Sun City Awning and Patio

We recently had Sun City Awning & Patio install a beautiful AlumaWood pergola at our home. From the first meeting with our salesman, Ken A., to the installation done by Paul, we have been thrilled. Both Ken and Paul were absolutely professional and courteous. We had zero problems. Everything was done as promised. We highly recommend this company.

I have been waiting for three months for an awning installation that was supposed to take place (according to the Sun City Awning contract) within 4 to 6 weeks. They delivered the wrong size awning once and said they would be back in a few days with the correct one. That was weeks ago. I emailed Sun City Awning three times and left a phone message, all to no avail. Brian Beachy refused to come to the phone instead, putting me through to my salesman’s voice mail instead. I have received no emails or phone responses to date. Since Sun City Awning has violated the time frame in the contract, the contract, in my opinion, is null and void and I therefore deserve a refund of my $ 595.00 deposit. Sun City Awning asked for 50% down and then they didn’t deliver so I want a refund. I recommend staying away from Sun city Awning. They are not customer oriented and their lack of communication is unprofessional. I can’t tell you about the quality of their product because I never received it. To date, I have been out $ 595.00 three months and have nothing to show for it. This company gets an F in my book. If I ran my company the way Sun city Awning runs, I would be out of business. It should be noted that the last time I called Sun City Awning was on the date of this Unilocal review and the phone was answered by a very disrespectful female receptionist who interrupted me while I was trying to give out my address of where to send my refund. When I asked the girl not to interrupt me while I was speaking, she simply hung up on me. Sun City Awning doesn’t seem to care about their customers or their business. I would not hire Sun City Awning to take out the trash.

DO NOT USE THIS COMPANY!!! The owner Brian Beachy and the financial manager Terry Kappes are horrible people! We put a deposit down to fix half of our patio awning after it was torn down from storm damage. They said it would be 6 – 7 weeks before they could come and do the repairs. In that time a microburst hit our home during another monsoon and caused severe damage to our home. We have been in a hotel for weeks as the flooding has caused so much damage to our roof that our home is now unlivable. When I called sun city awning to get my deposit back, since fixing the patio is now the very least of our worries, they refused to give us our money back since the contract allows them to keep 25% of the total cost. They are crooks and thieves profiting off of people who have already suffered enough loss! They have done zero work and are still refusing to return our money to us! They have horrible reviews on other forums so I advise anyone looking to get work done to do their research and go elsewhere.

Sun City Awnings built a custom pergola for us 14X20 and we LOVE it. From the initial sales meeting with Gary through the build with Paul everything went smooth. We love it so much that we are having more work done by Sun City Awnings in the next month. Have nothing but positive things to say

I had several large shade projects done for my home. What went the way it was supposed to go made for a great end product and a good experience. Yes, there were problems here and there BUT this company made everything right when things went wrong. It is not often to find such good customer service these days. Excellent product, installation and follow-​through.

We are so please to have used Sun City Awing again. This is our second time and it seems like the more we use them the better the company is. Thanks again for another great job in making our backyard look awesome

