Polka Dot Bakery

I could not agree less with the review about poor customer service. I was a walk in on a busy Halloween weekend. I just walked over from having breakfast and wanted to check the new bakery out. The staff was super friendly and quick to help everyone out. I asked if they had any small round cakes for my daughter’s third birthday. They were awesome and whipped up a gorgeous cake on the spot for me. The cake received so many compliments and tasted great. The only suggestion I would have is to have the menu of offerings posted somewhere and slices of cake to go in the showcase. Other than that, it was great!

We had heard such great things about this bakery and friends have raved about how wonderful the cake and cookies are from them.
Unfortunately, our experience was not even close to wonderful in fact it has been horrorific.
We can not comment on the taste of the product because we never got the opportunity to actually taste it.
We can only comment on their VERY POOR customer service.

We first attempted to contact the bakery through their website by sending an e-​mail. After 5 days of not getting a response, we tried to call them. Got an answering machine with a message that was over 10 days old. That should have been our first red flag that they did not check their voicemail. Did not leave a message but waited till lunch time to call again hoping to catch someone in the shop. Again, no one answered the phone and got the same message saying their were booked to end of June but if we had event after the end of June to leave a message and they would call you back. Left a message. Got no call back.
Waited another 5 days and called in the morning. Got voicemail, called again in early afternoon got voicemail. Called a third time and yet AGAIN got the voicemail and left another message.
It has been 3 days since then still WITHOUT a reply and yes their voicemail says the same thing it did the first time we called.
I can understand being busy, but show some professionalism and check your voicemail, return a phone call or an e-​mail once in awhile. Is that really to much to ask?
Too bad that their lack of professionalism has cost them a large order for an upcoming event. Another reliable bakery in town has gotten our business.