A New York Bride

I would give 2.5 stars if I could. The place is so gorgeous with lots of room and selection. The consultants aren’t so great. I felt pressured to commit to dresses that I didn’t love even though I was getting tired of trying on dresses they still kept bringing in armfuls of dresses. I got so burnt out that I couldn’t even enjoy the experience anymore. I appreciate the commitment but it’s a fine line between dedication and desperation. Especially since I had told the consultant that I really liked a dress at another store she seemed more concerned about me buying a dress from this store than my happiness with the dress.

I came here with my best friend and all but 1 of her sisters, mom, soon to be MIL, and another one of her friends (9 of us total) and we had a fantastic time! They were very attentive to our Bride and what styles she was interested in. They set us up in a corner to our selves since we had so many, and we were able to try on Bridesmaids dresses at the same time so she could get a feel of how they would look against the wedding dress (when she found the one). Everyone was so friendly and extremely helpful. I’ll be recommending everyone!

This review pertains to bridal gowns and alterations. They don’t do appointments, so it means you should try and go when people aren’t going to be going (i.e. Saturday) so that it is less crowded.
NYB was one of the first places I visited on my search for a wedding gown. I was upfront about it being my first shot at looking for a dress, and the girl assisting me was extremely enthusiastic and helpful, even though, as most people know, on your first visit to your first store, it’s unlikely you’ll be making any decisions/​a purchase.
You can have as much or little assistance as you want — since I was bit unsure of what styles would look good on me, they helped me out with suggestions of dresses to try, and helped me narrow down what I really loved and what looked the best.
Price wise, they are on par with what other bridal boutiques sell their dresses for, or, less! The dress I ended up getting, was one I found at another bridal salon. I asked NYB if they had it in stock, and they said no, but they could still order it for me, and the price they quoted me at was for less than the other store!
I had my dress altered by the seamstresses at NYB — and they did an AMAZING job. I’m a really petite gal, so alterations were a must — and when it was all finished, it looked beautiful and you couldn’t tell it had been altered, despite all the intricate lace on the dress and the need to do some major zipper work. The prices again are comparable for wedding dress alterations through boutiques.
My dress came in and alterations were done in a timely fashion. The only snafu was a miscommunication about the bridal veil I picked out. When I purchased my dress, they offered a free bridal veil from their company. For some reason, it wasn’t written down what veil I picked, and they had to scramble to procure one for me when I was having my dress altered.
After the wedding, they offer a discount on having your dress sent out for cleaning!
I was very pleased with my experience with NYB and would recommend them to anyone looking for a wedding gown and alterations!

I have to say, I have been in and out of the salon a ton after picking out my dress a few months ago and the girls have been nothing but accommodating. Also, I didn’t even look at the price and found my dream dress for less than $ 1000. Amazing! Really pretty store too. Glad I went there. Have my final fitting on Wednesday and expect everything to be great.

OK, I will say that the tuxedos that were rented here were absolutely top-​notch. And simply sending in my measurements got me a perfect fitting tux. So that was a plus, even if the rental fee was outrageous.
What was not a plus was how they treated the bride-​to-​be when she called about questions on the tux. They initially blew her off and followed that by being outright rude. Not a good way to treat someone planning for their special day!
Also, apparently one of the bridesmaid dresses, which cost over $ 400 came in with a broken zipper. They did not correct the problem but instead clipped the dress together as a bandaid fix. Poor form if you’re customers are paying such money!

Fantastic experience! This was the second bridal salon that I visited, and after having a TERRIBLE experience at a salon in downtown Syracuse, I was almost ready to give up on shopping altogether.
The salon is HUGE, and very bright and clean. The dressing rooms are so big, and the outside of each door is mirrored, which is fantastic. The consultants were attentive and helpful without being pushy, and were always available when I had a question.
I definitely recommend going to New York Bride. Great service and a fantastic experience!

If you’re a bride in Syracuse… and you are looking for a place to try on gowns… you know there aren’t many choices.
Visit NY Bride. The ladies there are so sweet and so helpful. I visited on a Friday, which I HIGHLY recommend. Besides myself there was one other bride… and we each had our own wing of the shop. The girl who I worked with me was amazing. She found me so many dresses and really listened to what I had to say.
We later returned on a Saturday to try on my top 3 dresses again. Oh no. Do NOT go on a Saturday. Especially if its anywhere from February– April. One word: Prom. ugh! There were soooooooo many girls there trying on dresses. While the staff tries to keep the brides separate from the high schoolers there are still so many people wandering around.
A few other notes to make…
— The staff at NY Bride never pressured me to make a purchase (which is more than I can say about some other shops in Cuse)
— When I was leaning towards another dress… NY Bride did all the leg work to see if they were able to order it. Unfortunately they weren’t, which was a real bummer. I’ve heard such amazing things about their alteration department and would have loved to use them.
— The selection of dresses was awesome too. i was able to try on 15 different styles the first day I went… which is perfect when you aren’t sure what you are looking for.
— They don’t take appointments… but like I said– go on a week day if you can! There is basically no one in the place which means you can have the full attention of the staff.
Good luck to all the future brides out there! I hope you find your dress!

