Fehlman Brothers Automotive

Fehlman Brothers has poor quality of work, doesn't take responsibility for damage done to customer vehicle. They don't respond to BBB claims. They don't respond to customer complaints. Their technician used wrong transmission fluid in my Versa. Caused damages to transmission and i I lost my nissan extended cvt warranty. They don't respond to my claims of refund of transmission repair they are responsible.

I’ve taken my car here a few times over the past several years. At so many of the chain repair shops, the techs are very young. They might have technical knowledge from school, but I went to Fehlman Bros. with their higher prices because I wanted the professionalism and common sense that I hoped come with experience. I kept coming back in spite of the man behind the counter who always seemed bothered to deal with me and answered questions with one-​word answers. This was in contrast to the mechanics who happened to walk into the office. They were much more pleasant.
My most recent experience wrecked it. I brought my car in for an alignment and when I picked it up, I couldn’t shift into 2^nd or 4^th gear. When I circled the block and went back and complained, they said, «Oh yeah, we noticed that.» My car is old. The shifter might be quirky but since I’ve had it a long time I just work with it, but the tech who did a test drive didn’t have the finesse, so he forced it and broke something. What’s astonishing here is that they knew my car was undriveable and they didn’t call and say, «This car doesn’t shift right, is that something you wanted us to look at?» or even «Your shift linkage broke while we had your car but it’s old, so we’re not responsible.» They hadn’t looked to determine even vaguely where the problem was, they didn’t notify me, they just pretended it never happened. So much for the common sense and professionalism I was paying extra for.

Fehlman Brothers takes care of my parents’ car and my mom always raves about them. They’re very courteous, polite, and professional.

visited here in 2004 and needed an estimate for an exhaust system at around 4:20 in the afternoon. he said that they were getting ready to go home. i asked if they could just hoist it up and phone me an estimate the following day… he said no !!! i figured that the attitude would not improve with age…

I hate one star reviews. I tried to do two stars but I just couldn’t, for the benefit of anyone in Syracuse!
I have a lot of experience with cars, and mechanics. My dad’s best friend is a mechanic, and I’ve owned 4 different cars in my short life, so I’ve been through a lot of fixing.
Mark started out nice, telling me he would check out my car’s power steering problem 100% free (this is apparently how they draw you in). So I accepted and brought my cr-​v in. I was already 95% sure the pump needed to be replaced, and I was right. Mark quoted me $ 480 to fix it… $ 340 of that for «buying the part,» $ 115 for labor, the rest for taxes. I went in knowing for a fact a brand new pump costs $ 187. I told Mark this and he mumbled out something about how they have a warranty contract with NAPA, so even if I brought in a new pump in he would not put it in for me. AKA THEY MAKE A HUGE PROFIT ON BUYING PARTS. They were planning to charge me twice as much as the part actually costs, and if I hadn’t done research before I went I would never have known better.
Needless to say, I went elsewhere, and I was nice about it, but not until after they changed my brake light and charged me $ 17 to do so. 7.80 for the bulb… (We all know bulbs cost like $ 2) and $ 9.50 for labor… It takes literally 1 minute and no work to put a new bulb in a car.
Call Sammy at 315−424−7949. He’s a Puerto Rican mechanic who does a great job and charged me, get this, $ 160 for the pump and $ 80 dollars for labor. Literally half as much as Fehlman brothers… It still works perfectly (a month later).

Friendly service and competitive prices.
I didn’t feel like they were out to sell me extra services and the car was ready in a short time.

Excellent service. My repairs were done within the day. Wendy is super nice. I would highly recommend them. Very professional work. They gave me a ride home and picked me up when my car was done. That made it very easy. They even washed the car for me!

Great, genuine group of people. I would recommend them to anyone with car troubles. They will tell you exactly what the problem is and exactly how much it will take to fix it. They are flexible with your schedule and are obviously trying to provide the best customer service they can. The only downside is that they do become quite busy and may not always be the quickest at fixing you car problems.
If you are inexperienced with cars and are afraid of being ripped-​off by other dealers, take your car to Fehlman and you can rest easy. There is no magic cure to the headache and financial cost of car repair, but there are friendly autoshops that provide quality service at an honest price. Fehlman is one of them.

I’ve taken my car to Fehlman a couple times and they have always gotten the work done quickly and professionally. The price is always competitive to what other shops quote… but the work seems to be a cut above.