I selected Sun City Awning to extend my patio coverage with an aluminum ceiling. There price was a bit higher than other companies but I chose them because they touted 44 years of experience and I felt they would have more experience in overcoming challenges and provide a good product. Chris came out to install the cover. He was a very nice and hard working young man. When some modifications had to be made he informed me first and asked for my preference before proceeding. (these were due to minor measuring issues). He worked hard and got the job in one day. There was a warning sign on this day when the company sends one person out to do the installation. Although it can be done, when the installer is handling 24 foot long pieces and tries to secure them while the other end is on a stand, then when he goes to that end and has to adjust it slightly it puts pressure on the sheet metal screws he just installed and can elongate the holes. Can it work, sure, is it the best way to do the installation? No, it screams cheap by a company charging a higher price than most and too cheap to send out a two man crew.
The job was completed though and it looked good. The next day it rained (thank God) and all the leaks started. The drain spouts were leaking as well as water seeping from the edge of the roof and traveling on the underside to the patio. I got on my ladder and noted some of the pieces had been cut too short on the roof allowing the water to hit the inner scupper lip and seep back to the underside of the roof. Neither were major issues and I felt having to make a few adjustments did not completely sour me on the company. I had to leave two messages before someone called me back but it was later the same day.
The next day the man came out, I believe his name was Tom. Since it was still raining I showed him the down spouts and he said that would be an easy fix. I then showed him the water sliding on the underside of the roof and crawling towards and dropping onto the patio. He said, «Oh, that’s reverse dripping, yeah, there is not much we can do about that, that is normal». I’m sure I had quite a look on my face at a statement like that, then I told him I was not paying almost $ 3,000 for a leaky roof, he better figure something out. He then said that the scuppers can only hold so much water and then they would overflow. I pointed out it was a steady drizzle not a major downpour. He said «We could put a line of cock along the inside of the roof but I would prefer not to do that». I asked him if the best experience Sun City Awning has acquired it it’s touted 44 years of experience is using caulk to hold their roofs together? (that would have been 24 feet of caulking!!) He said «Caulk isn’t an adhesive it’s a sealant». I let him know in a clear statement that I don’t care how they fix the issue but they better get it done or refund me $ 900 and I’ll fix it myself. I was clearly taken back by such idiotic statements and had enough. He said he would get together with the installer and they would come up with a plan. I told him the top pieces were cut too short and needed to end over the scupper so the water would drop into the scupper not on the edge of the scuppers inner lip.
To shorten this story, Chris came out and made the necessary adjustments. He advised me of his plan ahead of time and once I was comfortable with the plan he got the job done. There was one more smaller leak on a corner. I fixed that myself since I had enough with the company. I heard the roof passed inspection but I never got the Green slip, I was Told Tom took it with him after the inspection.
I am happy with the final product but would not recommend Sun City Awning to others. They eventually give you a good product but so will other companies for less money. As noted, there touted 44 years of experience is not worth the extra money they charge.

I love my Sun City Awning! Am sorry I waited so long to do it.
First, Gary came and measured and drew up the perfect fit for my space. Then, Will and Nick came just as they said they would and quickly, neatly installed it. The design is great and very attractive. This has created a whole new outdoor living space for me and my guests. Thank you, Sun City Awning!

We have had three projects completed by Sun City Awning: Motorized Drop Down Awnings, Lattice Cover and recently they installed a privacy panel. Sun City Awning is very professional and friendly starting with their sales representative Gary Falk. Gary does a great job of taking our design ideas and adding his expertise to come up with a great look for our projects. The office personnel handle the billing process in an efficient manner and they keep us up to date on possible project target dates. Once the date has been established for our project our experience has been that the installation team arrives on time and completes the project within the time frame established. We expect quality work to be done when we hire a company and Sun City Awning meets our high standards. They establish neat working areas and always clean up the area when the project is done. We especially appreciate the follow-​up phone calls from Sun City Awning to make sure that they have met our needs. We strongly recommend Sun City Awning!

We had a 40′ motorized awning added to our home and are extremely pleased with the selection, service, install and the finished product! We have had so many positive compliments on the new look! We also had a ramada with privacy panel added to the west side of our patio. It gives us shade, a wind break and privacy while we use our BBQ. We would highly recommend the work done by Sun City Awning!

When three of our four Sun City blinds needed repair in 2014, service charges were $ 95.00 per hour, with a $ 150.00 minimum charge, plus parts.
Having no option, we reluctantly agreed to these excessive charges. The Sun City Representative assured us that the Sun City Service Department would contact us to set a service date and time.
After waiting four weeks for the Sun City Service Department to contact us, we contacted a local handyman who repaired all four blinds in 20 minutes at a charge that was 20% of Sun City’s minimum $ 150.00 charge.
If you are seeking a company that supports its products and services, Sun City is not the company for you.
Joel Z.
Prescott, AZ