Toyota of Surprise

Ernie and JT were great! We got a call from Ernie immediately after inquiring and went out to make a deal. He was able to make an amazing deal and gave us top dollar for our trade! My husband was so impressed with him and he hates dealing with car salesmen! No pressure, very knowledgeable, super friendly. Will definitely recommend him to others. Now just waiting for our new Sequoia to come in!!! Lou Kristensen. 2÷10÷16
Ernie was amazing! Super kind and enjoyable to work with. We have never had such a pleasant car purchase:). He called me every day and updated me on where the car was. He pushed to get it to the dealership from the freight yard and I understand JT and you, the general manager got involved. Thank you. Will definitely go to Ernie again for our next vehicle! We are aToyota family! Our son just purchased a Highlander in Virginia for his family and loves it. Thank you for Ernie

I was in the market for the new 2016 Tacoma, I wanted to buy from this dealer because they are so close to my home. As the new trucks started rolling into other dealerships for some reason this one wasn’t getting any at all, they could «order» me one but the dealership I purchased from had 9 to choose from, this one had zero. They did start getting some in a few weeks after I made my purchase elsewhere. I’m sure being a new dealership their allocation of vehicles is far smaller than an established dealership as is the one I purchased from. Can’t sell it if you don’t have it. I’d like to use them to service the truck so we will see how that goes.

This dealership and I had some miscommunication issues at first. Our salesman Ramon was very honest and did everything he could to accommodate our large families needs. I was quickly contacted by the GM who went out of his way to make up for the miscommunication between myself and management. The GM did take care of our needs and made us satisfied customers. I would highly reccomend asking for Ramon when you come to this dealership.

Had a great buying experience. A few issues with the vehicle we purchased were fixed in a fast manner and the team was willing to make things right.

I typically dislike the whole car buying process. A lot of prejudging and high pressure. I walked into this place and had one of the best experiences in a long time. (please keep in mind a checked out 6 dealerships locally before making a decision). I worked with Ron and he did great job. Low to no pressure, gave me time to think and just made it good time. The managers were very friendly and everyone through it the process had a family friendly attitude.
If you’re in he market give this place a shot. There a bit out of the way, but I’ll tell you what… They are darn friendly and easy to do biz with.

We bought our last car here. It was actually a pleasant experience, no pressure. The salesman Ron Carter listened to what we were looking for, and made a good match. It was a fair price with no haggling, no let me get my manager, no holding keys hostage on our trade in, as we had experienced with other dealerships.
We have been here for service several times, and Cory Oliver, the service manager has been been exceptionally responsive, taking the time to answer my detailed questions on the service warranty, tire conditions. In one case where I suspect other dealerships would have blown me off, he really stepped up to the plate and made things right. They encourage you to establish a relationship with one service rep so over time you develop trust in his/​her recommendations. The free Starbucks, cookies, car wash, free shuttle or comfortable waiting area are a great touch too.

This review is for Tiffany Ciesielski. While I eventually went in a different direction, I did get to know Jamie, as a sales manager, from the view of a potential buyer.
I am impressed with her professional work ethic. She is very responsive to calls & emails. All of my questions were answered completely. Transparency in car sales is not always at such a high level. I felt she was being completely honest and quite fair in the information she provided and pricing of the 2016 iA Scion I was considering.
I came very close to concluding a purchase with her. I know I would have felt good about buying through her.
My respect for her increased considerably with her professional response as I told her I had made a different choice. I do know that I would do business with her if the occasion ever arose.
You can expect fairness, respect & honesty from Jamie!

We purchased our car (Scion iA 2016) at this location today. I have to say we were impressed by their salesman Brian. He did not push us at all. He didn’t start any of their «business» talk until we are ready. Every single time we go to dealership, we «always» get a person who’s very pushy and also brings us horrible numbers, so we were very scared to go to any dealership but I really liked the way he treated us today. Thank you so much for all your service! :)
I would like to recommend this dealership to my friends for sure!

We just purchased a Toyota Camry at this dealership and it was a surprisingly pleasant experience. Michael Borgdon was our salesperson and he was straight forward. No double talk or mysterious trips to consult with the finance manager as in so many other dealerships. Loved the private bays they have where your vehicle sits and the salesperson in private points out the features of your new car. Michael even paired our cellphones with the car’s Bluetooth.

I took my 2010 Prius to Toyota of Surprise service department and was greeted by Junior Solaria, Assistant Service Manager. Junior was excellent at his job and cared about not only fixing my Prius, but also saving me money. When I picked my car up he was there to greet me and go over all charges, pointing out several that were «no cost» to me. It was a nice experience!

I just leased a Highlander from Toyota of Surprise, and I have to say unequivocally that this has been the best experience in my 45 years of buying a vehicle. I am in the industry as a provider of services to auto dealerships and having been around them for so long and seeing how buyers were treated basically turned me off in buying cars. I have done a 180 degrees turn in my feelings toward the buying experience because of the great people at Toyota of Surprise! Their no-​haggle concept of providing for your needs makes it so easy and their prices are absolutely competitive! Check them out, you won’t be disappointed!

