Public Storage

If you are looking for a place to store your items in the west valley this is the place!!! We moved cross country in the middle of the AZ summer with our entire house. You can’t beat the indoor climate control and cleanliness of these units. The pricing was great as well. Jeff was very helpful before we arrived as well as during our 5 months there! Security is top notch as well.

Today we went to rent a unit and the staff there are very friendly and helpful. The place it self is very nice kept clean. Thanks a lot Al and Jeff.

It is perfect for what we need. Right price and great security. Jeff did a great job setting us up.

It has been a great experience. Everyone here has been so sweet, informative and helpful. I like to to recognize Al, Jeff and Aurora. They have made the sucky experience of moving a pleasure. I would recommend this Public Storage to any of my friends!

One word — Awful. Absolutely awful experience. As soon as humanly possible, I will be taking my business elsewhere. In the meantime, I would like to give a shout out to a «special» staff member. I can’t speak for the entire staff but one staff member in particular, JONI, is an absolute embarrassment to the face of the company. She is ignorant and rude and has absolutely no common sense. She is intolerable and she is in complete lack of customer service skills. It’s obvious that she hates her job and she is driving business away with no remorse at all. As a loyal patron of this company, I expect respect, appreciation and CUSTOMER SERVICE. One last word — Any direct dealings with Joni will surely make you reconsider your decision to give your business to Public Storage. She will make your experience miserable. I suggest storing your items somewhere you will be treated like a valued customer.

My move in experience with Shelly (the new manager — apparently she just took over three weeks ago) was very good. She was very friendly, showed me the unit I was leasing and also how to get in the building, etc.
A couple of critiques:
— They seem a little understaffed … the door to their retail /​leasing area was locked during hours (staff were out and about doing tasks on property), but they came back as promised at the time listed on the door. Another critique would be their full price. The full price for my unit at $ 68 seemed high, but I got a good deal during a sale, so I won’t complain about that.

Wish I could put negative 50 stars, this place is horrible. They never have carts available as they are always locked a hard to get a key for, staff is very rude and not helpful whatsoever…
Find another place they are too expensive and inconvenient in every way possible when storing your personal belongings