Comfort Windows

Summary:
Positives:
— All staff were very professional and focused. When they were «on the clock» with me, they were focused on me (and not taking calls, etc.) They showed me my time was valuable.
— Window product looks great, and when installed by Comfort has an unbeatable warranty. Something goes wrong, they are only a phone call away.
— Windows sure beat what they replaced — Can tell that the glass is Low-​E blocking out solar radiation from heating up the living room on a sunny summer morning.
— Installation crew has definitely «done it before» — our foreman had 20+ years experience with Comfort.
— Managed to find a piece of interior panel board to «style match» 40 year old panel board… can barely tell the difference!
— Siding matched existing siding very well. Can barely tell that side of the house ever might have looked different.
Negatives:
— Management should be respectful of the time a salesperson is meeting with a customer. If «priorities» need to be negotiated, do it in private.
— Comfort is always (or very frequently) running «time limited» deals. They will use this as a push tactic to «encourage» you to sign on before the cut-​off time. Be ready for this if you are still on the fence.
— Discount application is a little underhanded. For example, attending the open house would get you an additional 5% discount. But this is not 20%+5%, this is 5% additional off the total after the original advertised discount.
— Communication between the office, installation crew, and customer could be improved. We had a few surprises and miscommunications.
— Estimated time from signed contract to actual install was 50% longer than the upper end of the original estimate.
— Additional care could be taken with interior finishing materials to prevent scuffs and scratches.

I purchased a 20 year old home with «original» windows. I cant believe the difference it makes with a quality window! My furnace barely kicks on, the floors are warmer, absolutely no draft even on the coldest days. Installation was professional and clean, you wouldn’t even know I had a window replaced! Absolutely no damage to the walls, even was able to re-​use my old trim. Can’t say enough good things about Comfort!

Comfort Windows did an excellent job installing a glass sliding door in my house. They were professional, tidy, and very affordable for what I needed done. They were very helpful in explaining the different options to me and made the whole process very easy on me.
My parents (who live in Rochester) also used them for an Energy Audit and then eventually insulation (or whatever that is called). They said the Sales Manager out there was attentive and that the workers arrived on time and cleaned up well every single day. If I ever need a window replaced, I will definitely give them a call.

I’m updating this because shortly after I contacted them via Facebook, I received a personalized letter from the sales manager apologizing on behalf of the company. He said he was appalled to read about my experiences and that Tom’s behavior was by no means tolerated or accepted by their company standards. So, I rescind my statements about Comfort Windows not caring about customer service. I still don’t think they should have deleted my post, but I appreciate that they addressed my concerns in a letter to me.