PetSmart

Aside from the worst haircut my dog has ever received, it’s been 3 days and he’s still limping from where they cut his foot so badly while cutting his nails – after I said specifically DO NOT cut his nails. I really appreciate the extra vet and antibiotic bill.
You are much safer staying far, far away from this place.

I kneeled my dog at the Byrant Irvin location last week and had a friend pick my dog up on Sunday because my flight got in after they closed.
I left her with like 4 – 5 of her favorite toys in a reusable bag and only one was returned. I called the store they basically blew me off and said they’d call me back when they find the bag. A week later no response or anything.
I liked PetsMart because its convenient but for the price they charge (92 bucks for two nights with doggy day camp for a 14b dog) but I won’t keep her there anymore since they toys were probably 30 – 40 worth; so now i basically need to pay for another night’s stay to replace what they because they’re incompetent.

I have an horrible experience at this Petsmart. My dog has been coming to Petsmart for over 4 years without a problem. Now I am being told he is aggressive and I was charged 42 dollars. When I have asked for proof that my dog caused an altercation they refuse to show me the video.
I was also told that since the other dog comes to this location more often then mine that they know it was my dog.
The question is why would you take video if you are not going to show it obj guest? Are they hiding something?
Go to the location at Matlock and 20, they are amazing!

I would like to state when I dropped my dog off he was cleaned day before an groomed 4 days before that.
I picked up my dog he smelled so bad caked on urine smell an just dirty (how I know it was dirt I will explain in a min) his eye where horrible dirt all around them then this creamy white stuff all in his eyes. I have never seen my dog like this ! Freaking out I called them back to back to back never answered. Them got ahold on the manger which had me on hold forever !! I just hung up googled what todo. Got home washed him right away. As I’m washing him the dirt is coming off because you can see it in the shower. Red lil bumps all in his skin never where there when I washed him before. I asked them to watch his neck because he had a bump. It was 10x worse then I had ever seen it.
I would not go to this one ever again. It shows me that they don’t pay attention to the dogs they just let them out to play an out them right back. I called an check numerous times time one one said anything bout his neck or eyes. They always said he doing great looks fine. Which was a lie! Don’t do it money an your dog is not worth it.

This store is in a great location; easy access from Bryant Irvin and the highway. It has grooming available as well as the vet services. The aisles are nicely spaced out and in my experience the merchandise is well maintained and tidy. My Labrador eats only a very specific Blue Buffalo brand that sometimes is out of stock at other locations. Each time I’ve stopped at this location the food is there, available in the biggest bag. That’s always such a relief because you dog owners know, you can’t exactly just make your pup something else for dinner!
The employees there are friendly, we’re always greeted pleasantly by whoever is closest when we walk in. I like that the cashiers don’t try to up sell you on items you may not need when you get to the register. I appreciate people being straightforward and polite.

In a word: unpleasant. After a fun run with the dogs my boyfriend and I wanted to spend our last day together in Fort Worth before he returned to Spain for business. We decided to put the dogs in a day play place because they are puppies and they live for doggie daycare in Dallas. I drove 30 minutes after telling the dispatcher my dogs were an Am Staff and bull terrier mix. Upon arrival I went through 30 minutes more of paperwork with the unsmiling staff. A lady named Nancy suddenly said brazenly that Gator, who was especially excited to see other dogs, would have to be kenneled and wasn’t suitable for their day camp. I felt very sad that my dog-​play loving dog was rejected but I understand their feelings about it. This has even happened before and the lady apologized and was really sweet about it. So, what I didn’t like was how rude Nancy and another guy named Ron was, and that they wasted 30 minutes of our time with no apologies. I told the manager and he offered no apologies or professional gesture for wasting our time, either. I was very upset and made to feel it was my fault for not knowing better. They did hold me up further with a speech about their 30 years of experience and how I told the dispatcher the dog breeds and was told that it was up to the manager. If they are that insensitive with people, I can only imagine how they are with dogs. As we walked by the playroom, Gator looked sadly in. I noticed a Mastiff-​bully mix just like the one that attacked him as a puppy on his first day at a dog park. The playroom was completely packed with only ONE person watching and the mastiff was crowded in there with little poodles and yorkies. I’m kind of glad my 8 month old dogs weren’t allowed because they are very innocent and I intend to keep it that way. In spite of all their curt down-​to-​business diligence, the staff obviously pay very little attention to safety OR breeds, just judging by the room itself with the crowding and the mastiff and poodle assortment. It’s interesting that some of the paperwork includes a pre-​transaction scratch chart like on a rental car. It just reiterates how much more these people see dogs like merchandise and not animate objects. As a person in the medical field I have a pretty good intuition about who’s about money and who’s about souls. No amount of experience will replace lack of compassion. I’m very glad my babies were spared from this place.

