Firestone Complete Auto Care

Each time after I had my car repaired here，a new problem would appear. And it charges much more than other shops.

Went here for an alignment, wheel balancing, oil change and NYS inspection. I waited 3 hours. They said they couldn’t do the inspection because the ball joints were bad, the tie rod was bad and they couldn’t do the alignment with a bad tie rod so all they did was the oil change and wheel balancing. I left, drove into the repair shop 2 buildings down. They did the inspection, it passed with no issues. My car seems to have repaired itself on the drive down the street to a different repair shop. Aren’t I lucky. Lol

Here is a good one from 2014 I almost forgot about. My fiancé goes into this establishment asking for an oil change. She calls me crying saying transmission fluid is leaking and she needs alignment. Little did the sales rep know my father-​in-​law is a expert mechanic and had inspected the entire vehicle and aligned the tires 2 days prior in his own facility. We forgot to get the oil change done and its the only reason I sent her to Firestone (father-​in-​law is an hour drive so we wanted to save on gas). My father-​in-​law talked to the mechanic and asked which tires were not in alignment, he wanted documentation. He also wanted pictures of the transmission fluid leak and suddenly a miracle happened. The mechanic said the leak was not so bad and it was no longer an emergency. I can only imagine how many men and women have been taken advantage of because they do not have a family member who knows cars. It was funny listening to the mechanic scramble on the phone with my father-​in-​law when he knew he messed with the wrong girl. Management don’t even bother responding to this review — I know corporate puts pressure on you to bring in as much money as possible I get it. You just got caught red-​handed trying to perform work that already had been done that same week. Nice try.

This a couple years old, but I just remembered what a pain these guys were after I dropped around $ 500 for a set of oversized tires (previous owner had new wheels installed). A few hours after driving on the highway, the balance on two tires went seriously out of whack. I called in that day stating I couldn’t come in for two more days and was assured it was normal and would be taken care of free. When I did return and have them balanced, a rep tried to argue that since I didn’t buy the balancing package I’d have to pay. I was not going to take this laying down and eventually (after a discussion with a supervisor) got them to honor the correction to their initially shoddy work. (nice reply from the manager, tho)