Tropical Cafe Smoothies

Smoothies are good but the kids that are working need to be properly trained. When I get to the window and she asks me what I got when I already ordered and says «it’s gonna be like 11 dollars» it doesn’t seem like they know what they are doing.

I love this place. I’ve never actually eaten any of the food, but I am always grabbing a smoothy from them. They have a good variety and friendly staff. That’s enough to get them 4 stars. I gave them five stars for being open 24 hours and having a drive through window. A very rare thing here in Surprise. :)

Good smoothies… Long wait time. Understood that it takes a few minutes to make an order, but in the drive thru you would assume they start it as you order. Not the case here. They start about the time you get to the window (after waiting behind 3 – 4 other cars). One time I was even asked to remind them what I ordered. That’s what happens when there’s nothing but 15 year olds working there I suppose.

I went to the café again today for the first time in a long time. I ordered 3 of the cilantro fish tacos. First of all, they were super small for $ 9. Second, one of my tacos had a hard piece of fish in it. Third, one of the tacos had only one very tiny piece of fish in it and hardly anything else.
Not worth the price for what I received today.

I tried this place on a whim ironically on the to Jamba Juice and they did not disappoint. Great food and smoothies and very reasonably priced. I’m excited to taste a lot more of their menu items.

So… smoothies are great but service is awful. Ordered 3 smoothies (all the same) waited twenty min at the drive thru window to not even be acknowledged and when I was the teenager said my order didn’t go through. Ordered again waited another 10 min for a girl to come out asking if I ordered something completely different. All I get «we’re short staffed» not even an apology. This place is ridiculous get it together

I rarely write negative reviews, however, this location is very poorly staffed. I paid for my smoothie, waited over 20min and ended up having to leave to avoid being late for a class; without receiving my smoothie. The drive thru wait time for only 3 cars in line is around 15−20min. The gals in the morning are awesome, however the staff during the day/​evening are very slow. More training, or more staff. Smoothies are great, but be prepared to wait. :(

Even better than Jamba! This is my Go-​To smoothie shop when I get a craving. Big cup sizes and pretty cheap yet delicious.

We arrived in the drive thru at 6:23pm. My first time at this location. Only 3 cars in the drive thru. Lobby empty. I ordered one smoothie! I sat in the line for 29 mins!!! One car at the window and two in line. Omg. I will never come to this one again.

The wait is always a bit much. Maybe a drive through and a dining room needs more than a 2 person crew. Smoothies are good. Lots of flavors to choose from and you can get add ins also. The food is fresh too, but i don’t think it was too much to ask to have my flat bread WITHOUT the flat bread. Simple, right? Nope. The veggies were missing, too.

This place is so slow!!! And rude they make you wait 10 min to order. Save your time and go to another location

I’ve got mixed feelings. They’ve improved their wait times at the window most of the time (depends who is working), but several times I’ve come they are unable to make certain food items. The personality of the guy tonight is not particularly friendly. (You don’t have to chat me up, but a smile wouldn’t kill you:/) on the other hand, the young girl was delightful. The smoothies are inconsistent but I’m glad for the option. If there was any competition I’d go there, but then again, maybe it would force TSC to step up their game…

Too long of a wait and they are always running out of fruit. How do you run out of fruit when all you do is make fruit smoothies! It’s hit and miss with smoothie consistency.

I was craving a smoothie and this place is close to home so I decided to give it a try!
The place is open and fresh when you walk in. I must say I haven’t had such a fresh smoothie in awhile! We tried the Sunrise Sunset and Sunny Day and absolutely loved the flavors in each. Great customer service.
We will be in after another workout very soon!

The smoothies are good, but the staff takes WAY too long. Last time I went I waited 13 minutes for ONE SMOOTHIE. The teenage staff doesn’t have enough sense to acknowledge the long wait when they open the window, so I asked why it took so long and the girl said they only had three people working.
Taking too long to make smoothies is a consistent problem for them, and if they’re backed up (which happens) a polite apology at the window would be nice and a discount would bring me back. The long wait and then the lack of trying to rectify the situation left a bad taste in my mouth. I mentioned that they should discount the smoothies that day because of the wait but nothing was done.
Go if you have lots of time to kill.

Okay so I think I have been here once before but in Mesa. I could be wrong. It’s amazing. I have now been 4 times if I am right about the Mesa location. I have had 2 green drinks, Island Green and Totally Green as well as one of the indulgent smoothies called the Mocha Madness. All have been very yummy. Especially the green drinks. And from the looks, the food seems yummy. I can’t wait to have a meal there and of course recommend this place. :)

This place has a lot of potential, and I truly hope the franchise owner of this location reads and responds to my review.
The smoothies are flavorful, refreshing, and nutritious, but the service and staff are a major downfall. I count 5 staff members on duty, and only one is actually making smoothies (his name was Josh, and he was very friendly).
I watched customers walk in and not one staff member standing at the counter even acknowledged them.
Very disappointing.

This review is based on at least 10 – 15 visits, but we now only go when we have plenty of patience and time to kill.
The two stars are for the good food and smoothies and because I don’t want to completely trash a local business but the service is consistently horrible. The employees have no sense whatsoever for customer service or even common courtesy of acknowledging other people. How hard is it to say «hi» and «thank you»? It is every time and it’s not even the same people working. This is in addition to taking at least 15 minutes to fill an order.
You are selling smoothies, smile once and a while!

Eh, I have mixed feelings about this place. I absolutely loved TS when I lived in FL. But, this location is not up to par. It’s always dirty. They are extremely slow with anything you order and often forget items. Not to mention pricey.
Unfortunate because usually TS is delicious. I can’t say Id recommend this location. Which is sad.

Another new business in Surprise!
Tropical Café offers smoothies, sandwiches, wraps, tacos, and salads. Great selection if you want options besides burgers, and pizza. Reminds me of Subway, except has a tropical influence.
I had the Korean BBQ tacos, I really enjoyed this. The tacos are in a soft flour tortilla, filled with vegetables, lettuce, and your choice of steak or chicken.
Wife had the chipotle chicken wrap, this comes with vegetables, lettuce, rice, and chicken. Had a couple of bites on this and it was very good.
Smoothies are really good also, I had the strawberry and banana smoothie, while the wife had the pineapple, orange and banana. TIP! Hers was a lot better!
Glad they opened this place up, it’s in the same square as uptown alley, and Digiplex theater. Always nice to have something new to choose from, and I will diffidently come by more often.