me a drink that opened and spilled all over my door in the drive thru after I’ve asked them to make sure it was secure. Once I waited for 25 minutes for 10 cheese burgers I was taking to a group of people who were helping me at an event.
I’ve asked them specifically not to put things on my food and still they do. I told the girl I was deathly allergic to pickles (not true, but told her this so to make sure they were not on the burger) and yet my burger still had pickles.
Luckily this McD’s has made me not want fast food anymore. If I go to McD’s I get a parfeit or oatmeal.

I only go here for some sweet tea.

Recently remodeled! Looks and feels modern with great new dining room lay out. Of course still one of the better McDonald’s in the Surprise/​Sun City area.

Doesn’t have a playplace for kids. Very dissapointed.

Had the worst burgers from Mickey D’s from this location. Filed a complaint and NEVER received a call back!!! Horrible dry and old burgers (and they were premium $$$ burgers)…$ 17 for 2 meals!

Cashier overcharged us, the «Chicken Selects» portions were dinky, the «Quarter Pounder «and fries tasted old and the entire place was FILTHY. Needs attention from Corporate.

I should know better. I know.
McDonald’s generally wouldn’t get more than a three for average service, but you know sometimes you get that craving and for me, I hadn’t had it in a loooong time. Long and tiring day at work sometimes needs to be offered a little unhealthy nostalgic fast food.
It’s even worse when McDonald’s employees don’t even care to be there. Seriously, how hard is it to put together a burger?
My BigMac came without a piece of meat and without cheese. When I pointed out their error, the employee giggled and shrugged her shoulders and handed me another one moments later.
Dumb.
Then they had a huge banner that said «Happy People Day» or some wierdness… signed by employees. When I asked what it was about, they didn’t even know.
Duuumb. You have a huge banner celebrating something that you’re not even sure the reason for?