One star for horrible service that scales with the amount you seem ready to spend. I was misquoted an amount for pressing my dress on the phone, and in person was told the cost would be 5x that amount. The woman at the desk was unapologetic, cold, and impolite after I inquired about this quote. I have heard similar reports about their service from others shopping for their wedding or bridesmaid dresses, so don’t recommend supporting this business.

I live locally but my friends and family dont. We shopped all over one weekend while most were in town. Had a few good experiences and one really bad one.
My girls, mother and mother-​in-​law felt very pressured to buy thier dresses that moment, good thing they didnt. My mother-​in-​law on the other hand did and boy does she wish she didnt. Found the dress down the street where all the other girls purchased thiers for $ 150 cheaper. She never got the dress when they said she would have it. She came in town for it and they delayed ordering it so it was not in. Good thing It came in the week of the wedding and it fit pretty well so it only needed a few touch ups.
What a stressful couple days those were. We even had to pay a rush on alterations!!!
Never again and and I will never refer anyone and I really suggest no one go there. Thier are other wonderful places in the village, especially one cute little place down the street.(The name of the shop is a girls name, wonderful place and employees)!!!
Dont let this happen to you!!! PLEASE!!!

I am also from out of town, but decided to do some dress shopping in Syracuse while home for a weekend. I took my sister and step-​mom. I had been dress shopping several places here in Philly and in Syracuse and this place blew them all out of the water! First of all, the salesgirls were delightful: helpful, sweet and patient. Second of all, their prices were unbeatable! I found the same dress I had tried on here in Philly for over 500 bucks less! The one thing I really liked about this place was that they let you wander through the dresses and pick out the ones you’d like to try on. Most of the other places I went had the salesladies picking the dresses and bringing them to me (ahem, Davids Bridal).
AND they let me take pictures in the dresses! Most boutiques won’t allow that, so I was excited that I could send the pictures to my other sister (who was at work) and get her input too!
I ended up buying my dress from here and I couldn’t be happier. I’ll probably have my alterations done closer to home, but I would definitely recommend NY Bride. There’s no pressure to buy, no uppity salespeople and the service is one-​on-​one. Maybe some of these swanky Philadelphia boutiques could learn a thing or two from this upstate NY gem. I can’t wait until my dress comes in!

I live in Boston, but did some dress hunting with my Mom while visiting my family in Syracuse over the holidays. Of all the bridal shops in the Syracuse area (and I’ve been to them ALL), I have to say that New York Bride is by far the best. The have the largest selection of dresses, a lot of physical space, and some nice dresses at decent prices. The staff was very friendly and professional. We also showed up on a Saturday without an appointment and they still let me try on dresses and didn’t give me attitude about it (like some other places do). I gave it 4 stars in comparison to bridal shops I’ve been to overall, but I would give it 5 stars for Syracuse (compared to some of the other bridal shops there).

I went to NY Bride recently and I was impressed with their customer service, selection, and prices.
I live in Chicago, but I am getting married in Syracuse, so when I was home during the holidays I figured I would go to a few bridal shops to see what they had. I figured that the selection wouldn’t be as good as most of the shops in Chicago, but I must say that I was pleasantly surprised.
The staff was very helpful without being at all pushy or snobby about how much you wanted to spend. I ended up trying on about 20 dresses, and narrowed it down to four that I liked ranging in price from $ 600 — $ 2,500. And strangely, the sales assistant told me that she liked one of the cheaper ones on me the best. I suspect that they don’t work on commission there, which is very refreshing.
I brought my sister and one of my bridesmaids with me, and we just had a lot of fun and took our time. They didn’t rush us, or try to pressure me into making a decision — even though we ended up being there for almost 3 hours!
The dressing rooms were very nice and spacious, but I appreciated that they were not the kind of dressing rooms that everyone comes in. I prefer to undress in private whenever possible.
In the end, I may just end up going all the way back to Syracuse to get a dress here. The service was wonderful and the prices were right.