Link Your House

I reached out to LYH for a very small job in connection with a Midtown condo renovation I was undertaking. I wanted to be sure that I didn’t overlook updating wiring. Despite the fact that my job was small, Nick gave me all the attention I could ask for, made recommendations for what he thought made sense (and didn’t make sense) for my project, and even went ahead an put in some extra wiring, without charging extra for it, just because the walls were open and he thought I might want to have ethernet accessibility near the relocated cable outlet. LYH took great care of me and I have already recommended LYH to friends.

Link Your House did a great job installing my whole house automation system but what I love is their follow up. When I call them i usually get a real voice answering my call or at least a quick call back. And they have no problem coming back out for a follow up on site tune up.

I had a great experience with Link Your House. I recently purchased and renovated a new house and wanted to install a sound and media system for multiple rooms on my main floor and outdoor patio area. Nick and his team explained to me different options and designed/​quoted me a system that met my needs and budget. The entire install (hardware and services) came in under budget and without a hitch. In addition to getting great sound/​video results, the guys went out of their way to make sure everything was installed to our aesthetic liking (position of flat screens, hidden cables/​boxes, etc.). Also, although part of my install couldn’t be completed until after I finished the renovation of an outdoor deck, the guys were happy to come back 6 months later to complete the job and give me some additional troubleshooting help on some unrelated remote control/​TV problems I was having at no extra charge. Overall, I was super happy with the project and would use them again.

What didn’t go wrong. I am very disappointed on every level. Service, Quality of Service, and a bad attitude to boot. They were recommended to me as home theatre and sound experts and in my opinion they are neither. For 10k you would think it would be an excellent system. It isn’t. Poor tinny sound quality on the main level, no depth, nothing. I have complained about this on more than one occasion and all they tell me is I need to spend more money and I did with the same poor results. They had to run wire from the main house to the Barn for the sound system and internet, now I’m having problems with the main house. Constantly being kicked off and rebooting the main house. I recommend that anyone who reads this find someone else. I failed to mention when they were running cable in the main house, they purposely ran a line across a closet door and the only way to enter the closet would be to unplug the line and shut down the barn. Amazing!