Olive View-UCLA Medical Center

Un organized, unprofessional, tired of being jerked around. They can’t even coordinate their appointments properly. I was told after waiting a month and a half that my MRI referral was ready, I had to schedule it, a couple of days before my scheduled appointment I received a call that I must come in for an X-​ray beforehand. I went in did that, then as I was on my way to the MRI they called and told me not to come and that my insurance does not cover my appointment. I called and spoke with MRI-​completely useless, then spoke with financial supervisor, equally as useless and said she will look into why I was excepted to an X-​Ray when I should not have been because my insurance is not covered by their private operations such as MRI. She would not listen to reason even though they know and see the lesions in my arm. I would not recommend this place to anyone, if your in real serious health crisis as I am, try to get a blue cross HMO and a good MD for referrals if possible, stay away from county at all costs!

I don’t usually write reviews but I would like to express my heartfelt appreciation to the remarkable RN, Linda Lam for her excellent care of my father.
Linda is compassionate, genuine and honest. She’s a great asset to Olive View-​UCLA Medical Center. Will always thank her when I’m there.

I wish i was able to give zero stars. Olive View Medical Center in Sylmar is the worst medical environment I’ve ever been in. Staff is extremely unprofessional, disrespectful and unsympathetic. Appointments are over booked to the point where patients are made to wait for up to 6 hours after their scheduled appointment to be seen… if they are seen at all. I can’t believe a medical department is allowed to operate in this fashion and treat people in need of medical attention this way!!! It saddens me that such a place exists. I hope these poor reviews create some sort of change for the better.

Although I posted a bad review when I had a booking problem, later I was a patient there and they were phenomenal! Maybe because it’s a training hospital, but I got extraordinary care during my hospital stay with extensive, thorough testing.
The only bad thing was their food. The worst I’ve EVER experienced in any hospital in any town.
This County Hospital should never get a bad rap. For my second stay there, I had a surgery. I had a wonderful team of all women. Women doctors, nurses, women students. Empowering.

They take care of you relatively quickly if you go in through the E.R. and are dripping blood. But, though they took X-​rays and even a brain scan, they came up with the WRONG DIAGNOSIS/​PROGNOSIS. The MD told me, «nothing to be done nor can be done except put your arm and shoulder in a sling and let the fractured bone heal.» Well the broken bones were too far apart to heal on their own and the more recent thinking is surgery to fix this problem is highly recommended. I am now going out of state to have a highly respected orthopedist do the surgery for 30% less than it would cost inside CA. I am not letting some orthopedics resident learn on me! If my injury was worse, I would even consider going to Thailand or Israel for the surgery over this place. Better to be out some money than permanently gimpy.

never had problems. Allways got the help the family needed.

If it’s an emergency you have never go to this hospital … Urgent care transferred me to emergency since they said they are swamped sino went to emergency with not many people in … After 2 hours have my vitals checked … People are starting to come … Another 2 hours a doctor asked me a few questions about what’s the problem or if I am in pain … And told me no rooms available … So had to wait again outside … 4 hours wait I decided to ask the nurse if what time will I be seen … I am there for 8 hours with nothing … Worst mistake is going there … If it’s a real emergency I doubt of going there … If you value your life this hospital’s emergency doesn’t

One star is saying too much. This hospital is absolutely horrible. I’m currently STILL waiting in the room for the doctor as I type this. It’s currently 5:47am and I’ve been here with my girlfriend with a seriously ankle injury and yet NO ONE has come to see us. We’ve been here since 1am!!! Like seriously?!? What the hell is the point of even having an EMERGENCY room if the doctors tend to those with an EMERGENCY last??? Made a huge mistake coming here. Don’t waste your time. You’ll be here for at least 4 hours. The staff is very laid back and not professional at all. Casually cussing while holding a conversation with you. BE PROFESSIONAL!!! DO NOT COME HERE UNLESS YOU HAVE MULTIPLE HOURS TO SPARE! F*CK THIS PLACE.

