Sweet Pea Septic

We have always used Sweet Pea since buying our house 20 years ago. They have always been prompt and courteous and never tried selling us anything we didn’t need. Recently our septic pump went out (that pumps from the tank into the leech field). The Sweet Pea tech was there promptly in the morning and already had the pump cover open and was diagnosing the problem by the time I got home from work to meet him. He found that it was only a bad switch which he replaced. He could have sold us a new pump for $ 650 and I would not have known the difference but just sold us the $ 60 switch. I also asked if he needed to pump out the tanks. He told us we were not due for another year or two so there was no need to have that expense right now.
I trust them to take care of our septic system.

Excellent customer service! Same day service. Joe was very helpful and quick to solve our plumbing back up!

I’m very happy with Sweet Pea septic. I called other companies twice to try and get someone out to my property but, my calls never were returned. When I called Sweet Pea not only did they return my call but, they were able to get someone out to my property the same day! I never lived on a Septic tank before so, they were able to explain everything that was done. I will continue to use Sweet Pea Septic for all my Septic needs.

A couple weeks ago, I discovered that effluent was flowing out of the outside clean-​out cap. I opened the cap but the snake seemed to go all the way down into the tank, but no flow. I opened the distribution box (D-​box) to inspect that end. No backup into the leach lines (3) and light flow from the tank. Ran power snake from D-​box back up to the tank and found no obstruction on that side either.
I stopped by Sweet Pea and talked with owner Dean who was very helpful speculating what to do next. The indicated course was to dig up the inspection covers on the tank, but I didn’t know exactly were they were. The ground was hard from all summer and digging was going no were by hand.
I called Sweet Pea’s office per Dean’s suggestion to see if they had detail of the tank’s location which they had pumped just before we took position of the property. They looked up their records and told me what they had, which was old and skimpy. I decided it was cost effective to have them come out and help. They showed up with a back how tracker and video camera snake. The video snake had a tracing pig, which quickly located the end of the waste line at the inspection cover. After marking that and probing a little more, it was easy to determine the lay of the take and the second cover. Driving the tractor to the back, the operator was easily able to dig the covers clear and open them for inspection. He brought a long ‘V’ pipe probe which he used to loosen the plug at the tank input baffle. He declared that the tank was back in service if I wanted to use it from there, but without pressure, I asked a few more questions and knowing the tank had not been pumped in 14 years decided it would be more cost effective to pump it while it was open so I wouldn’t have to reopen it again. There tank/​pump truck was there in a reasonable time and in short order the tank was empty.
I agreed to refill the dirt and they gave me some slack on the bill. I needed a replacement D-​box cover to replace the deteriorated one I uncovered. They had one on the truck and handed it to me, but then added $ 25 on the bill for a small flat cement cover that should have been $ 15 from another source I checked later. Otherwise, I got a fair price for all they did that took just under 3 hours and the guys that performed the services were nice and helpful.
They don’t take AX, just Visa & MC.

Just a few months ago, I had them pumped the septic tank and all was well. However, when I called the place to get septic inspection for my house, I found out that he unnecessarily pumped the septic tank again (the pump is recommended to do it every 3 – 5 yrs). Moreover, we found out that they damaged the pipe while they performed the inspection and making us pay for it by giving a false report on the pipe! It feels very dishonest the way they run their business and i will never recommend this place to anyone.

Update below:
Hmmm…so we had our septic tank pumped and serviced about four months ago. We decided to sell our house and during the inspection, the tech broke/​cracked the intake pipe. When we mentioned something about this, first Sweet Pea said that it was like that before they dug. When this was questioned, then they said that they will fix it for free but then that the inlet pipe does not have enough fall and needs to be excavated and reinstalled/​graded at the cost of over $ 900. This was never mentioned until after we found that they broke something. So now, I don’t know how much is truth and how much is them trying to find a way to charge me extra money for something they broke in the first place. I understand this is a tough economy, but this whole deal seems very shady.
Update:
Finally spoke with the owner. He explained things a bit more, but I still feel like I am being taken advantage of. We shall see how the repairs go…
Update:
They did the «repair». I guess it works better now, but have not noticed any difference. Be careful with them.