Chesley Fence & Deck

So like the other reviews the estimate that was promised in two days never came. I then called spoke to a nice lady. She tried to contact the man who came out. He didn’t get back to her. He finally returned my call. I answered the phone Hello.. he said yes this is so and so with the company name. I said yes hello.. He said I hear you have a problem with me not getting back to you soon enough.. And let me tell you all this wad said so nasty I was taken back. I said well yes sir you said this would be two days he then ranted some more and then said I don’t think we should do business with you. You won’t be happy. My feeling was because we were not getting the top of the line fencing he could let business go and its not even his business hes just a manager. Btw we were getting other things done. I just can’t believe they are still in business. My husband did go out to the office when he was there he apparently was having issues with another customer that he was yelling at. Stay far away from them if you want something done when your promised.

We previously had a dispute over a discount but they were quick to resolve it and the installation of the fence was very fast as well and looks great.

My experience was almost identical to the other reviewer. We are also a military family and had a similar experience. We set up an appointment and he was at least 30 minutes late. I see their fences all over the area and they came highly recommended. He was very nice but didn’t really ask what I was looking for, other than material. I simply said we want to keep the cost low and use aluminum. He assured me that he would email me a quote.
He was the second company to come out and give an estimate. The first (through Home Depot) gave me an estimate on site, and went through their catalog with me.
After about a week I had not received an email with quote. I called the company to inquire, it was a Friday. The lady said she didn’t see a quote on his desk and assured me they would contact me «first thing Monday morning». I asked how long it typically takes to get a quote. She said «a couple of weeks». I was dumbfounded. I said we have kids and dogs, we need a quote soon or we will go elsewhere. (Mr. Chelsy had said it takes a about 4 weeks once we sign contract to build fence. This would mean a fence would take 2 months to get installed.)
That was the last time I’ve spoken with them. No call back. No email. We went with Home Depot.

Excellent experience! We just had a new fence installed after a year of looking at different companies. It is a 54″ heavy duty residential wrought iron powdered coated aluminum fence and this company did an excellent job of not only coming out and helping us pick the right fence for our needs but the install crew did an amazing job despite the cold and rainy weather. The fence was installed to my approval and believe me, that’s a tough thing to do ! Will definitely recommend to anyone !

No follow up… apparently they «forgot» twice!
I initially called Chesley Fence to get a quote after seeing their signs on their fences that they have completed all over the area. Once I finally got everything set up in my house, I decided to call for a quote on a PVC fence back around November 2012. Over the phone I talked to Ms. Chesley who booked the appointment. Mr. Chesley came out to my house to take measurements, and was about a half hour late, at least. With me being in the military, I would assume that a business that wants your business would do everything to make a good impression… it was unbelievable. Mr. Chesley asked me if I received any material in the mail, and I told him I never did. He assured me that he would make sure I received it along with the quote via e-​mail. I never received any type of contact after that meeting; I wasn’t sure what happened. I was asking how the fence process goes, and I was asking about the features of the fence. I’m not sure if I asked too many questions since this is a huge investment due to the possible thousands of dollars I would have spent with them… I wasn’t rude or anything like that which leaves me wondering if they would have taken my money and ran.
Later on in the beginning of 2013 (somewhere around the month of February) at the Belleville, IL homeshow, I ran into Ms. Chesley. She greeted me and asked me if I was interested in their product. I did tell her about the incident from above, and she seemed concerned I was forgotten about. She took down all my contact information (address, e-​mail, and phone) and said that they would get that quote to me and contact me as soon as she got back to the office… now it is near the end of April 2013 and I have not even received any type of «junk mail» in my mailbox from Chesley Fence.
With my multiple attempts at making contact with them, more than any customer should do for the type/​cost of product they provide, I don’t think I would trust Chesley fence with my project. If they are going to lie to me and forget about me, can I trust them with my money or construction on my property? I’ve never had this type of experience with a company, and I never thought I would write a review on a company without having the opportunity to even getting to the purchasing portion of the transaction. I would say go elsewhere since they cannot even complete an estimate or follow up properly.

Don’t do business here. Will not come to your house for estimate. You have to do your own measurements for a repair and send pictures also. After sending the information they never call. Then they claim I never sent an email. I resend the information no call back. They tell me they are very busy but want my business. Never any apologies. I would go somewhere else. Aggravating and waist of time