Subway

drove completely out of the way because I was craving subway & this one is supposedly 24 hours… it’s not. they were closed at 11:30!

One star because zero wasn’t an option…
Just a friendly reminder that if you hate your job and you can’t «fake it til you make it» AND you’re in customer service, then do us all a favor and QUIT because no one wants your attitude. Grrrr I hate to post negative stuff but my daughter and I went to the Subway at Greenway and Cotton and got the worst service ever. It was very clear to me that the two girls there (one of which appeared to be the manager) hated their jobs and each other. Neither of them smiled the entire time we were there. The one girl rang me up before she put our toppings on which was weird but whatever. Then the «manager» had to go in the back to get more guac and when she came back and was wrapping my sandwich up, she went to the register and I said «I already paid.» She tells us «thanks, have a good night» with zero eye contact and no smile. (Mind you, I was willing to let all of this go.) We get all the way to the door, and she yells «did you even pay for your guac?» Oh my… now I’m heated. I say «I don’t know, why don’t you ask her. She rang me up.» Like really, I was half way out the door, it’s 75 cents, no one is trying to steal guac… coach your employee after the fact, she knew I got guac. So I walked back in and up to the register and I say «why don’t you just ask her?» «Oh I’m looking it up right here.» Really!!! So she shows me a receipt listing 2 turkey subs and says «is this you?» Uhhhh how the hell would I know. I said «probably.» Wow wow wow, so I gave the beach a dollar and left. Like really??? I cannot believe it. I am a manager in retail and I cannot believe this woman still has a job. Learn to treat people with respect.

Quick, friendly, and good. This subway has always done a great job, and the food taste as good as expected from subway.

They ran out of soup and didn’t make more.
No apology or caring attitude. Just, ‘No more soup for you.‘
Now I have to find another subway and drive further from home.

We prefer Jersey Mike’s and other delis for subs, but this Subway is nearby and very convenient so we frequent on occasion. Compared to other Subway’s we’ve been to, I’ll say this one is one of the best.
The employees always greet when we walk in, regardless of how busy it is. Even with a line, they have great customer service, act as a team to get customers taken care of quickly.
We’ve found the food to be put together nicely and haven’t been disappointed (knock on wood). Store is clean, behind the counters as well. Employees look neat and friendly.
There is a comfortable amount of seating inside and out. Our Subway has extended serving hours.
Subway is NOT our favorite franchise to get a sub, however, we enjoy when we do decide to pop in for a quick lunch or easy dinner for our kids… MUCH better alternative then a fast food joint like Sonic or McDonalds (in my opinion).

It is Subway — chain fast food (although they don’t call it that). While most of the subs are healthy, it is the stuff you start putting on them (extra mayo, cheese sauce, etc) that makes them bad for you.
This particular Subway, and the rating — its the people, they just need to pay better attention. If you are the ONLY customer in the restaurant… then you are OK. Come in during a lunch or dinner rush… and you can only hope. Manager needs to do some good group and team training — if they would all just work together.