Purchased a 2016 Tundra TRD Pro today and was helped by Ramon. Great service, we did not feel pressured. Also had a great experience with Scott the manager as it just didn’t seem like the deal would meet our needs but he went above our expectations and found a way to make it work. Thanks guys.
Since my purchase which went well. I am updating my review as the dealership over valued the pay off on my trade in, not the issue. The result is the dealership owes me a refund but it seems to be an issue??? We have contacted the dealership at least four times, I was even given a call back about 4 weeks ago and assures that my refund was being sent out tomorrow. Yet we are still waiting and still playing phone tag with the only individual who seem to be able to help???

Our sales person was Ramon he was fantastic ! Not pushy and he took his time with us. Everyone here worked with us and we got a great deal on a pre owned vehicle. Ramon also took the time to walk me to the service department and get me all set up with my first service appointment. All around a great experience not your typical dealership. Thank you !!!

Great staff. Great cars. Great deal. Very honest and fair. Offered us a few thousand more for our trade then the the dealership on I10 and the 101.

Bought a new Tundra on saturday from Joe. The transaction went SMOOTH!!! From the time we stuck the deal to delivery was less then 15 mins, including signing all papers in finance. They have an excellent system and an excellent team. I really appreciate you guys!

I came here to look at a new Tacoma and was greeted by Joe P. He was very nice and knowledgeable about options. I was impressed by how everyone was nice, helpful and lacked that typical ‘car guy’ mentality. Scot G helped with my financing decision and I was off in a new Tacoma. What an AWESOME experience!

What a wonderful sales experience! I found out that my old car had some major issue, and would need a lot of repair, during my 2 week vacation (oy!). So I had my partner help me with getting a new vehicle. Toyota of Surprise (specifically Ron Carter) really did a great deal to help us out with the situation, especially given my absence. Their salespeople are salaried, and not commission-​based which I believe contributes greatly to the experience. I felt no pressure, a willingness to answer questions, and a cooperative instead of exploitative experience, which is very different than when I bought my previous car. When the vehicle was delivered, Ron took great care to explain everything about my car and its features. The deal was worked out smoothly and I felt taken care of and not taken advantage of.
I will definitely recommend Toyota of Surprise as the place to buy if one is looking for a Toyota at a hassle-​free, great price, with great service.

Shopping for a truck and the staff was very helpful and friendly no pressure to buy. Free car wash every Tuesday and Saturdays. Highly recommend this business.

I’ve never had a good car buying experience! I’m so thankful I came to Toyota of surprise! John stringi was wonderful! Finally a salesman who does all that he can to make the normally stressful process fun. Everyone from the finance department to the sales manager was an absolute joy!
My credit was far from great and they put me in a wonderful vehicle in my price range and didn’t take advantage! No gimmicks, no hassle, just trying to help the customer get the best AFFORDABLE deal. This dealership is one in a million! I recommend this dealership to all!

At a certain point the pain of buying a new car is outweighed by the pain of paying for repairs on your old one. We recently reached this point with our old SUV and I started looking for a new to us, i.e. used, vehicle.
After deciding that we were finally in the market for a minivan I looked online to see what was available. I identified a 2008 Kia Sedona minivan with low mileage that I found first on EBay that was being offered by Toyota of Surprise. Using the dealership website I was able to see the price they were asking, review all of the features and numerous pictures of the vehicle, and even look at the CarFax that was provided for free.
I did additional research to verify that this vehicle was rated highly on
and also looked at the Kelly Blue Book prices for the minivan and the SUV that I wanted to trade in.
We then hopped in the SUV and headed out to the far Northwest Valley, the 303 Loop and Waddell. When we got there we told them the vehicle in which we were interested and they showed us where it was located and handed us the keys to take a test drive.
We headed out and after both driving the minivan decided that we liked it. Getting back to the dealership is where it got really good. The dealership bills itself as being One Price, No Haggling and that is exactly what it was. In fact, the only decision we had to make was how much we wanted to put down in addition to our trade-​in and how long a loan we wanted to get.
Because I had already checked the prices of both vehicles on Kelly Blue Book, I knew that both the price they were asking for the minivan and the trade-​in value for our SUV were fair. We also decided to buy an extended warranty on the minivan as the dealer warranty does not extend to secondary buyers. Toyota of Surprise even offers to waive the deductible if you bring the vehicle back to them for service.
All in all, this was the most pain free automobile purchase I have ever made and I highly recommend anyone in the market for a vehicle to check the Toyota of Surprise website and be willing to make the trek out to the dealership. Another benefit is that because the dealership is located near to Sun City you are quite likely to find a used vehicle with low mileage and a great service record that has been traded in to the dealership by a recent retiree, just as we did.
We drove away very happy and I’m sure that you will too,