Jumptastic

I’m wondering if this business has really gone downhill in the last few years… based on some very negative reviews. ??
I didn’t have a bad experience with them at all — but, I used them 4 – 5 times for kids’ birthday parties, the last one being in 2012 or 2013.
I was given repeat customer discounts, always appreciated.
Their delivery people were always prompt, arriving even earlier than scheduled which was such a bonus cause my kids were able to stay busy while I finished getting ready. :)
They also always came later than schedule for pick up which again, gave our kids & their friends even more time on the inflatables.
We’ve done dry & water slides with this company and everyone absolutely loved each theme I went with. The adults even got involved with a huge slip n slide, that was a big hit.
The kids seemed to love the obstacle course inflatables the most, as they are more challenging and you can race (I have all boys so competing is an everyday thing with them!). I’m thinking either they have a lot of turnover with contractors they use to deliver the equipment (therefore, it’s a toss up on whether you get a great person or someone who is angry they’re working on the weekend)…or the management has changed and that’s why people are experiencing rude encounters or ambivalence.
If that’s the case, they should certainly re-​evaluate their customer service methods because this area & surrounding towns definitely spend good $$$ and you don’t want to ruin a reputation in an industry that has SO many choices all over Atlanta.
Last — I will say I was quite impressed when driving home after a Friday night out in Atlanta for Oct 30^th festivities, I drove by this location off Buford Hwy around 12:30am and there was a group of guys there outside rolling inflatables & putting them on trucks. I guess they were booked up for the day of Halloween and they were prepping everything super early!

Short version: it took four calls and two trips for all the proper items to get delivered, and then the Jumptastic guy who removed the items actually broke 3 hanging Christmas light wires that were 10 feet off the ground, resulting in broken light bulb glass all over the back patio area.
Long version: Jumptastic was supposed to provide a small bounce house, four tables, and twenty chairs for an event at my house. A guy showed up with the right bounce house but wrong chairs and two few tables. He was was rude, unhelpful, curt, and not knowledgable. He refused to set up the tables. When I told him the order-​taker had promised that everything would be set up, he said, «Well that’s not the deal and they’ll say anything to make a sale.» I asked him to call his manager so that I could actually get all 4 tables I had ordered. A few minutes later he called me from outside in his truck to say that no tables were available that day and that I could «file a complaint with the office on Monday.» When I told him this was unacceptable, he hung up on me and actually screeched his tires driving away from my house.
Then, on my own, I called the home office to request that the proper chairs and remaining 2 tables were delivered. The guy on the phone acted like he was doing me a great favor by delivering the items that were supposed to have been delivered in the first place. The second guy who delivered the proper chairs and remaining tables was cheerful and efficient — polar opposite from #1.
The first guy ended up coming back later in the evening to retrieve the tables, chairs, and bounce house. While he was removing the deflated bounce house, he broke 3 hanging Christmas light wires that were secured 10 feet off the ground between the house and a tree. There were shards of broken light bulbs all over the place. I saw that he had broken the wires but decided not to say anything to him because I didn’t need to have another confrontation with this guy while guests were in my house.
To be fair, the items that we ordered were all eventually delivered to my house on time. The kids loved the bounce house and all the tables and chairs were decent quality.
But I had argue with delivery guy #1 about setup, call the office twice to make sure the right tables and chairs were delivered, and then finally that same #1 guy actually left my house in WORSE condition than it was before the whole Jumptastic ordeal. I’ll not be using this company again.

I don’t know about the previous review, but I had a great experience with jumptastic!
My delivery was EARLY, set up in a timely manner by a professional person.
I know how atlanta traffic is, so I requested my waterslide 2 hrs prior to my party time and it was even earlier than that.
The same guy came back out when he said he would and broke everything down and took it away.
I would absolutely use this company again and referred jumptastic to others as well.
My kids had an amazing time!

Let me be the first! I booked a party on Saturday may 17 for my son. Weather was kinda funky. So I wanted to cancel. But I decided to keep my reservations. However, I spent 300.00 with these crooked ass clowns. I didn’t need all the chairs and tables I had previously order ed. Paid their trifling Butts. I was told by the driver that he would note my account and someone would call me on monday. I called twice to get told someone would call me back. But I called back, and when I did I got this Olé red neck rude impolite delivery manager on the phone. Politely going to say they can’t refund me my 42.00 ok you should’ve said that because guess what, I would’ve took the chairs and let the mono lay out in the damn rain. I’ve used them 3 times. Glad my son said that he don’t want any more jump slides. Do I sound pissed, Unilocal I am. It’s about principle. And obviously the manager doesn’t have any. FYI, please be mindful when booking them. Please be certain that you’re going to use all the items you book, NC you’re still going to be responsible for them. The customer is always right. I hate tight cheap ass business owners. Good day!