Billy Sweet Chimney Sweep

They installed a liner in our chimney for our Boston brownstone and did a great job. They were timely, friendly and professional and somehow very clean! I’ll be using them again!

we are not pleased with our experience with billy sweet’s services. they did an inspection and cleaning following which they basically told us that we needed to have the entire chimney replaced!!! for a mere $ 20,000. they offered no intermediary steps — it was basically all or nothing. we have since gotten several other opinions and been told that his proposal was really overkill — in spite of lengthy speeches from billy himself and his manager dan — the upshot is that the work till be done by a licensed VERY experienced individual who has glowing accolades and no negative reviews to be found — the price is approximately ¹⁄₃ of billy’s. i have since spoken with others who have used his services and had similar experiences — overpriced, alarming diagnoses and prescriptions!!! i would NOT recommend him.

I recently bought a home and had chimney swept. During the sweep and inspection I was told that the flue and smoke chamber needed to be resealed as indicated in the photos that were taken during the inspection. Photos revealed missing mortar in the tiles of the flue and same situation with smoke chamber. The old cap on the chimney had to be removed and replaced because it was rusted out. They gave me a quote for the work needed to be done. Price was competitive with other outfits. The technicians were Dennis and Pedro and they were very professional and courteous. The work was scheduled a couple of weeks later and Dennis and Pedro were the technicians who completed the job (this was a two day job). During the whole experience I was treated very well by Manager Dan and technicians Pedro and Dennis.
I would highly recommend Billy Sweet!!!

I found this firm to be professional, courteous, and prompt! They came exactly when they said they would, the put on little booties before entering my home, they said exactly what they needed to do, they whispered and were very respectful of what was going on in the house and was out in 30 minutes with a full report, leaving my fireplace area immaculate!

I am new to the area and looked at few online and Billy Sweet Chimney seemed reputable and professional. TOTALLY not the case. They promised a follow-​up email report, which never happened — so now I don’t even know if our furnace and fireplace are as dangerous as they claim it to be since they won’t document their «findings.» I will be following up with my realtor so any new folks to the area will know to stay away from this company.

Not a fan!
I scheduled a chimney and furnace flue cleaning and was quoted $ 250 to clean the chimney and an additional $ 250 to clean the furnace flue. Thinking it was a little expensive, I called a couple of other companies who quoted the same job at $ 180 for the first chimney and $ 130 for others, so I called back Dan at Billy Sweet to let him know what his competitors charge. He agreed to match their price. The technicians came to the house, (and were supposed to call ½ hour ahead of time, which was confirmed twice over the phone, but this fact was not notated on their paperwork).
When the techs had completed the job, and I was about to write the check, I realized that I had coupons from 2 other chimney sweep companies offering 10% off of their services and called the Billy Sweet office to see if they were willing to match this promotion. Instead of politely answering my question, which they could’ve done nicely) I was treated rudely and unprofessionally for even asking about it. Dan actually questioned me, demanding why I was asking about this now, «when we had a deal».
Excuse me: but there is no «deal», I’m not buying a car, just having my chimneys swept, which 4 other companies in the area do and I was simply paying for services rendered, and inquiring if a company will meet it’s competition’s pricing and promotion. This is not a request which warrants an accusing tone, thank you very much. Also, the timing as to when I found the coupons is irrelevant. Perhaps I should have asked that had I mentioned the coupons 2 days ago, that information would have been received with more professionalism and graciousness.
It went down hill from there…
Because the icing on the cake was Billy Sweet himself, who got on the phone with me and threatened to take me to small claims court! For what?! Gee Billy, I was not aware that you could take a customer to small claims court for inquiring about a promo… bad form, really bad form.
In all fairness, the technicians were polite and efficient, the 2 stars are for their service and not for their boss’ rude behavior. I hope that they end up working with another company, as they do not reflect their company’s horrific business practices.
The last laugh…
As a result of this service, it was reported that I will need appx $ 3300 worth of work on my furnace flue. Can you guess which company is not getting my business???

Had a tech out last Thurs. and he was great. Explained exactly what needed to be done, took photos and explained everything that needed to be repaired. I’m still questioning a few things but will get another opinion to make sure it is what really needs to be done.
I think the price was fair.

I’ve upgraded my rating from 1 star to 2.
I just got off the phone with Billy himself. He has graciously agreed to provide us with a refund check for the inspection. He also explained that it is not Billy Sweet’s policy to do all or nothing repairs. He was surprised that the technician didn’t express a willingness to help us figure out what repairs we could put off until later, and which were absolute safety issues that needed to be done immediately (in the service of reducing the cost to something we could afford).
He also explained that in his experience, ppl who are looking to purchase a home *like* having a higher estimate for repairs for the sake of bargaining. This may well be true, but in our case the anti-​Billy Sweet-​bias from both parties’ realtors and our home inspector, and the extremely high dollar amount of the estimate, worked against our favor. Anyway, his point re bargaining IS valid, so if folks are looking for a thorough inspection with a top-​end estimate attached to it, then perhaps Billy Sweet is your man (or your company, as the case may be).

Since this was my first chimney sweep experience, I suppose this review is unqualified. Anyhoo… I thought these guys were great to work with! From my first call in, Brian was engaging, informative and very helpful in reviewing the process and pricing. The tech team that showed up were also polite, informative and thorough in their work. They took their shoes off before coming in, laid down drop clothes around the fireplace and had a vacuum running the whole time. When they left it was like no one had ever come.
Their standard package is a Level II cleaning, which includes sweeping and running a digital camera up the chimney to take footage of the chimney’s condition and capture any damage. The whole treatment ran just under $ 300 and I was told when I called that most places charge anywhere from $ 400-​$ 600 for a Level II inspection. Since Billy Sweet does that as their standard practice they discount it down.
The tech also recommended and quoted up repairs, which they can also do. It wasn’t a hard upsell (say like at Jiffy Lube) and he was pretty detailed about what was going on.
I’d defintely recommend using these guys. Their territory ranges from N. Shore down to at least W. Roxbury.