Wow, this experience here at Olive View has been great. came in, signed up, and filled out the paperwork. took her vitals and she even got a preflight popsicle. It was only a few minute wait till they got her a bed and an IV. She is already feeling better. I’m prettyimpressed cause I’ve heard war stories about here. all the doctors and nurses have been so kind and gentle even drawing blood from my
happy to see her feeling better cause the last couple days have been rough for her. her frown has been turned upside down

My cousin recently had my niece here and oh boy were we amazed by the 5 star treatment she got here. Nurses were extremely attentive and explained each step of the way. We also got a tour of the hospital before she had the baby. That way the day of we wouldn’t be lost. Doctors are also amazing. They encourage you to remain calm. Everything is just very lovely. If I had to complain about anything it would just be one front desk girl in the maternity floor whom was very rude. But shes not messing up the review for the hospital. Very pleased to have come here.

My wife was in need of ER services, I was told this hospital was the best by some acquaintances and as I’ve had bad experiences with the near-​to me hospitals I decided to go here to OLIVE VIEW… this is by far the worst hospital you can find, I’m positive this is the absolute worst.
First off, the waiting is about 6 to 7 hours (pretty long for any emergency), there was a guy walking around with an IV, he seemed to be in need of a room and was being ignored, one lady in a wheelchair was crying in pain, also ignored, one kid was havingan asthma attack…
Finally! My wife was called in but just to ask her questions in less than two minutes, we waited two more hours, she was called in again to take her symptoms a third time by some dumb nurse practitioner who when I asked how much more time for my wife to be seen by a Dr he said: «I don’t know but, do you think your wife is sick?».
Nobody there has any sort of training to deal and answer questions, and to top it off there’s a lady who works there walking around, asking questions with a really, really bad and broken english, ex. «What in you? The walk? I you me paper in paper, you Dr week?, it is brutal being there and being interviewed by this lady.
My wife symptoms were aggravated while waiting, you could see it in her face and the only thing done to my wife while waiting was a one minute EKG by some stuck up lady. You’ll get better service at any community free clinic.
When we signed in the ER the time was 2:25 and when we decided we’ve had enough and just leave it was 9:00 o’clock.
Avoid this «hospital» at any cost, seriously go anywhere but this place you could die there!

This is by far the worst hospital on the face of the earth. The staff, in its entirety, are rude, awful condescending people. They do not care about you, or your problems. They will speak down to you, and turn you away in a heartbeat. This hospital should be torn down. The staff should be fired, and at least half of them deserve jail time for medical malpractice. Please, if you value your life or the lives of your loved ones, take them somewhere else.

Kinda a gross run down hospital. I got good service there and they were sweet and very helpful getting me to the right area of the gigantic hospital. they need more signs telling you how to navigate the place.

I’ve been taking my friend to a series of doctor appointments here because she doesn’t have insurance. Parking is a bit difficult, And you need yo walk through a metal detecTor when entering. So right off the bat it’s not the most customer friendly start.
But… the staff is extremely nice. Even the security guards. The place us like a maze but there is always someone to help guide you to where you need to go.
I’ve sat in with my friends during appointments and for the most part, The doctors ate kind and knowledgeable. One specialist we saw had really bad broken English which made it difficult to understand. Wish that could be addressed.
Appointment times are pretty accurate and surprisingly our wait times have been minimal. Except of course when we’ve come in for emergency or urgent care. Then wait forever! Also the pharmacy lines are ridiculously long. You shouldn’t have to wait in an hour line just to drop off a prescription they just gave you. Come on. Have a drop off window our better yet, have the doctor call it in. Then you can get in line. Really there for to be a better option.
They do offer financial assistance for low income or emergency cases. Yes that’s that’s another line. But I guess if you aren’t insured and are poor, who are you to complain right? ;/​
Not the worst place in the world. Be sure to check out the cafeteria while you’re there. Cheap food that’s decent.