In reference to the Banfield Pet Hospital
We used this clinic about a year ago and didn’t have any issue with them. Having had a decent experience with them, we decided to use them again this year. Once a year we have our cat put under and shaved. She stresses too easily so it has to be done this way. We dropped the cat off at 0730 and received a call at 1330 notifying us that she was ready for pick up. We show up and pay a bill for $ 93 (which was expected). They bring out our cat and she looks the same as when we dropped her off. So they put her to sleep, did a mandatory physical exam and cut her nails. Why didn’t they shave her? The answer we got was that there was a miscommunication «in the back»…So naturally, people come in all the time and pay to have their animals put under for a nail trim… SERIOUSLY? Also, it took from 0730 – 1330 to trim nails. They insisted we bring her back in so that they can do what we asked the first time. We left her again for another four hours just to pay another $ 53 with no compensation whatsoever. People have bad days and it seemed as though this clinic was. Im not saying don’t give them your business. I am saying however, make sure they understand completely what you want from them. Do business with them at your own risk.

Kristina always does a wonderful job grooming my baby, Winston! They always get me in the day of and if there are any mistakes I see when I go to pick him up they fix them right away. They also put a note in the computer so that they don’t make the same mistake the next time. Very convenient and great customer service!

Got our Lucy at the pet adoption center… best choice ever, place was very clean and everyone was so nice… It took us a while to find a food that she would eat so it was nice that we were able to take opened bags of food that she wouldn’t eat and exchange till we found one she would…

We bring our dog in every other week for boarding and daycamp. The people who work here know him and treat him very well. They also greet me. I love how enthusiastic they are! We are very comfortable with our dog being here.

Could not be more disappointed by the treatment of our dogs during a weekend boarding experience. They had not been to the bathroom in 6 hours and smelled like their own pee. I paid $ 100 to have my dogs neglected and forced to sleep in their own urine infested kennel. When I called to ask about this, the woman told me I had not paid for the afternoon walk. I didn’t know I had to pay EXTRA to let my dog have the opportunity to pee three times in one day. They are a pathetic and expensive excuse for a pet boarding «hotel.» Please, take your animals to a place that actually cares.

We board our yellow lab here when we go out of town and he absolutely loves it! The second he sees where we are he gets so excited. He is usually good on the lease but when we walk in the doors he literally pulls me to the back of the store to where you check them in. As much as I miss him when we go I am completely comfortable leaving him with them and I know he’ll have a great time!

This Petsmart always has the litter I use on sale. Sweet! Plus they have a great selection of worms for my leopard geckos. They always seem understaffed. One person running the registers and one person on the floor. So when I need said worms, it takes forever to find someone and get them to go to the back to get worms for me. I’ll still come back here :)

Ditto on what all the other peeps are saying. I wish prices were just not so high on kitty food. It seems like it gets higher and higher… everywhere I go. But just roll with it. It is wonderful to adopt animals from these types of places and they already have all shots etc taken care of. I do appreciate the fact that my kitty was NOT declawed… so horrible to do to a cat. He was only $ 100…but he eats like he is priceless hahaha

PetSmart has been great for us in our first year of dog ownership. I contacted a breed-​specific rescue group and got a call that they had what sounded like the perfect dog for us; she was ours that very night. Except … we had NOTHING for a dog. We hurried to Petsmart and, no joke, there was a different sales associate in each aisle offering to help me pick the right dog food, shampoo, crate, etc. I also signed her up for puppy basic obedience classes two weeks after we first got her. She went from not even knowing her own name to being pretty well trained in just six weeks! You do really have to practice at home with them, and I’ll admit we weren’t always great about that. But she learned Sit, Stay, Come, and Leave It really well, and those have helped immensely. Definitely worth it for a little over $ 100. I’ve also taken my dog to their grooming salon and their Banfield Pet Hospital and had great experiences there too. I can always call and get an appointment for the next day or so, and I love that they are open later than other places. That makes it much more convenient for me.

This PetSmart the only area location for SPCA pet adoptions.
Their selection is very limited. The animals are kept in a roomy and clean cage.
Many services and al your pet needs can be found at this store.
Helpful and friendly staff is always available to assist with a smile.
Offering free obedient classes and special card discounts with purchase.
* Your new little friend is here waiting for you…:()

They did really well with my dog here. She was a little scared once she was done with all her pampering, but she looked and smelled great!