Chuck’s Auto Center

I had my car serviced here. The manager was very pleasant. However the owners wife was very rude. When I was speaking to the manager about my bill, she interrupted and immediately demanded I pay in cash, rather than with my debit card, because I disagreed with one of the charges. (It is clearly stated on the front desk that they accept credit/​debit as a form of payment) She then proceeded to yell at me in front of people at the shop. She was very aggressive towards me. She accused me of being a thief by saying that I would cancel the charge on my debit card, again, in front of my family and strangers in the shop. It is my opinion she discriminated against me based on my gender, social status and ethnicity. I am a Hispanic woman. I would not recommend this place to anyone I know.

Chuck’s does good work for a fair price. Chuck is a good guy that knows what he is talking about. I have been taking my vehicles there as needed over the last 12 years and have never had a bad experience.

Chuck’s Auto was recommended by NPR’s Car Talk website. I can see why, though as a techie rather than a gearhead, I am reliant on a good recommendation for a mechanic.
Chuck’s has been a good find for me. I’ve had my car in 3 – 4 times over the course of a few years, for Check Engine Light, SRS Light, and brake problems. Chuck’s is busy typically and will let you know the wait then set up an appointment for you in order to keep you driving until they know they can get your car looked at.
My repair costs are reasonable, on par with other repairs friends and family have. It’s still car repair, not a bargain, but I have confirmed i’m not getting gouged either. The work is effective, and not extraneous. I have received some warnings, or reminders about problems that may come up, or that i should keep an eye on, but i am not being upsold by the staff here.
The only strong caveat I can provide, which was a tough one for my wife to overcome, is that the communication is not the major strength of this shop. Staff can be a bit short at times, and assumes a certain level of automotive understanding that many but not all people will have. This can be off-​putting, and may come off as cranky.
The summary however is this: Chuck’s Auto is a reliable, honest mechanic i would recommend.