This place is so unprofessional. The only person with any bedside manner was the doctor. The X-​ray technician was really funny, he was on a 16 hour day and still was bright and sunshiny. These other pathetic souls must be out of Everest College or something. The check in was like a maze, bouncing from window to window until you finally get taken into a room where you sit and wait while listening to nurses talk about what kind of landscaping they are going to do to their backyards, and what kind of liquor they like to drink. Hennessy and Courvosier apparently (classy). Literally have been here for two hours listening to their ongoing conversation. There literally has been ZERO conversation about patients or work or anything. So unprofessional. 3 hours later, we are still waiting for these monkeys to figure it out. All for a couple stitches. Just deducted a star for the nurse talking about what kind of liquor they prefer to drink for the last hour, telling us we are impatient because we asked her for an update. My husbands foot is literally dripping blood and she didn’t even put a piece Of gauze and medical tape on it. I had to do it myself after she left the room. She was too concerned with getting back to her conversation. Also, posted a picture of the nurses improper use of the hospital computers, researching landscaping ideas. This shit is bananas

For the most part this hospital is pretty ran down, you get scanned in at the entry door and the bathrooms are very dirty no hand soap it’s just a mess. But I must say I had my monogram done here. I was called back to do an ultra sound and the nurses are nice and do a good job over all. The facilities are getting new equipment compliments of Avon and the staff are getting their updated training, it is just sad that the building itself and cleaning staff need a lot of help. For being a hospital it sure is dirty.

WARNING: This hospital is a slaughterhouse. STAY AWAY from this gd place!
The criminal administration and doctors intentionally MURDERED my precious father. Avoid this place like the plague that it is or you will be sorry. You have been warned.

I needed to go to the ER yesterday and it was crowded. That’s nothing new but there were people that had been waiting since 9am and 2pm when it was 6pm that hadn’t been seen yet. Despite other emergencies that are priority that’s excessive. The staff seemed over worked, tired and very apologetic stating that it’s always like this. I know there’s a lot of people in Los Angeles but get it together.
I think it’s sad that in a place with the most need for affordable health care it’s extremely lacking. I guess people can just die waiting. Or go to an over priced Urgent care. If you don’t have the money I guess you should just suffer. It’s very disheartening.

IT IS A COUNTY HOSPITAL!!!
so yes the wait time is horrible maybe up to 17 hrs of waiting before being seen, but hey if you don’t want to go pay the consultation fee at a private clinic and rather use your medical to take care of your cough and runny nose well then put up with the wait.
As for me my experience here was a lot better than I expected. I came in complaining of lower groin pain and to my surprise I was put on the ASAP list which meant I would be seen quick which I was. Had exams done within three hours of coming into the hospital and then saw the doctor not long after they were performed. My situation needed immediate attention and I received the proper care I desired. I almost left after an hour of waiting not because of the wait but because of money issues but the RN reassured me that there are ways to pay for the visit through county programs which she named a few of them for me including medical.
As your going through evaluation a social worker will go into the room you are in and talk to you about financials. Depending on your income you will basically receive free treatment or pay back in small amounts. In my case I received medical though them and everything has been paid for. The doctors were attentive and I had 3 separate doctors evaluate during my visit to reassure that I was okay before I left all who came in within minutes of each other making sure nothing serious was missed by the previous doctor. Talk about good quality and patient care, I loved that type of attention it is rare now and days in the medical field.
My advice is get here early, 6 am is best anything after 9 am and expect a longer wait time. Bring a book you will wait regardless of the time you show up unless you are consider an ASAP patient in which case you wait time will be cut in half but you may still wait unless you cant breath or are getting worse by the second. remember that this is a county hospital the doctors here are very good but it is crowded those who require the most attention will be seen first, if you have a problem with that cough up the money and go to a clinic or a private hospital which will require you to pay for your treatment in large amounts after you check out.

This place cares more about their own personal business than actually taking care of tje patients! So ridiculous how rude i was treated! After 8+ in er room i was finally given a room that wasnt ready dirty af had thave nurse wipe down the nurse call button because it looked like i would get a disease by touching it! This hospital is unsuitable to treat people… On the 5^th floor almost 9 o’clock and need to get some rest and all the nurses are talking so loud i can hear their complete conversation with the door closed!!! Thanks for thinking about your patients!!!
So they finally got somewhat quite around 1145 pm so then i could finally try and get sleep to only be woken up at 1 am by a doctor to talk to me. Then in the morning the come in and say «are ypu ready to be moved» i told them i didnt know i was being moved they thought the nurse knew… She didn’t! Then as im stading outside my room no one directed me to my room i had the try and follow them to my room WTF! I get i the room to find a sign that says «Shhh… Silent hospitals are healing hospitals» so they expect patients to be quiet but they dont have to be very sad!